Brian is looking to get a new Intel 8th-gen Core laptop. Leo says that the last few generations of processors really haven't had much of a boost in performance, making it really difficult to justify buying a new PC just for the processor. But if one needs a new PC, Leo recommends the Thinkpad X1 Yoga. It's a 2-in-1 that allows customers to turn it into a tablet.
The battery from Tim's Surface Laptop is starting to swell. Leo says that indicates that the battery is about to fail. Tim wanted to call in to say that Microsoft's service was fantastic for him.
Serenity wants to get a larger laptop to replace her desktop. Leo says if she doesn't mind the extra weight, a laptop is not a bad idea for a desktop replacement. She also wants a convertible for tablet use. Leo likes the two-in-one versions like the Lenovo ThinkPad Yoga. It's in its second generation and it's beautiful. She can also pay extra and get the OLED version.
Chris wants to know what Leo thinks of the new Max-Q design for Nvidia powered laptops. Leo says it's for hardcore gamers. But it is thin and light, and uses less power to save battery life. It's still about 10-15% slower than the desktop GTX1080. But for laptop performance, it's impressive. And at $1,000, it had better be.
Cathy is looking for a monitor that she can use with her laptop when she's at home. Leo says that any modern laptop will have an HDMI port and that will connect to an external monitor. In fact, some can support up to three monitors!
What size should she get? Leo says to go with the Dell 27". It's very affordable and the color quality is really good. ASUS also makes monitors, and they are very wide for gaming. It would be great for what Cathy needs as well.
Johnny is a Microsoft developer and he has noticed that his laptop battery has expanded, creating a bulge and warp. So he had to get it repaired. But Microsoft wants $600 to repair it!But there's a silver lining in that Microsoft replaced the laptop for free instead. But it took a few months. Leo says that's irresponsible because a laptop with a bulging battery is basically a bomb waiting to go off. Leo says it's stories like that which led Consumer Reports to ding Microsoft for its terrible long term reliability.
Kevin has a Toshiba laptop and his network adapter went belly up. Can he use a third party adapter? Leo says that Kevin should be able to. Reliance on proprietary adapters went by the wayside thanks to pressure from the EU.
Carrie turned on her laptop and a few of her keys don't work anymore, so she can't log in. Leo says that may indicate that her keyboard is dead or that those keys have broken. The good news is that she can plug in a USB keyboard and use it that way. She could also pry up the key caps on her laptop keyboard and see if there's some dirt or lint in them. That can easily cause a lack of connection between the keys above and below. Canned air will get rid of all that.
David bought a new HP convertible laptop, and HP has made it so he can't use third party charging systems through the USB C port. Leo says that's anticompetitive, and HP is one of the few companies that does it. It just makes people angry that they are locked into using proprietary accessories with a standard open source port.
Leo suspects that maybe it's just an issue of needing more wattage since he can charge with it while the computer is turned off.