ISPs

Isn't it good that there will be less regulation of the internet?

Network Neutrality

Episode 1449

Bryan from Panama City, FL

Bryan wants to know if Leo is for or against repealing the Net Neutrality rules. Leo says he's definitely against repealing it, as he believes it will benefit the big ISP companies and not the end user. Sure, it's government regulation, but if you trust the water coming out of your tap, why not trust regulating the internet to keep it open and neutral? By throwing out rules that keep ISPs common carriers under Title 2, it now gives ISPs the power to do whatever they want and charge whatever they want. Leo understands the mistrust of government. Many technology types are libertarians.

Why is my internet dropping out?

Ethernet cable

Episode 1447

Rene from Los Angeles, CA

Rene's internet access disconnects several times a day. Leo says he has the same problem and he knows it's the ISP. It could also be his mesh router, however. But the only way to check that is to use another router to eliminate it from the mix. Could it be a DDOS attack? Leo doesn't think so unless he knows of someone who is targeting him to keep him off the net. That's unlikely, though. It's probably just his ISP having issues.

What are my options for canceling my ISP?

Episode 1423

Gloria from North Hollywood, CA

Gloria wants to get rid of her ISP and change her email. Leo says if she's going to get rid of her ISP and its email, Leo recommends going with Gmail first and setting it up to get the email off her old email account. Her ISP is DSL Extreme. Leo says that DSL Extreme is a good provider, but if she's having issues, it may not be their fault. It may be the carrier that DSL Extreme is piggy backing on, which is usually AT&T. They have to allow them to carry it, but they don't really want to share. So they make it difficult.

How can I port my number to a new ISP?

Episode 1412

Chuck from Pacoima, CA

Chuck's internet bill started to get really expensive so he's thinking of jumping over to Spectrum. Leo says we should all shop around to get the best deal and then get our ISP to match it. Also, Chuck should play hardball and ask they waive installation fees and upgrade his bandwidth.

The problem he's having is that Frontier won't release his phone number. Leo says that the FCC requires they release it by law. They have to do it within 24 hours. If they don't, he can lodge a complaint with the FCC. Leo also says the Public Utilities Commission should also get a letter.

Would more competition solve the net neutrality issue?

Loading

Episode 1404

Chris from Upland, CA

Chris says that when it comes to Net Neutrality, the consumer would benefit with more competition, not less. But most cities have internet monopolies with only a few providers and that keeps the cost up. Third party DSL services have helped, and when the FCC issued must carry rules for them, it helped a lot. A true free market with choices would solve the net neutrality issues.

How can I get more consistent internet access?

Internet connectivity

Episode 1379

Ed from North Carolina

Ed would like to set up a delivery business where he can take orders online, but the ISPs where he lives are rather slow and unreliable. Leo advises looking into a business class account which offers a guarantee of good service. Leo also says he can get computers as his receivers and get a router that supports cellular bandwidth. That way he'll have a more reliable service with a cellular system.

Why does my computer think I'm in China?

Episode 1369

Howard from Los Angeles, CA

Howard's Windows computer thinks he's in China when he uses Skype. Leo says to go into your Windows region settings and check the location setting. By default Skype will self populate the location for you. There could be a problem with his IP address. There's probably a batch of IP addresses that used to belong to an ISP in China and it's associating with it. Your ISP should be able to fix that if you request a new IP address. You can also just unplug your router and then plug it back in and it will get reassigned. Check out MaxMind.com. They provide IP Address Geo Location.

Leo Gets Warning From Comcast for Exceeding Bandwidth

Episode 1359

Leo has Comcast at home and he got a warning that he has exceeded his bandwidth cap of 1TB. Leo says he hasn't done anything different than before, however, and he wonders if the metering is accurate. Additionally, Leo has discovered that Comcast uses a man in the middle scheme and can take over his screen if they so desired. That's bad news because privacy issues abound.

How can I protect my privacy on my mobile phone?

Future Crimes Book

Episode 1357

Brian from Nashville, TN

Brian is concerned that the more data he creates with his phone and computer, the more data is out there for people to know about him. How can he be more private online? Leo says his mobile phone leaks data in a wide variety of ways, and not even the iPhone is invulnerable anymore. The best way is to just get off the internet. Since that isn't practical, he'll have to compromise and just be careful how he shares data. He should avoid social media. He should remember that his ISP knows everything he does online.

Can I use DDNS with a VPN instead of paying extra for a static IP?

Netgear AC1750

Episode 1355

JC from Mississippi

JC was looking for a new router to get some more advanced networking features, such as VPN and VLAN. He found the Netgear AC1750 with VPN support for $130. He found out that the VPN support also supports DDNS, which can be used for free as long as you go in every 30 days and click the link to renew it. You could also pay $50 a year for it. He was paying $45 a month for static IP addresses along with the necessary equipment and taxes to have it in his house.