iPhone

Do I need to buy a new iPhone to switch from Verizon to T-Mobile?

Neil from Phoenix, AZ

Episode 1318

Neil is switching to T-Mobile and he wants to make sure he has a phone that will work with it. He was planning on just buying an iPhone that works on T-Mobile, but after hearing Leo's impressions of the Galaxy Note 7, he's thinking of getting that instead. Leo says that his favorite phone changes pretty regularly. The folks at XDA Developers Forum also point out that reviewers often don't use the phone long enough to discover some of the longer term issues with using them. In the past, these Samsung phones have become slow and wouldn't run as smoothly.

Why does my iPhone screen drop down when I tap the home button?

Doug from Long Island, NY

Episode 1317

Doug has iOS 9.5.3 installed, and when he taps on the home button once, the whole screen drops. What gives? Leo says that's a feature that allows you to use your phone one handed because the iPhone 6S is larger. It's harder to use one handed. So tap the screen home button twice and it drops to make it easier to reach.

Why doesn't my iPhone sync with my Mac?

Episode 1317

Jay from Chicago, IL
Apple iOS 10

Jay has backed up his iPhone and installed the iOS 10 Beta. He's having issues with iCloud sync with his iPad and Mac, along with the universal clipboard. Leo says that a beta version will always have some things that don't work. Leo suggests restarting everything to see if they sync back together. He also should make sure everything is updated to the latest version. Being on the same Wi-Fi network also helps.

What new mobile phone should I buy?

Episode 1317

Ron from Fallbrook, CA
Samsung Galaxy Note 7

Ron knows that the iPhone 7 is coming and he's ready to upgrade, but he needs more memory and hasn't been happy with how Apple handles images. Is there a better option out there? Leo says that since Ron still has the iPhone 4, the 6S Plus would be a huge improvement. Leo says in spite of that, Apple is still behind in design compared to Android, and he's worried about the new design which is believed to get rid of the headphone jack.

New Exploit Gives Governments the ability to hack into iPhone

Episode 1317

Remember the legal battle that Apple fought against the US Government to prevent unlocking of the iPhone's encryption? The US Gov't ended up going to a third party company who had created a hack to do it. Now that hack is being used to unlock and peer into the mobile phones of dissidents and other undesirable elements that the government wants to keep tabs on. Even reporters. Leo says that Apple has pushed out a fix to block it, and everyone should install iOS 9.5.3 to stop it. Otherwise, you're vulnerable.

Why is my iPhone battery life so bad?

Episode 1316

John from Riverside, CA
Apple iPhone 6s

After John updated his iPhone 5 to iOS 9.3, it's not doing anything. AT&T says that Apple has been having issues with the update and that he needed to contact Apple. So after 2 hours of backing up, reloading, etc. Apple determined it was a hardware issue and that he should buy a new phone. Leo says that one last thing he can do is take out the SIM card and then put it back in. Sometimes it can shake lose.

Should I jailbreak my iPhone?

Episode 1314

Michael from Detroit, MI
Apple iPhone 6s

Michael bought the iPhone 6s as his first iPhone and he finds it very difficult to do certain things that are much easier for Android users. Leo says that's true by and large, but Apple has a set way of doing things in the ecosystem. Recording audio and video calls is useful in Android, but the iPhone requires a third party service which he'll have to pay for. Should he jailbreak his phone for more options? Leo says no. Jailbreaking affects the performance of the iPhone and makes it difficult to update. Right now, he wouldn't be able to jailbreak anyway.

How can I add a word to the iPhone autocorrect dictionary?

Scott from Arlington, TX

Episode 1312

Scott is frustrated with the phone dictionaries because they have a limited vocabulary and it's not very easy in iOS to add a word. Leo agrees, but he can go into the keyboard settings and add the option in. Leo says that autocorrect will learn words over time. Autocorrect should offer suggestions, including the one of the left, which will be the word as he typed it. If he selects that, it will tell autocorrect to add that to the dictionary. Another option is to cancel out the autocorrect entirely.

Why doesn't Hey Siri work on my iPhone?

Episode 1312

Mike from Portland, ME
iOS 10

Mike took Leo's advice and is recording with his iPhone. He also uses Hey Siri for turning on Do Not Disturb mode. But now Siri requires him to unlock the phone to enable Do Not Disturb. Leo says that an update may have closed a bug that allowed it. He should be able to access it via the lock screen. Welcome to the world of Apple where they know better than we do and make changes that we'll just have to learn to live with. It may also be that Mike is using the beta of iOS 10. Features will often not work in a beta.