Anthony is a professional photographer and he's trying to transfer his images and videos from his old iPhone to the new iPhone through his computer. And it's taking forever. Rich says what's likely happening is that it's converting files from the HEIC codec as it transfers. Go into your settings for Image capture and check "keep originals." That should speed things up. Especially with video.
Brian has an iPhone 7 and when he's listening to music by bluetooth, and he gets a text, the volume turns way down and stays there. What can he do to stop that? Rich says to do a restart or refresh. There could be an odd interaction between apps. Another thing to try is go into settings, general, reset. Then select Reset Network settings. That will reset your bluetooth. But you'll have to re-pair them.
Maryanne's iPhone 6 won't recharge and now it's dead. What can she do? Rich says that her iPhone battery could be depleted or faulty. The battery in the iPhone has a limited number of charges, and once it surpasses that, the battery will die. And being an iPhone 6, it could be that the battery needs replacing. But before doing that, she should try using a gentle burst of canned air into the lightning port. If it starts to charge, then she'll know there was just a little dirt or fluff blocking the connection. If it doesn't work, then it's time for a trip to the Apple Store.
Scott got an Anker backup battery and sometimes he gets a warning that the accessory may not be supported, and it stops charging the phone. It even does it with the Apple charging block. Rich says that Apple has a program called Apple MFI (made for iPhone). If his accessory is MFI, then the culprit could be a failing cable. It could also be that his phone's connector could have some lint in it preventing his cable from connecting completely. Rich suggests taking a toothpick and sweeping it out. A gentle burst of canned air is a good idea too, but he should be sure to be gentle.
Dale has an Apple and Outlook contact list. He'd like to merge them. How can he? Rich says that the iPhone doesn't do a good job where the contacts are located. But the Mac contact app does. So Rich says to sync all the contacts to his Mac. Add them in his contacts app, and then sync it. Then, Rich recommends using Google contacts as his main contact manager. He can add his Google account in there by clicking the plus sign.
This week Apple announced the iPhone Xs, Xs Max, and Xr. Rich says it sounds like a drink you buy at the gas station. Why Apple dropped the "Plus" moniker is beyond Rich, because Plus and Max are really the same thing, except the new iPhone Xs Max has an edge to edge screen, rather than any sort of bezel.
Bob wants to know if it's safe to upgrade to iOS 11. Leo says it is, and not only that, but iOS 12 will be released next week along with macOS Mojave. Leo adds that iOS 11 was a really bad update, and even though there's been several fixes and updates to improve it, there's still a lot of shortcomings with it.
App of the week - Slow Shutter Cam. It will allow you to create a longer exposure by merging several shorter exposures. Great in low light. Motion Blur. $1.99 iOS.
Jack bought the HDMI adapter for his iPhone to watch video on the TV and it doesn't work! What can he do? Leo says that he gets this complaint a lot and there may be an update in iOS that broke the connection. It could be copy protection. But you'd think that if Apple sells the item, they wouldn't break it with an update. Apple says to be sure the TV is set to the right HDMI selection. It should work automatically.
Larry wants to use his camera with Be My Eyes on his iPhone, an app for the vision impaired. Leo says the first thing he'll need is a camera that can connect over Wi-Fi. Then he would need an app to allow him to remotely control it from the iPhone. Leo says that iOS sandboxes each app for security purposes, so one app can't compromise others, so he likely won't be able to use a separate camera with that particular app.