Seven has been having issues with his iPhone and the Apple store says there's a bad app causing the problem, and he should wipe it. When he restores from iCloud, however, that app will come back. Leo says that the Apple Genius isn't being much of one this time. Apple vets all the apps, so it's unlikely the app is the culprit.
Dan dropped his iPhone 6s this week, and found it lying in a puddle at a parking lot in the rain. The great news was it still works! Leo says that Apple has placed additional silicon seals around it to make the iPhone water resistant. Not waterproof, though. There is still a little piece of paper inside it which turns red when wet.
Sheila and her husband share an Apple ID and now that they have Apple Watches, every time his phone rings, it rings on her watch. Leo says that Apple associates the watch to an account and Apple uses the Apple ID to ring the watch. So Sheila's easy fix is to use her own separate ID for hers. The reason to share the IDs isn't really that important anymore since there is a Family Share option for music and videos. Reminders can be shared to other Apple IDs, so they'd still be able to have a shared list.
Kenny is in his 80s and he just bought his first computer, a MacBook Pro. He says the Mail app for Mac has been far too complicated for him. Leo says once he gets the email set up properly, it shouldn't be an issue from there on out. Once he has it configured right, then he can move on to managing email.
Tom's wife has an Android phone and she started to have trouble with her Yahoo app. She can't log out of it. How does that work? Leo says that if she looks in the settings, at the bottom, she should have an option to sign out. Worst case scenario, she can delete the app and reinstall it.
Dave is debating making the switch to the iPhone so he can be in line with his daughter. Will he have any issues moving from Android to iOS? Leo says that there will be a learning curve and he'll have to reinvest in several apps. But there is more in common between the two than what separates them. Leo does like the Samsung Galaxy S6. Google Now is great, and it is better than Siri. iPhone apps, though, are better designed and the security is far better in iOS. So, in general, it's far more secure and Apple can force updates.
Corral is thinking of switching back to the iPhone after leaving it for Android after the iPhone 3G. He's concerned about sending text messages. Leo says that Apple always uses Messages for SMS. This is a problem for group messaging. But within the Apple ecosystem, it's best. Other options include WhatsApp and Facebook Messenger, and those are platform agnostic. The downside is, everyone has to use them.
Jerry has been traveling around via RV and he's having issues connecting to the internet, especially with his iPhone and Apple TV through hotspot mode. Leo says it's probably not fast enough to stream Netflix through his iPhone. But it's also very possible that AT&T is blocking Netflix or slowing it down. AT&T doesn't like that unlimited plan that Jerry has, and it's possible that they are throttling his connection after a certain amount of data. He's even tried it with Chromecast and it won't work either.
Jim wants to be able to use his iPad to make annotations on photos and then sync them to his Mac. But Apple has killed iPhoto, and the photos won't sync to iPhoto on the Mac anymore. Leo says that he can't keep using iPhoto because Apple moved to Apple Photos, which won't talk to his old iPhoto desktop app. So Jim will have to update his desktop and start using Apple Photos. Then it'll sync again.
When Tom plugs his iPhone into an Apple charging cable, he gets an error message that says "this accessory is not supported." Leo says that the cable may be on the verge of breaking, and as such, the iPhone is showing the error message. It could also be a buildup of pocket lint that is causing the connection to be occluded. Chances are, however, that he just needs a new cable.
Tom should check out this thread on the Apple forums about this issue.