Though it hasn't officially been declared an iPhone event, let's face it, we all know what the September 12th Apple Event is. Leo says it's the worst kept secret in tech. But another noteworthy element to this fall event is that it will be the first event held at the Steve Jobs Theater at the new space ship campus in Apple Park.
Bill has a family plan with Verizon and one of his kids has been using up most of the data resulting in three overage charges. The problem is, he doesn't use it much. Leo says he'll need to look at the phone and see what it says. He should look at the cell usage in the settings. If it roughly matches, then there's something that the iPhone is doing that is burning up bandwidth. The good news is that he can look at the data usage by app in the iPhone's settings.
Brad and his wife both have iPhones and they shut down with 15% left. What gives? Leo says it's a software thing. In essence, the phone is making a guess and as a phone gets older, it has less capacity. So that estimate can get more inaccurate the older the phone gets. Batteries can be recharged about 500 times, and as it gets closer to that number, it gets more inaccurate. Brad doesn't want to buy a new phone, though, and Leo says he doesn't have to. He can go into Apple and request they replace the battery. It's about $100. Can he do it himself? Leo says maybe.
John and his wife share an iCloud account and whenever his wife makes a phone call, it appears on his phone and vice versa. Why is that? Leo says it's because they're sharing the same Apple ID. They will also be getting the same text messages as well. Leo recommends having separate iCloud accounts and Apple IDs. Then share the contacts, calendar and other data with a shared Google account. That way it won't impact their phone calls, text messages, etc. All they'll need to do is add that account in their phone's mail, contacts, and calendar settings.
Joe wants to know if he should buy Apple stock. Leo says he's the worst person to ask because 1) he doesn't buy tech stock to keep himself unbiased, and 2) he isn't an expert on stock and what to buy. Apple stock is high to begin with and what Apple is really into now is services, not really hardware. They're moving away from computers, too. Take away the iPhone, and Apple is in trouble.
Kenneth called in to say that he prefers Android's Talkback for accessibility over Apple's VoiceOver. All phones these days come with the software required for blind users, though.
Joe hasn't backed up his iPhone in years because his iCloud is full and he doesn't want to pay for more storage. He finally got around to plugging his phone in using iTunes and he thought he had chosen to back up the iPhone, but instead, he restored his iPhone backup and lost everything. Can he reverse the damage? Leo says probably not. This isn't Joe's fault — it's Apple's because iTunes is awful and it shouldn't offer to restore a phone before backing it up. That's bad behavior. There is a ray of hope that iTunes backed it up. Leo suggests trying to restore the phone again.
Keith wants to restore his iPhone back to factory settings without losing his health data. Leo says there are layers of resetting in the iPhone, and it's hard to erase it entirely. But he's had issues with his Apple Watch and getting text messages and wants to try starting over. Leo says to go into settings and start with the lowest level of resetting. He should start with "Reset Network Settings." If that doesn't fix it, he can try the "Reset All Settings." Only the "Erase All Content and Settings" will delete his health data.
Serj wants to know what he'll miss out on with the next generation iPhone if he makes the switch to Android. Leo says that a lot of what Serj is feeling is due to the Apple hype machine. Since he's concerned with how much more fragile the iPhone has become over the years, Leo points out that Android phones have become just as fragile.
John's kids wants to get him a Samsung Gear S3. Is it worth getting now or should he wait? Leo says that he wears a Gear S3 and it's his favorite. It works with either iPhone or Android, but there aren't that many apps for it. What they do have work great, though. The bezel ring is easy to select screens as well, and battery life is fantastic. The watch also works with card readers for swipe to pay. He could just touch the watch to the card reader and it reads the watch like it's a credit card.