James wants to know if Gazelle offers reliable refurbished Apple devices and if it's worth it to buy from them. Leo says that he's used Gazelle, and they offer a 30 day money back guarantee. So it's worth buying from them as an alternative to the factory refurbished items from Apple itself. He should remember that he's still buying a used device, but it's certainly better than buying from eBay. If he buys from them, he should stress it for those 30 days. He should charge it, run it down to zero, and charge it again. He should do that several times to test the battery life.
This past week marked the ten year anniversary of the release of the original iPhone. Leo remembers waiting in line for that iPhone. By today's standards it's tiny, but it was so much better than anything else that was out at the time. When Steve Jobs first talked about it in his keynote address, he introduced it as three new products — a widescreen iPod with touch controls, a phone, and an internet communicator. He kept repeating those three things until everyone understood it was one product, the iPhone.
This week is the tenth anniversary of the iPhone's initial release. Leo says he actually waited in line for it for a few hours, and was a part of the fun of that new product. But he also says that we don't see lines anymore. The head of Apple's consumer division says that it isn't good business to make people wait in line anymore, though it's good for PR purposes. Which is why Apple shifted to a preorder model.
Miciel wants to know if he can replace the screen in the iPhone 6 Plus. Leo says that Apple makes it really hard to change parts in the iPhone now and Apple will disable the touch ID fingerprint reader if he does. They want to do it because that's the only way to maintain the secure chain of custody of his fingerprint.
Casey changed her Apple ID password because she thought she was getting hacked and people were using her data to watch YouTube. Apple said that she wasn't, though she says she hasn't been using her data and it's almost entirely used up for the month. Jason says that her Apple ID shouldn't have an impact on YouTube, so he's skeptical about whether it's connected to her Apple ID. More likely it's preferences for YouTube.
Rob's daughter has an iPhone 7 and she needs more battery life to get her through the day. Jason says that a case that has an extended battery built in is a good option. What does MFI mean? Jason says that MFI stands for Made for iPhone — certified products that work with the iPhone. Mophie is a very popular brand, and their Juice Pack Air is their current model. It would make the phone heavier and bigger, but it will work.
Jason wants to know when Apple is just going to call the iPhone the iPhone. He thinks that the iPhone 8 is the tenth anniversary iPhone, and it would be a good time to do that. Jason agrees, and says that sooner or later they'll have to do that. They did it for the iPad.
Nancy wants to know what the new iPhone will be like and when it will be out. Leo says the iPhone 7s is what is due. It's also the 10th anniversary for the iPhone, so Leo suspects that there will be three new iPhones including the iPhone 7s, iPhone 7s Plus, and then a higher end iPhone which have an edge to edge screen. It will also likely be more expensive.
Barry wants to know if he has to update his iPhone's OS. He's worried the update could brick his phone. Leo says that's always possible with updates, but the benefit of having the latest OS outweighs the slight risk that it could hurt the phone. He should always update because there are security patches and critical updates that are a must. Sometimes there's a bad update, but it's really rare, especially in the iPhone. There's new features in iOS 10 that make the phone run smoother as well.
Andy has an iPhone SE and he noticed that he can text phones from his PC using the email address provided by the carrier. Another option is to use a texting app that has a desktop app as well. Options include WhatsApp and Telegram, but he'd only be able to use it with people who use those apps. Facebook Messenger is an idea though. It works in the browser as well as mobile device.