iOS

Will there be an easter egg for the eclipse on the iPhone?

Episode 1415

Bob from Fairfield, CA
Apple iPhone 7

Bob wonders if the iPhone will have an eclipse easter egg. He had an Apple Newton during the last eclipse and the Newton had a little animation for it. Leo remembers that in the Newton, but he's guessing that Apple hasn't done that in the iPhone. It would be fun if it did. There are some easter eggs in iOS, though, which can be found here.

Should I switch from Android to iPhone?

Episode 1414

Donna from West Lake Village, CA
Apple iPhone 7

Donna is looking to get a new mobile phone and she likes the Samsung Galaxy S8. But everyone else in her family wants her to get an iPhone instead. What should she do? Leo says that the advantage of getting an iPhone is that everyone can text her, and if she gets group messages, mixing Android and iOS can be problematic. Quality wise, they are the same. So if she goes with iPhone, she'll like it just fine.

Why can't I back up my iPad?

Episode 1398

Mike from San Diego, CA
Apple iPad

Mike says he can backup his iPad Air 2 to iTunes, but he can't get it to restore to a new iPad. It won't sync at all. Apple says that the backup is corrupt. Leo says if there's something wrong with the iPad's OS as it's installed, that may be true. Leo recommends backing up and wiping the old iPad. Then he should try and restore to that one. If that doesn't work, then Apple's theory is correct.

He could try making a local backup to his computer. He could also do a factory reset and let it load the OS all over again.

Should I update my iPhone?

Episode 1395

Barry from San Diego, CA
iPhone

Barry wants to know if he has to update his iPhone's OS. He's worried the update could brick his phone. Leo says that's always possible with updates, but the benefit of having the latest OS outweighs the slight risk that it could hurt the phone. He should always update because there are security patches and critical updates that are a must. Sometimes there's a bad update, but it's really rare, especially in the iPhone. There's new features in iOS 10 that make the phone run smoother as well.

Is my iPad wearing out?

Episode 1380

Michele from Sierra Madre, CA
Apple iPad

Michele is having issues with her iPad 2. The Wi-Fi is dropping out and her apps disappear and reappear. Is it wearing out? Leo says that what Michele is dealing with is a "Springboard crash." It may be corrupted. She should try to backup her iPad, which she should do regularly using iTunes. Once she's got it backed up, she should do a complete factory reset. It may even need to have a DFU reset.

Troubleshoot iOS Device Problems with These Steps

If you are having odd problems with your iOS device, there are some basic steps you can take first that might resolve the issue. First is to simply reboot the iPhone by holding down the power button and then "slide to power off." Then hold the power button again until it starts up with the Apple logo.

Next you can try a hard reset. You can do this by holding down the on/off button and the home button until the Apple logo appears.