ISPs

Will a VPN keep my web traffic private?

Episode 1522

David from Anaheim, CA

David is thinking about installing a home VPN. Leo says he understands the security concerns, but he won't like using it for very long. It will really slow down his bandwidth. Leo recommends a service called CloudFlare. It changes his DNS to 1.1.1.1, and then masks his traffic so his ISP doesn't know where he's going. He can set it at the router level and he will protect every device in his house.

Can I control a phone from my computer?

Episode 1500

Adam from Ontario, CA

Adam wants to know if he can control a mobile device from his computer. Leo says that Remote PC does not work in the opposite direction, unless the phone is physically connected. You could control another laptop from a laptop, or Desktop. But not a phone. So in the case of your phone being stolen, you have to get your carrier or phone manufacturer involved to brick it or wipe is remotely.

Does net neutrality affect access in Canada?

FCC

Episode 1456

Isaac from Ontario, Canada

Isaac is worried that the new Net Neutrality rules in the US will affect his internet access in Canada. How can he get involved to try and prevent that? Leo says that as the US goes, so goes the world. Net Neutrality is definitely in jeopardy all around the world, and it's difficult to get his voice heard in the face of huge companies with a lot of money to buy access. But in Canada, the law requires ISPs be treated as utilities. So they can only go so far in protecting under those regulations.

Isn't it good that there will be less regulation of the internet?

Network Neutrality

Episode 1450

Bryan from Panama City, FL

Bryan wants to know if Leo is for or against repealing the Net Neutrality rules. Leo says he's definitely against repealing it, as he believes it will benefit the big ISP companies and not the end user. Sure, it's government regulation, but if you trust the water coming out of your tap, why not trust regulating the internet to keep it open and neutral? By throwing out rules that keep ISPs common carriers under Title 2, it now gives ISPs the power to do whatever they want and charge whatever they want. Leo understands the mistrust of government. Many technology types are libertarians.

Isn't it good that there will be less regulation of the internet?

Network Neutrality

Episode 1449

Bryan from Panama City, FL

Bryan wants to know if Leo is for or against repealing the Net Neutrality rules. Leo says he's definitely against repealing it, as he believes it will benefit the big ISP companies and not the end user. Sure, it's government regulation, but if you trust the water coming out of your tap, why not trust regulating the internet to keep it open and neutral? By throwing out rules that keep ISPs common carriers under Title 2, it now gives ISPs the power to do whatever they want and charge whatever they want. Leo understands the mistrust of government. Many technology types are libertarians.

Why is my internet dropping out?

Ethernet cable

Episode 1447

Rene from Los Angeles, CA

Rene's internet access disconnects several times a day. Leo says he has the same problem and he knows it's the ISP. It could also be his mesh router, however. But the only way to check that is to use another router to eliminate it from the mix. Could it be a DDOS attack? Leo doesn't think so unless he knows of someone who is targeting him to keep him off the net. That's unlikely, though. It's probably just his ISP having issues.

What are my options for canceling my ISP?

Episode 1423

Gloria from North Hollywood, CA

Gloria wants to get rid of her ISP and change her email. Leo says if she's going to get rid of her ISP and its email, Leo recommends going with Gmail first and setting it up to get the email off her old email account. Her ISP is DSL Extreme. Leo says that DSL Extreme is a good provider, but if she's having issues, it may not be their fault. It may be the carrier that DSL Extreme is piggy backing on, which is usually AT&T. They have to allow them to carry it, but they don't really want to share. So they make it difficult.

How can I port my number to a new ISP?

Episode 1412

Chuck from Pacoima, CA

Chuck's internet bill started to get really expensive so he's thinking of jumping over to Spectrum. Leo says we should all shop around to get the best deal and then get our ISP to match it. Also, Chuck should play hardball and ask they waive installation fees and upgrade his bandwidth.

The problem he's having is that Frontier won't release his phone number. Leo says that the FCC requires they release it by law. They have to do it within 24 hours. If they don't, he can lodge a complaint with the FCC. Leo also says the Public Utilities Commission should also get a letter.

Would more competition solve the net neutrality issue?

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Episode 1404

Chris from Upland, CA

Chris says that when it comes to Net Neutrality, the consumer would benefit with more competition, not less. But most cities have internet monopolies with only a few providers and that keeps the cost up. Third party DSL services have helped, and when the FCC issued must carry rules for them, it helped a lot. A true free market with choices would solve the net neutrality issues.

How can I get more consistent internet access?

Internet connectivity

Episode 1379

Ed from North Carolina

Ed would like to set up a delivery business where he can take orders online, but the ISPs where he lives are rather slow and unreliable. Leo advises looking into a business class account which offers a guarantee of good service. Leo also says he can get computers as his receivers and get a router that supports cellular bandwidth. That way he'll have a more reliable service with a cellular system.