Robert would like a simple, easy to use tablet. Leo says that the iPad is the best option for ease of use, but it's not cheap. He'll need access to the internet to get email, download apps, etc. So Robert should get the LTE version, which costs about $129 more, plus a monthly rate for the data plan.
Walter wants to downgrade to iOS 7 but Apple says he can't. Leo says that's right. There's no going back. There used to be a loophole to restore to iOS 7, but it won't work because Apple stopped signing iOS 7 and he won't be able to activate it. Leo does recommend talking to a Genius at the Apple Store. They may know some "secret sauce." Otherwise his only option may be to jailbreak it.
Charles' iPad is locked. He's tried the hard restart, but it stops at the black screen with the white Apple logo. Leo thinks that it's just not charged enough. He recommends charging it for a few hours with an iPad charger. Absent that, then the only choice is to take it to the Apple Store. If the iPad was locked out because of a password issue, he may be stuck.
Jackson is having trouble uploading his documents onto his school network via his iPhone and iPad. It will only let him upload photos. Leo says that's by design. On iPhone and iPad, he can only access files from the program that created them. So it won't let him upload anything from anywhere, only in the app he's using. This helps keep iOS secure.
Joe recently bought an iPhone and iPad, but there are programs at work that Apple doesn't support. So he's using his old HP laptop for those. Now he's having issues syncing calendars and contacts, and Apple hasn't been much help because they don't support Microsoft.
Nancy has an iPad 2 and now she's running out of room. She's downloaded all of her pictures, but she's worried about Apple deleting her iCloud backup if she hasn't backed up within 180 days. Leo says it's easy to just turn on iCloud backup on the iPad in the settings and it'll do it automatically. But if she has run out of space, then Leo advises to either go in to the settings and delete the iCloud backup, or pay $0.99 for 20GB. Then she won't get that warning.
Terry found an iPad in the street and has been trying to find the owner for a month. She wants to know how she can unlock it so she can find the owner. Leo says that after a month of searching, she's really done enough. There really isn't a way to unlock it once the owner has set it. There's probably stuff they wouldn't want her to see.
Leo got the new iPad Air 2 (in opulent Gold, nonetheless) and he says while it's nice and has some new features, you don't really need it. Save your money. Tablets are so mature these days that there really isn't a benefit from cashing in your old one and getting the new one. The only real benefit is that the SIM can be used for almost any carrier, so you can switch carriers on the fly. Other than that, there's no real need to buy a new one.
Roger bought a new iPad and he's heard that Apple is going to announce an iPad Pro with a larger screen. Leo says nobody really knows because it's a rumor, but the rumors have been pretty accurate of late. If Apple does come out with it, should he buy Apple Care? Leo says only if he's prone to breaking things and he wants to get Apple Care Plus, which will offer replacements of broken devices. Regular Apple care will not. But if he's only going to use it at home, he probably doesn't need Apple Care.