Carrie has an iPhone 6 and she's thinking of getting an iPhone 7. Leo says that the 10th anniversary phone is right around the corner, the iPhone 7S, unless they change the name of it, which Leo doubts. Will they bring back the headphone jack? Leo says no. She'll probably never see that feature again. So there's no real hurry to upgrade.
Ellie has been using this app called Perk to watch TV and do other activities. She earns points with it that she can cash in for gift cards. Leo says it's a whole new world, as people can use their phones to do just about anything. At the end of the day, she is trading her attention and information for this.
George has an issue with Siri repeating itself seven or eight times when he uses Siri to set alarms. Leo says he may want to try rebooting the iPhone. It should be rebooted every once in awhile to clear things out. He could also do a hard reset by pressing and holding the on/off button and the home button until the Apple logo appears. The worst case scenario is that he'll need to backup his iPhone and then do a DFU recovery (device firmware update).
Doug is confused how iTunes works with backups. What is the "other" section of his iPad? Leo says that "other" in his iPad is cache files and other stuff that can't be deleted unless he does a restore. The trouble is that a lot of stuff gets saved there and it can build up over time. Leo recommends backing up his device, then erasing it and restoring it. It will then remove all those temp files. This is really the only way to do it.
Tim doesn't want to use iCloud for backing up his images because he uses Android, while his wife uses the iPhone. Leo says that he can buy 200GB for about $3 a month. Not a bad price. But there are plenty of other choices out there. Google Photos is an amazing solution for both Android and iPhone.
Greg lost his iPhone and wants to know how to use Find My iPhone to locate it. Leo says as long as Find My iPhone is turned on, he should be OK. If it was put it in Airplane Mode, it won't broadcast because the radios are turned off, though. It's probably lost, and even if someone could find it, Greg has a complicated password and it'll wipe the device after 10 attempts.
Mike had issues with his Subaru and his iPhone not reading text messages. He finally got a notification that the issue is with Subaru's Sync and it needs to be updated. So at least the mystery is solved!
Scott has an iPhone 6 and he uses it to get around while hauling equipment, but lately it hasn't been working well -- ever since the last update. Leo thinks that Scott's iPhone has a damaged GPS receiver. He hasn't heard reports of GPS problems after updating, so he has a hunch it's a physical hardware issue. Scott should bring it into the Apple Store.
Carlos has an iPhone 6 and a GoPro camera. He wants to be able to upload photos from both devices to his iCloud Photo Library and his Google Photos library. Leo says that's easy with the GoPro app on the iPhone. Then he can save them to his camera roll and upload it to iCloud. Then he can use the Google Photos app to upload all of them. The other option is to plug the microSD card into his computer and upload them that way.
Mike has an iPhone that he connects to his Subaru. It used to read his text messages, but now it doesn't work. Leo says it's likely been disabled while driving. It could be that the latest version of iOS doesn't support that function by design. The chatroom says that the car software may not have been updated. Leo's more of the mind that Apple disabled those features to guard against distracted driving.