iTunes

Why can't I play iTunes playlists to my Bose wireless speakers?

Episode 1418

Joe from Harbor City, CA
Bose SoundTouch 10

Joe connected his Bose network-connected speakers to his Mac, but he can't get the music to play via iTunes. Leo says it sounds like the Bose software is conflicting or doesn't know where to look for his music in the iTunes library. Joe should look in his settings to see where it thinks his music library is. It may just be looking in the wrong place. He did that, but the Bose SoundTouch software also only shows 30 of his files. Leo says it could have damaged his playlist database.

Can I get my photos back from a restored iPhone?

Episode 1415

Joe from Garden Grove, CA
Apple iPhones

Joe hasn't backed up his iPhone in years because his iCloud is full and he doesn't want to pay for more storage. He finally got around to plugging his phone in using iTunes and he thought he had chosen to back up the iPhone, but instead, he restored his iPhone backup and lost everything. Can he reverse the damage? Leo says probably not. This isn't Joe's fault — it's Apple's because iTunes is awful and it shouldn't offer to restore a phone before backing it up. That's bad behavior. There is a ray of hope that iTunes backed it up. Leo suggests trying to restore the phone again.

Why can't I back up my iPad?

Episode 1398

Mike from San Diego, CA
Apple iPad

Mike says he can backup his iPad Air 2 to iTunes, but he can't get it to restore to a new iPad. It won't sync at all. Apple says that the backup is corrupt. Leo says if there's something wrong with the iPad's OS as it's installed, that may be true. Leo recommends backing up and wiping the old iPad. Then he should try and restore to that one. If that doesn't work, then Apple's theory is correct.

He could try making a local backup to his computer. He could also do a factory reset and let it load the OS all over again.

Will iTunes offer High Resolution Audio?

Episode 1397

Max from San Diego, CA
Headphones

Mike likes MQA high resolution audio, and he wants to know if Apple has any plans to make MQA music available on iTunes. Jason says that MQA is the latest in compression technology that seeks to improve the audio quality over mp3 or AAC, but still keep the file size manageable. Apple hasn't really talked about their plans for MQA, which is an outside standard. But he says that Apple's branding is all about improving quality and MQA is having trouble getting market share.

Is my iPad wearing out?

Episode 1380

Michele from Sierra Madre, CA
Apple iPad

Michele is having issues with her iPad 2. The Wi-Fi is dropping out and her apps disappear and reappear. Is it wearing out? Leo says that what Michele is dealing with is a "Springboard crash." It may be corrupted. She should try to backup her iPad, which she should do regularly using iTunes. Once she's got it backed up, she should do a complete factory reset. It may even need to have a DFU reset.

How can I sync my iPhone 7 with an older Mac?

Episode 1363

Ernesto from Las Vegas, NV
Apple iTunes

Ernesto finally got an iPhone 7, but he can't use iTunes with it because his Mac is too old. Leo says that if he wants to sync it via wire, then he'll have to update his computer. He could pay the $25 for iTunes Match, and that would put his entire music collection up in the cloud. Then he could access the music from his current Mac as well.

A third party solution is Vox. He can also manage his iTunes collection with DoubleTwist.