iPhone

How can I find out what's draining my phone battery?

Episode 1373

Brittany from Anaheim, CA
iPhone Battery Stats

Brittany has heard that the Android phones are having battery life issues. Leo says that the iPhone 7 Plus is one of the best phones for battery life. Apple is also very aggressive about controlling apps on the phone to prevent them from running in the background. The Android phone that Brittany's boyfriend has probably has an ill behaved app that's sucking the battery power out of it. Facebook, for instance, is a battery hog.

Does the Otterbox iPhone screen protector produce a rainbow effect?

Episode 1372

Kenny from Springfield, MO
Otterbox Case for iPhone 7 Plus

Kenny wants to get an Otter Box for his iPhone 7 Plus, but he hears that there's a rainbow effect with the screen protector. Leo says it could, if he used it. Leo doesn't put it on. It'll protect him against scratches, sure, but the glass of the iPhone is very hard. He can get a sapphire glass cover, but the problem is, he'd have to keep that protected as well.

The Otterbox is very good at protecting the phone, and most of the time, it'll hit on the case, not the screen. Leo recommends them. But if he's worried, Kenny should get the model that has a lid.

How can find out if my iPhone is part of the battery recall?

Episode 1367

Igor from North Hollywood, CA
Apple iPhones

Igor has been hearing about battery issues on the iPhone. How can he find out if his is part of the recall? Leo says that Apple has a site that he can check here. Chances are, it may not be part of it. In the end, batteries do fail. They wear out after 500 full recharges. Also, he won't want to run them down and then recharge every time. He should plug it in when he's not using it.

Why is my daughter getting my text messages?

Episode 1365

Clyde from Torrance, CA
Apple iPhone 7

Clyde and his wife both have iPhone 5Cs on AT&T, but they get each other's text messages, and their daughter gets them too. Leo says they share text messages because they all are using the same Apple ID. They'll need to create a separate account for each of them. They won't lose their ability to share apps either, because Apple has Family Sharing.

Clyde is also getting a Blue Screen of Death with a DPC error. Leo says that's usually referring to a problem with the SSD Device driver. It's also due to an old operating system, so upgrading to Windows 10 should fix it.

Should I use Google Voice on my iPhone for texting?

Episode 1363

David from Little Rock, AR
Google Voice

David is an iPhone user and he wants to start using Google Voice, but he doesn't know if it's better than trying Allo or the other messenger programs. Leo says that iPhone users should just stick with iMessage. All SMS messages will go to iMessage anyway, because Apple doesn't let users change the default messenger app. iMessages will be color coded blue, while regular SMS messages will be color coded green.

How can I sync my iPhone 7 with an older Mac?

Episode 1363

Ernesto from Las Vegas, NV
Apple iTunes

Ernesto finally got an iPhone 7, but he can't use iTunes with it because his Mac is too old. Leo says that if he wants to sync it via wire, then he'll have to update his computer. He could pay the $25 for iTunes Match, and that would put his entire music collection up in the cloud. Then he could access the music from his current Mac as well.

A third party solution is Vox. He can also manage his iTunes collection with DoubleTwist.

How can I safely use a hotspot?

Episode 1362

Frederick from Detroit, MI
Tiny Hardware Firewall

Frederick uses an open access port with his iPhone but it always asks him to sign in. Leo says that's called a captive portal, which is done when using a hotspot. He needs to activate the portal. He should point his browser to 1.1.1.1. Or he can choose to "forget" the Wi-Fi access point. That will reset it and then he can sign back in. Leo actually recommends getting a travel router like the Tiny Hardware Firewall to protect him.

How can I restore my WhatsApp chats to the iPhone?

Episode 1359

Gordon from Los Angeles, CA
WhatsApp for iOS

Gordon has made the switch to the iPhone and wants to know how to get his old WhatsApp messages back on his iPhone. Leo says that it was smart that Gordon backed it up to Google Drive, but WhatsApp says it depends on the phone being used. Since you recover chats from iCloud, Leo has a hunch it's not cross platform. Apple is very strict on how users can access data within the iPhone platform, but it's usually app centric.

Since Gordon backed them up, he can at least access them from Google Drive.

Will the latest version of iOS sync with my Mac running OS X Snow Leopard?

Episode 1358

Mark from Temecula, CA
Apple iPhone 7 Plus

Mark hasn't updated his iPhone because he's worried that doing so will prevent him from syncing with iTunes on his old MacBook. Where can he go to see what updates will support what versions of OS X? iOS 10 requires iTunes 12.5.1 to sync, so Mark is probably not going to want to update it. What version will work on Snow Leopard? Leo says that Mark can probably use the new version of iTunes on Snow Leopard, but this is worth verifying before he does anything.