iPad

Is my iPad wearing out?

Episode 1380

Michele from Sierra Madre, CA
Apple iPad

Michele is having issues with her iPad 2. The Wi-Fi is dropping out and her apps disappear and reappear. Is it wearing out? Leo says that what Michele is dealing with is a "Springboard crash." It may be corrupted. She should try to backup her iPad, which she should do regularly using iTunes. Once she's got it backed up, she should do a complete factory reset. It may even need to have a DFU reset.

What iPad Pro should I buy?

Episode 1373

Gene from Louis, DE
Apple iPad Pro

Gene has a refurbished iPad and it's getting slower, so he's thinking about going back and getting the iPad Pro. Should he get the 9.7 or larger? Leo says he should wait. The new iPads are going to be announced in about 3 weeks. We expect three new iPads with a new Pro-grade iPad Mini. There will also be a 9.7" that has a bigger screen with a smaller bezel.

Troubleshoot iOS Device Problems with These Steps

If you are having odd problems with your iOS device, there are some basic steps you can take first that might resolve the issue. First is to simply reboot the iPhone by holding down the power button and then "slide to power off." Then hold the power button again until it starts up with the Apple logo.

Next you can try a hard reset. You can do this by holding down the on/off button and the home button until the Apple logo appears.

How can I sync Outlook to my iPad and iPhone?

Episode 1309

Brian from Long Beach, CA
Microsoft Outlook for iOS

Brian is having trouble syncing to Outlook on his laptop, iPhone, and iPad. Leo suggests going into iOS settings and removing the Outlook sync account. He could also install the Outlook app.

It could also be an issue with his Exchange server at work, especially if other coworkers are having issues. He should use Microsoft's app on the laptop. Then remove the Exchange server from iOS devices and reinstall it. It's likely a network issue with work. Brian should talk to his IT guys, as they may have to configure it.

How can i control my iPad Pro remotely?

Episode 1300

Paul from Pittsburgh, PA
Satechi Bluetooth Smart Pointer Mobile Presenter and Remote Control

Paul uses the iPad Pro for presentations and wants to have a remote to control his Powerpoint presentation. Leo says that if he has an iPhone or Apple Watch, he can use it to sync to the iPad remotely.

Another option is a Bluetooth clicker that supports Powerpoint. He could also just make the move to Keynote. Doctor Mom uses a Satechi Bluetooth Smart Pointer Mobile Presenter and Remote Control.

How can I use a found iPad?

Episode 1295

Jonathan from Durango, CO
Apple iPad Pro

Jonathan knows someone who lost an iPad in the snow and found it months later. It actually turned on! Leo says Jonathan is incredibly lucky. Leo says to make sure it's fully dried out before turning it on again. He should stick it in a bowl of rice and let it sit for a week. This will draw out all the moisture. There may also be corrosion.