iPhone

How can I listen to Apple Music offline?

Episode 1289

Preston from Indianapolis, IN
Apple Music

Preston's music is in the cloud now, but he wants to know how he can listen to that when he's not on the internet. He's using Apple Music. Leo says there's a button in Apple Music for downloading music, and as long as he's a subscriber to Apple Music, he can download and play the music even when he's offline. He just needs to find a playlist or album he likes, and look for the download button. Sometimes music services will phrase it a little different, and say "Cache" or "Pin" instead of "Download."

Will I lose my email if my phone storage gets too low?

Theresa from Garden Grove, CA

Episode 1284

Theresa is worried that her GMail will get lost on her mobile phone because it doesn't have a lot of storage space. Leo says that Gmail keeps her email on their servers, so she can always access it. The thing to pay closer attention to is her photos. Leo recommends offloading images to Google using the Photos app, as well as Apple's iCloud. There's also Flickr.

How can I stop iCloud from putting all my photos back on my phone?

Episode 1281

Darlene from Seattle, WA
Apple Photos

Darlene has over 6,000 images on her phone. She's been backing them up to Google Photos, and when she signed up for iCloud Photos, it put all 6,000 images back on her phone! Leo says she can turn off the iCloud photo library, but at least leave the Photo Stream turned on. That will erase all of them from her phone. Amazon Prime is another good option for storing photos, as is Yahoo's Flickr, which offers 1TB of free storage.

What's a good mobile phone for the vision impaired?

Mike from Lubbock, TX

Episode 1280

Mike needs a phone that is easier for him to use. he's blind and needs a phone that supports accessibility. Leo says that there are two ways he can go:

1) A smartphone that supports accessibility and allows him to run programs. The iPhone is very good at that.
2) There's also a flip phone, or feature phone. Cricket makes them with huge buttons that are very easy to use.

Why can't I use PayPal Here with my new iPhone?

Episode 1279

Joseph from Pasadena, CA
PayPal Here

Joseph uses PayPal for his business and when he upgraded to the iPhone 6S Plus he started having issues with PayPal's magstripe reader. Leo says that those readers are actually microphones that pick up the magnetic pulses as sound for the app to translate.

The chatroom says that there is a known issue with it on the Apple Discussions board. It says that getting a new reader could solve the issue.

Why does my iPhone keep popping up a message saying "No Cellular Activation"?

Episode 1277

David from Los Angeles, CA
Apple iPhone 6s and 6s Plus

Dave also has an issue with his iPhone where he gets a popup box that says "no cellular activation" when he's trying to search for something. Is that malware? Leo says no. It's not, but his profile may be wrong, and that governs access to the LTE network. There could be a spurious profile that's causing the issue. He may need to wipe the phone and set it up as new. Then restore from iTunes. If the problem comes back, he'll know it's a bad profile. He can also gradually reinstall each app one by one and then he can isolate which app is causing the issue.

Why is my iPhone 6 doing things on its own?

Episode 1278

Doug from California
Apple iPhone 6s and 6s Plus

Doug's phone has been acting possessed. It makes calls and activates apps all by itself. It even called an Uber without him knowing. Leo says it's possible that a remote access trojan could be on his phone, but it's unlikely because iPhones are hard to hack. Leo says that Doug should change all his passwords immediately. It's clear that something not good is on there, so Leo recommends wiping the phone. Start over. Doug should get rid of any apps that may have been involved and make sure he removes his credit card info from the Uber app.