Tom wants to know how Apple's 2 Factor Authentication works with Find My Phone. When he logs into iCloud to look for his phone, it'll send his 2 Factor Authenticator to his phone. But how can he find his phone that way? Leo says that Apple does 2 Factor different from everyone else. If he has another Apple device like an iMac or iPad, then he could do it. It'll send the code to all of his Apple devices. Not just the iPhone. He can also use trusted phone numbers and enroll a landline or his wife's phone that they will call and give him the number audibly.
Dana has an iPhone 7 that's been updated to iOS 11, but the phone will not sync and display his contacts, so he can't use his car to make a call. Both Honda and Apple are blaming each other. Leo says this is a common problem with Apple/Honda owners. Nobody seems to have solved it, they're just complaining about it. One would hope that Apple would fix it in a future update. Honda isn't going to update their firmware.
Leo says that the iPhone X pre-order was a total mess, as it usually is. The iPhone 8 pre-order, on the other hand, was easy and Leo says that's because most people didn't want it. They waited for the iPhone X. It was also very difficult to get one on November 3rd because they are in limited supplies. Leo is getting his the week after. Leo says he's rather tired of the whole upgrade rat race, too, and he's embarrassed by the whole process. If he didn't have to review these things, he'd likely just get off the train altogether.
Joshua has a love-hate relationship with his new iPhone. It's freezing up a lot. iOS11 also has a glitchy screen, too. Leo suspects that it's a Lemon and since it's within about 3 weeks, he should be able to get a new one. Leo says there's some good features in it and if he brings it back to the store, they should be able to swap it out. It's definitely a lemon. That's all behavior that isn't normal. Battery life isn't as good as the iPhone 7, but not as bad as Joshua is complaining about.
David is looking at the Google Pixel 2 XL but he's worried about losing accessibility on his iPhone. Leo says that Google isn't going to take their apps off iOS any time soon. The Pixel 2 XL is a worthy contender if he chooses to make the switch. Both are great phones. One argument in Apple's favor is that from a security point of view, he's safer because their ecosystem is closed versus Android's open source approach.
John has a new car and it doesn't have a CD player. It has a USB plug instead, but the music just jumps all around. Leo says that most car makers expect you to keep your music organized and play it from the phone. John's Corvette uses Apple CarPlay so his iPhone will interface with it really easily and he can play all his music via the iOS Music app. He can just tell it to play an album and it will play it. Or he can even tell it to play with no pauses between tracks, shuffle, create playlists, genre, and more. It's wide open in terms of options.
George has an iPhone 7 and he keeps getting asked to update iOS 11. His wife doesn't want to upgrade due to battery life issues. Leo says that he has iOS 11 and it runs just fine. A certain percentage may run into problems, even 1/10th of 1% would still be thousands. That's just the nature of the business. George doesn't know how to stop the notifications of iOS 11 other than to just ignore it. Once he upgrades, he can't go back. That's why the conventional wisdom is to wait a few weeks on updates, because there will be patches coming out in short order.
The iPhone X is about to be available for preorder on October 27th, and Leo says that most users have been waiting for it, choosing not to upgrade to the iPhone 8. But Leo says that users who have the iPhone 6S or 7 may choose to merely not upgrade at all, since the performance boost really isn't that significant. The $1,000 price tag could also be giving users pause. Those who will be buying it are likely doing it as a status symbol, not for any measurable improvement. Meanwhile, analysts are speculating that sales of the iPhone may be hampered by available supply.
Bill says that his phone doesn't charge while he's using Waze and is connected to USB for charging. Leo says that some chargers will divide dual USB port chargers, and as such, he won't be using all the charging capacity. Leo advises going with a single port charger and get the highest amperage model he can. That will give him enough juice to charge while he's using it. Leo recommends an Anker charger. Leo also recommends keeping his phone cool. An overheating phone won't charge.
Russell has an iPhone SE and was using an app called Tether to use his cell phone as an internet hotspot. It doesn't work anymore, though. Leo says that it's been replaced by the hotspot feature in the phone, but his provider may not support it or may charge him a monthly fee to use it. Some carriers don't charge for it at all, like T-Mobile. But resellers, like Boost don't support it because the major carrier they work with doesn't. Will a VPN fix it? Leo says not for hotspotting, but a VPN will work for keeping his internet access encrypted and secure in public Wi-Fi hotspots.