Tom wants to know how to share his contact information digitally with his smartphone. Leo says that there's plenty of programs that can scan his business cards (the standard is called VCF or VCard) and convert it to digital data. There's also a "share card" feature in the iPhone to share a VCF Vcard file via Bluetooth. Android has these options as well.
Ed is blind and uses a Plantronics Bluetooth headset with his iPhone. When he gets an incoming call while he's on a call, he can't do anything without cutting off his current call. Leo says that call waiting is an imperfect technology and he doesn't use it. Leo says that if he can tell Siri to put it on hold, and take the other one, that would be great. Ed should talk to an Apple Genius at the Apple Store. They may know something.
Tim has an iPhone 6S and when hooking it up to his smart TV, nothing happens. The TV says it has the signal, but nothing happens. It has worked in the past. Leo says that it sounds like HDCP may be the issue. That's digital copy protection. Everything in the chain has to be HDCP compliant to work. But that should only be an issue if he's watching YouTube or a movie. It should work with photos and home videos no problem. Tim says a friend's iPhone works though. Leo says it sounds like an iOS issue, then.
Marshall updated his iPhone to the iOS 12 Public Beta. Now he can't turn on CarPlay in his phone. Leo says that he can type "CarPlay" in the search field at the top of the screen in Settings and it will show right up. But going to iOS 12 isn't advisable for a main device.
John is frustrated that he can't delete the pictures on his phone without deleting them from iCloud. Leo says that if he selects "optimize phone storage" in settings, it will delete it on the phone without deleting it on iCloud. But he'll have to select "Keep Originals" on his Mac so it doesn't delete there.
Peter wants to know if there's a device that will charge multiple devices wirelessly. Leo says that Apple will be coming out with a product next year that will do just that. It uses the Qi standard and will charge an Apple Watch, iPhone, and AirPods. It's called AirPower. There are others, but the Apple Watch doesn't support Qi 100%, and as such, Apple has devised a way to do it. But it won't come out until sometime in 2018. Will an aftermarket charger work? Leo says if it's designed to handle multiple devices, then yes. But he may run into issues with his Apple Watch.
Tom has been working in the technology industry for decades and he views his mobile phone differently than most. It's like a super computer in your pocket. Leo agrees saying that it's rapidly becoming the main computer for all our lives, and when you consider the time you spend on it over two years, even buying a phone for $1,000 isn't all that much money considering how much they are used. It's a great investment. But even then, $1000 is a lot to spend up front for anyone. The irony is that while the cost of mobile phones seem to be rising, the cost of a desktop is falling.
Caesar and his family all use iMessage because they all have iPhones. When he shares videos, though, the quality is terrible. Leo says that the network is trying to save bandwidth. It's better to upload the videos to YouTube and then share a link. He could also share a link via iCloud. The better solution would be to get everyone to use WhatsApp.
Conrad just got a cell phone on a prepaid plan. From what he understands, though, getting a phone on a regular contract plan would give him better reception. Leo doesn't think that's true, and says the phones are the same, and the only difference is how he would pay. Admittedly, these cheaper "Go Phones" are not the best phones. Truthfully, though, sometimes the lower priced phones have better antennas than the higher end smartphones because manufacturers try to hide and minimize antenna lines for cosmetic purposes.
Donald went to a well known adult site on her iPhone, and now he believes his phone is infected. He gets a popup that says "call for Apple support" and they want $35 to fix it. Leo says it's not usually possible to hack the iPhone, so it may be a modified Safari home page instead.