Bernie bought a Toshiba laptop. Leo says that the Portege was great back in the day, and the new version is pretty sweet. So if he liked the Toshiba Satellite, then who's to say what's better? It comes down to what he likes and Toshiba still makes a 17" laptop. The customer service isn't great, but that's true of most PC makers unless he were to buy their gold support package.
Al's iMac is starting to act up and he's thinking of getting a Chromebook. Leo says that before he does, he should take the iMac into the Apple store or call Apple Care and see if there was a recall. Leo had the same problem and they fixed it for free.
Rocky is looking to get a Dell 2-in-1 laptop/tablet. Is that a good buy? Leo says it's a great buy! But if she wants a better screen, she should get an XPS. It's more high end. She doesn't need an i7, so just stick with the i5. Leo also suggests avoiding Sony or Toshiba. Both are getting out of the laptop business.
Joanne is looking at getting a new MacBook Pro, but it's missing all the ports she needs. Leo says the trend is towards a Type-C connector that can be used for everything from power to monitor connections. So Macs can have fewer ports. She'll end up spending money on dongles to connect her older technology. That will be a brief inconvenience. Her card reader will work faster as well as any Thunderbolt connections.
George bought a laptop from someone online and there's a problem with it, and he can't set it up. He bought it on eBay. Leo says it's likely that George doesn't have much recourse here. He simply can't trust that the laptop is safe.
Leo recommends immediately wiping the hard drive and reinstalling Windows. He can't even trust the recovery partition, either. Chances are, reinstalling from the recovery partition will be fine, but he'll never really know for sure. He should completely wipe the drive. eBay should protect him though, and Leo would advise returning it.
John's old Vista laptop can no longer get updates so he's looking to buy a new laptop. His budget is around $600. Leo says that Acer and Asus make good budget laptops. HP's Spectre is really good. But for what John does, a Chromebook is even better. Dell, Asus, and Acer all make them, and for $500, he can get a lot of machine. They're also more secure.
Kathy is looking for a new laptop. Her Lenovo IdeaPad is starting to get a bit finicky. Leo says that the life of a laptop isn't really all that great, especially with the lower priced models. At this stage, she should make sure she has it all backed up. What is her main priority? Performance? Portability? Battery life? Price? Memory? Answering all these questions will help her hone in on what make and model she'll need. Leo recommends getting an SSD in it, and avoid the hybrid drives. They really don't do a good job at either.
John has an TPLink Archer C7 router, but he wants to know if a mesh router would be able to support adding ethernet to it. Leo says yes, it can. They're expensive, but the advantage is that he can connect to ethernet anywhere and it will handle it. John is wondering if he gets an access point to add onto his existing router, would he have two separate network names, and would he have to manually switch to the closest one? Leo says he can just name them the same, and it should work OK.