Andy has an iPhone SE and he noticed that he can text phones from his PC using the email address provided by the carrier. Another option is to use a texting app that has a desktop app as well. Options include WhatsApp and Telegram, but he'd only be able to use it with people who use those apps. Facebook Messenger is an idea though. It works in the browser as well as mobile device.
Mary wants to make youtube videos and create a cookbook. Leo says there's a great cookbook menu system called Paprika, which not only allows you to create a cookbook, but you can surf recipes and save them to it. It's brilliant.
Ed gave a friend his old iPhone and it's stopped working. He suspects it may be the battery. Can he get a replacement? Leo says yes! Apple can replace the battery, and it's about $99. Third party shops could also do it. It requires a good toolset and it will void any warranty the phone has left, though.
Barney travels a lot. When he gets to a hotel, he has trouble connecting to the local Wi-Fi network. It doesn't always work. Leo says that mobile devices use a system called "captive portal," where it goes to a middle man (usually the hardware company) and then connects in order to agree to the terms and conditions. It can take up to a few minutes for that to happen too, depending on the traffic. Most are impatient and give up. It really comes down to sitting and waiting. Barney can also try going to the Safari app and typing in "captive.apple.com," which may trigger it.
Gina's iPhone 6 is having problems connecting to the internet via Wi-Fi. Leo says to make sure she can't get on anyone else's Wi-Fi. If that's not the case, then there is clearly something wrong with the phone or its Wi-Fi settings. It's possible that the settings are preventing it from connecting, but it's also likely the hardware has failed. The only real people who can solve a hardware issue are Geniuses at the Apple Store. Gina should set up an appointment and have the Genius take a look at it.
Pat did an iOS 10 update with the iPhone 6S and he's found out the volume has been dramatically cut in half. Leo says that it's a widespread issue and sometimes it takes awhile to pinpoint the issue and push out a fix. It may be intentional, Apple deciding the volume is too loud for earbuds. It's more likely an issue in the software. There's a noise cancellation setting in accessibility. He can go to General > Accessibility then disable Phone Noise Cancellation. Many are commenting that fixes the issue. Others say it doesn't. It's worth a try, though.
Lisa's phone is dead and she wants to know if she can get the data off of it and transfer it to her new phone. Leo says if the phone is bricked, then unfortunately that data is unreachable. But her phone is probably backed up to the cloud by default, or her computer. So she should look into her iCloud account or on her computer to see if that data is there. Chances are, a lot of that data will automatically sync to the new phone once she logs into her iCloud account. This is why cloud backup is so important.
Greg can buy a used iPhone 7, but it's carrier locked. How can he get it unlocked? Leo says that he'd have to talk to the company to see if they are willing to unlock it. He'll need to give them the IMEI number and as long as he's in good standing with the ISP, they are usually willing to do it.
Don recently upgraded his Windows laptop to Windows 10 and he's regretting it. There's a popup keyboard that he can't get rid of. Leo says that the computer thinks it's a tablet and is in tablet mode. All he needs to do is go into his settings and disable tablet mode. He can disable it permanently, too.
Clarence is concerned about the new trend to have irreplaceable batteries in devices, like the new Nintendo Switch. Leo says that iFixIt says the battery in the Switch can be replaced with the right tool and replacement part. It's doable. But there's no user serviceable part for the battery in the iPhone. It's all glued in now. Apple will repair a battery for you, but it can't be done by the user. Clarence's battery should last around 500 complete charges. Once that happens, they are dead.