iphones

Why Does my iPhone Screen Go Dim?

 iPhone 8

Episode 1583

Rose from Los Angeles, CA

Rose is having issues where her iPhone 8 screen just goes dim. Rich says that there is a sensor on her phone that will go dim if it gets obscured. Rose should clean her screen, or check that if her case is interfering with her phone's sensor. It may also be a failing sensor, so bring it to the Apple Store and have them run diagnostics to determine what's going on. 

What Smartphone Should I buy?

iPhone

Episode 1562

Gloria from North Hollywood, CA

Gloria is getting her first smartphone and she's shopping at Walmart for it. Leo says she has to decide what service she's going to use. Walmart will try and get her to do their service called Straight Talk, which is pay-as-you-go and can work with various carriers. Next, she'll want to think about how much data she needs. 2GB when first starting out is fine and Leo would also recommend getting an iPhone. It's her first smartphone, and it's just plain easier to use.

How can I unlock a used iPhone?

Episode 1556

Jake from Jacksonville, FL

Jake bought a new phone on eBay, but he can't activate it because it says he owes money to AT&T — but he's never used it with AT&T. Leo says it's probably the carrier that has flagged the IMEI of that phone and locked it out. Leo advises contacting eBay and getting his money back. He should give the seller a bad review as well. Of course, he could pay the bill. But who wants to do that? This is why you don't buy phones on eBay.

Which iPhone should I buy?

Apple iPhone XS

Episode 1539

Warren from Granada Hills, CA

Warren wants a new iPhone with a large screen. But he doesn't know what to get. He wants one that will last awhile. Leo says that to future proof, he's going to want to get the iPhone XS Max. It'll have the longest runway as for use. He could get the iPhone XR, as it's got the same internals as the iPhone XS, but it's a smaller liquid retina screen, not OLED. He's also giving up the dual camera on the back, but the iPhone XR camera still has a basic version of portrait mode, which is pretty good. The iPhone XR is also available in several colors!

How can I keep Face ID from opening my phone for my daughter?

Apple iPhone XS

Episode 1527

Nick from Redlands, CA

Mick bought the iPhone XS and wanted to migrate all his text messages to the new phone. Leo says in the iPhone message settings, there is a backup to iCloud feature. But it has to be on beforehand in order to save all messages in the cloud. Otherwise, they are stored locally.

Mick's wife is also having trouble with Face ID, which will unlock for her daughter. Leo says they can train it better using the "setup with alternate appearance" option.

Will Face ID be a hassle to set up on the new iPhone XR?

Apple iPhone XR

Episode 1526

Eric from New Jersey

Eric is thinking of updating to the iPhone XR, but he wants to know if using Face ID is going to be a hassle moving over to it from Touch ID. Rich says that once he sets it up on the phone the first time, it's stored locally and his apps will access the login that way. The first time he logs into his other apps, it'll ask him if he wants to use Face ID to log in. After he gives the permission, it will use Face ID every time after that.

How can I share my contact information with my mobile phone?

Full Contact on iOS

Episode 1515

Tom from Warren, OH

Tom wants to know how to share his contact information digitally with his smartphone. Leo says that there's plenty of programs that can scan his business cards (the standard is called VCF or VCard) and convert it to digital data. There's also a "share card" feature in the iPhone to share a VCF Vcard file via Bluetooth. Android has these options as well.

How can I use call waiting with a Bluetooth headset?

Plantronics M70 Bluetooth Headset

Episode 1508

Ed from Las Vegas, NV

Ed is blind and uses a Plantronics Bluetooth headset with his iPhone. When he gets an incoming call while he's on a call, he can't do anything without cutting off his current call. Leo says that call waiting is an imperfect technology and he doesn't use it. Leo says that if he can tell Siri to put it on hold, and take the other one, that would be great. Ed should talk to an Apple Genius at the Apple Store. They may know something.

Why can't I connect my iPhone to my TV?

Apple TV 4K

Episode 1505

Tim from Murrietta, CA

Tim has an iPhone 6S and when hooking it up to his smart TV, nothing happens. The TV says it has the signal, but nothing happens. It has worked in the past. Leo says that it sounds like HDCP may be the issue. That's digital copy protection. Everything in the chain has to be HDCP compliant to work. But that should only be an issue if he's watching YouTube or a movie. It should work with photos and home videos no problem. Tim says a friend's iPhone works though. Leo says it sounds like an iOS issue, then.