iPhone

Why is my credit card information popping up on the iPhone?

Jan from Washington

Episode 1464

Jan has an iPhone 6 and she's worried that someone is hacking into her digital wallet and getting her credit card. Leo says it's probably not the case. More likely, she inadvertently activated Apple Pay, which you can do if you select the home button twice. Pressing the home button a third time makes it go away. It's designed that way to make it easy to pay with Apple Pay quickly when the screen is locked.

Can I use more than one thumbprint on Touch ID? Leo says no. You can use your fingers on both hands. But if it does't open, it may need to be retrained.

Do I need to replace my iPhone SE?

Episode 1461

Kevin from Spokane, WA
Apple iPhone 5S

Kevin has an iPhone SE and it's not updating anymore, so he needs to buy a new smartphone. Leo says that there's a life cycle for mobile devices, and even though it works just fine, technology will pass it up, and it will seem slower than it used to be. Apple will support a phone for three years before it starts dropping them off the update cycle. The iPhone's battery also has limited charging cycles of about 500 full cycles, or 2-3 years. And as the phone gets older, Apple starts slowing the phone down to keep it from overtaxing the processor and overheating it.

Get More Out of Live Photos on iPhone

If you have an iPhone, you may already be familiar with the Live Photo feature that it has. When Live Photos are enabled, whenever you take a picture, the iPhone will also capture a few seconds before and after the shot is taken. This gives the photo some motion, almost like a very short video clip. But you may not know that it can actually go beyond just that basic functionality. After you take a photo of something that moves, go to edit the photo and swipe up. This will reveal a few different effects that you can apply.

Why doesn't Touch ID work on my repaired iPhone?

Episode 1455

Nam from Lake Forest, CA
Apple iPhone 6 Plus

Nam gave his daughter a used iPhone 6, but after fixing the charging port, the fingerprint reader doesn't work. Leo says that Apple has disabled it because it was fixed by a third party. It's really for their own protection. If he takes the phone into Apple and tells them what happened, they should be able to restore the function, but understand that they may not.

Should I buy an iMac Pro for my photography hobby?

Episode 1454

John from Savannah, GA
Apple iMac Pro

John is retired and photography is a serious hobby for him. Should he buy a new iMac Pro, and how much RAM should he get? Leo says that If John was a pro, then the iMac Pro would be a good idea. But the 2017 5K iMac is not only just as good, it can actually be faster using single core configurations. So why spend the extra money? He should go with the 2017 iMac and configure it to his budget. 32GB of RAM is plenty, but he should avoid the Fusion drive. They cause more problems than they are worth. He should get a spinning drive to plug into it for his data.

How can I transfer data from my old iPhone to my new iPhone?

Episode 1451

Evelyn from Lake View Terrace, CA
Apple iPhone 8 and 8 Plus

Evelyn just got a new iPhone and wants to transfer all her settings and data from her old iPhone 5. Leo says the first thing she'll want to do is backup the old one in iTunes. Make sure to select encryption, because it won't backup her passwords without it. Then she can plug in her iPhone 8 and iTunes will then ask if she wants to restore. She can just select that, and then it'll backup her passwords, download the latest apps, and any other data she wants. Here's a support page from Apple on how to do it.

How can I get notified audibly that I got a call?

Episode 1445

Lee from Big Bear, CA
Phone notification

Lee wants to know how he can be notified of a call on his iPhone 7. Leo says that if he looks at his phone icon, he'll see a red dot with the number of calls. Then he can tap it and see what calls he missed. What about an audio notification? Leo says that If This Then That may be able to give him what he needs. He should try the iPhone app, but Apple is pretty restrictive on opening up the iOS architecture. So that could be something it just won't let him do.

Is there an alternative to HTML based mail in the iPhone?

Episode 1444

Marco from Portugal
Apple iPhone X

Marco wants a better email client for his iPhone. He's not a fan of HTML based email. Leo says it's dangerous, but most mail clients including Apple Mail panders to users who want to see pretty pictures. But it's just not as secure. They do prevent loading of images unless you request them, but plain text will always be more secure.

How about a good antivirus for his iPhone? Leo says he doesn't have to worry about viruses in an iPhone or macOS. There haven't been any successful malware attempts on iOS.

Does Apple CarPlay support Google Play Music?

Episode 1443

Jonathan from New York, NY
Apple CarPlay

Jonathan wants to know if CarPlay will support Android and Google Play Music. Leo says that Google Play Music will be coming to CarPlay soon. Although it's unclear when it will get seeded down to older models. Siri probably won't interact with it or control it, though. This seems counter to the very idea of CarPlay to begin with — that it's a handsfree experience when driving.