iphones

Which iPhone should I buy?

Episode 1539

Warren from Granada Hills, CA

Warren wants a new iPhone, with a large screen. But he doesn't know what to get. He wants on that will last awhile. Leo says that to future proof, you're going to want to get the iPhone XSMax. It'll have the longest runway as for use. You can get the iPhone XR, it's got the same internals as the iPhone XS, but it's a smaller liquid retina screen, not the OLED. You're also giving up the dual camera on the back, but the iPhone XR camera also still has a basic version of portrait mode, which is pretty good. You also get colors! It also has better battery life.

How can I keep Face ID from opening my phone for my daughter?

Apple iPhone XS

Episode 1527

Nick from Redlands, CA

Mick bought the iPhone XS and wanted to migrate all his text messages to the new phone. Leo says in the iPhone message settings, there is a backup to iCloud feature. But it has to be on beforehand in order to save all messages in the cloud. Otherwise, they are stored locally.

Mick's wife is also having trouble with Face ID, which will unlock for her daughter. Leo says they can train it better using the "setup with alternate appearance" option.

Will Face ID be a hassle to set up on the new iPhone XR?

Apple iPhone XR

Episode 1526

Eric from New Jersey

Eric is thinking of updating to the iPhone XR, but he wants to know if using Face ID is going to be a hassle moving over to it from Touch ID. Rich says that once he sets it up on the phone the first time, it's stored locally and his apps will access the login that way. The first time he logs into his other apps, it'll ask him if he wants to use Face ID to log in. After he gives the permission, it will use Face ID every time after that.

How can I share my contact information with my mobile phone?

Full Contact on iOS

Episode 1515

Tom from Warren, OH

Tom wants to know how to share his contact information digitally with his smartphone. Leo says that there's plenty of programs that can scan his business cards (the standard is called VCF or VCard) and convert it to digital data. There's also a "share card" feature in the iPhone to share a VCF Vcard file via Bluetooth. Android has these options as well.

How can I use call waiting with a Bluetooth headset?

Plantronics M70 Bluetooth Headset

Episode 1508

Ed from Las Vegas, NV

Ed is blind and uses a Plantronics Bluetooth headset with his iPhone. When he gets an incoming call while he's on a call, he can't do anything without cutting off his current call. Leo says that call waiting is an imperfect technology and he doesn't use it. Leo says that if he can tell Siri to put it on hold, and take the other one, that would be great. Ed should talk to an Apple Genius at the Apple Store. They may know something.

Why can't I connect my iPhone to my TV?

Apple TV 4K

Episode 1505

Tim from Murrietta, CA

Tim has an iPhone 6S and when hooking it up to his smart TV, nothing happens. The TV says it has the signal, but nothing happens. It has worked in the past. Leo says that it sounds like HDCP may be the issue. That's digital copy protection. Everything in the chain has to be HDCP compliant to work. But that should only be an issue if he's watching YouTube or a movie. It should work with photos and home videos no problem. Tim says a friend's iPhone works though. Leo says it sounds like an iOS issue, then.

Why does iCloud delete my pictures when I remove them from my phone?

iCloud Photos

Episode 1498

John from Orange County, CA

John is frustrated that he can't delete the pictures on his phone without deleting them from iCloud. Leo says that if he selects "optimize phone storage" in settings, it will delete it on the phone without deleting it on iCloud. But he'll have to select "Keep Originals" on his Mac so it doesn't delete there.

How can I wirelessly charge multiple devices?

AirPower mat

Episode 1444

Peter from Covina, CA

Peter wants to know if there's a device that will charge multiple devices wirelessly. Leo says that Apple will be coming out with a product next year that will do just that. It uses the Qi standard and will charge an Apple Watch, iPhone, and AirPods. It's called AirPower. There are others, but the Apple Watch doesn't support Qi 100%, and as such, Apple has devised a way to do it. But it won't come out until sometime in 2018. Will an aftermarket charger work? Leo says if it's designed to handle multiple devices, then yes. But he may run into issues with his Apple Watch.

Is $1000 really too much to spend on a mobile phone?

Apple iPhone X

Episode 1426

Tom from Wilmington, NC

Tom has been working in the technology industry for decades and he views his mobile phone differently than most. It's like a super computer in your pocket. Leo agrees saying that it's rapidly becoming the main computer for all our lives, and when you consider the time you spend on it over two years, even buying a phone for $1,000 isn't all that much money considering how much they are used. It's a great investment. But even then, $1000 is a lot to spend up front for anyone. The irony is that while the cost of mobile phones seem to be rising, the cost of a desktop is falling.