iphones

Why can't I connect my iPhone to my TV?

Episode 1505

Tim from Murrietta, CA
Apple TV 4K

Tim has an iPhone 6S and when hooking it up to his smart TV, nothing happens. The TV says it has the signal, but nothing happens. It has worked in the past. Leo says that it sounds like HDCP may be the issue. That's digital copy protection. Everything in the chain has to be HDCP compliant to work. But that should only be an issue if he's watching YouTube or a movie. It should work with photos and home videos no problem. Tim says a friend's iPhone works though. Leo says it sounds like an iOS issue, then.

Why does iCloud delete my pictures when I remove them from my phone?

Episode 1498

John from Orange County, CA
iCloud Photos

John is frustrated that he can't delete the pictures on his phone without deleting them from iCloud. Leo says that if he selects "optimize phone storage" in settings, it will delete it on the phone without deleting it on iCloud. But he'll have to select "Keep Originals" on his Mac so it doesn't delete there.

How can I wirelessly charge multiple devices?

Episode 1444

Peter from Covina, CA
AirPower mat

Peter wants to know if there's a device that will charge multiple devices wirelessly. Leo says that Apple will be coming out with a product next year that will do just that. It uses the Qi standard and will charge an Apple Watch, iPhone, and AirPods. It's called AirPower. There are others, but the Apple Watch doesn't support Qi 100%, and as such, Apple has devised a way to do it. But it won't come out until sometime in 2018. Will an aftermarket charger work? Leo says if it's designed to handle multiple devices, then yes. But he may run into issues with his Apple Watch.

Is $1000 really too much to spend on a mobile phone?

Episode 1426

Tom from Wilmington, NC
Apple iPhone X

Tom has been working in the technology industry for decades and he views his mobile phone differently than most. It's like a super computer in your pocket. Leo agrees saying that it's rapidly becoming the main computer for all our lives, and when you consider the time you spend on it over two years, even buying a phone for $1,000 isn't all that much money considering how much they are used. It's a great investment. But even then, $1000 is a lot to spend up front for anyone. The irony is that while the cost of mobile phones seem to be rising, the cost of a desktop is falling.

Why is the video I share on iMessage so bad?

Episode 1382

Caesar from San Bernardino, CA
Apple iOS 10

Caesar and his family all use iMessage because they all have iPhones. When he shares videos, though, the quality is terrible. Leo says that the network is trying to save bandwidth. It's better to upload the videos to YouTube and then share a link. He could also share a link via iCloud. The better solution would be to get everyone to use WhatsApp.

Would I get better reception with a phone on a regular plan versus a prepaid plan?

Episode 1334

Conrad from Louisiana
Ringke iPhone 5 Case

Conrad just got a cell phone on a prepaid plan. From what he understands, though, getting a phone on a regular contract plan would give him better reception. Leo doesn't think that's true, and says the phones are the same, and the only difference is how he would pay. Admittedly, these cheaper "Go Phones" are not the best phones. Truthfully, though, sometimes the lower priced phones have better antennas than the higher end smartphones because manufacturers try to hide and minimize antenna lines for cosmetic purposes.

Apple Releases Fix for iPhone with the 'Error 53' Issue

Episode 1264

If you have your phone repaired by a third party repair facility, your iPhone may become bricked from the so called 'Error 53.' It appears that the secure enclave gets disabled during a repair if the repairman doesn't know how to fix it.

Apple has released a new update to iOS that will fix Error 53 and revive the phones. Touch ID won't work until Apple resets it, but at least you will have your iPhone back. Read more here - https://support.apple.com/en-us/HT205628