Do I really need to wipe my iPhone to make it work better?

Episode 1239

Seven from Yorba Linda, CA
Apple iPhone 6s and 6s Plus

Seven has been having issues with his iPhone and the Apple store says there's a bad app causing the problem, and he should wipe it. When he restores from iCloud, however, that app will come back. Leo says that the Apple Genius isn't being much of one this time. Apple vets all the apps, so it's unlikely the app is the culprit.

If Seven wants to make sure his messages get backed up, eCamm has a third party program called PhoneView that will do that.

How many songs do I have in Apple Music?

Episode 1234

Chris from Florida
Apple Music

Chris can't find out how many songs he has in Apple's new Music app. Leo says to try sorting by songs. But it could be that Apple has dropped their obsession with the number of songs available. Leo says to go into the Settings -> General -> Usage settings and he should see how many songs he has. It should be app specific and Apple has been moving stuff like this to settings now.

Should I switch from Android to iPhone?

Episode 1231

Dave from LaMesa, CA
Apple iPhone 6s

Dave is debating making the switch to the iPhone so he can be in line with his daughter. Will he have any issues moving from Android to iOS? Leo says that there will be a learning curve and he'll have to reinvest in several apps. But there is more in common between the two than what separates them. Leo does like the Samsung Galaxy S6. Google Now is great, and it is better than Siri. iPhone apps, though, are better designed and the security is far better in iOS. So, in general, it's far more secure and Apple can force updates.

Can Android read selected text?

Carlos from Brea

Episode 1227

Carlos has made the switch from iOS to Android and wants to be able to select a paragraph of text and then have Android read it. Leo says that iOS has great accessibility features and he doesn't think that Android can do that. But the new iPhones would enable him to select text and then use 3D Touch to bring up a cursor so he could highlight easier. Google's text to voice engine is very good though, but it only reads files. He should check the accessibility settings.

How can I get email back on my iPhone 4s after an update?

John from Los Angeles, CA

Episode 1204

John upgraded his iPhone 4S to iOS 8.4 and now his email won't work. Leo says that the iPhone 4S is pretty long in the tooth these days, but since Apple is still offering it, they have to support it. This is why it's wise to be slow in upgrading older devices. But it should work since it installed.

Leo recommends backing up to iTunes completely, and then reset it. Others in the chatroom say they've had no issues with the iOS 8.4 update. So wiping the phone and starting over is a good way to fix the issues. Once John does that, he can restore his backup.

How can I change my iPhone's keyboard to alphabetic type?

Episode 1196

Guy from Ventura, CA

Guy wants to change his keyboard to an ABCDEF type keyboard. Leo says that's not a good idea because QWERTY is the standard everywhere. But Leo can see why it would be beneficial from an accessibility point of view.

There is a site called AppleVis which talks about an ABCDEF keyboard for iOS devices and Apple just opened up iOS8 for third party keyboards. So it's only a matter of time before someone writes one.

How can I output the video from my iOS device to my car?

Episode 1188

Frank from Richboro, PA
HDMI to Composite Converter

Frank wants to output the video from his new iOS device to his car. His car video system requires a composite connection. He says there used to be an adapter that would work with the 30-pin connectors on older iOS devices, but he hasn't found anything that works with Apple's new Lightning connector. Leo says he may have to use two adapters to go from Lightning to HDMI, and then buy a $10 dongle that will convert HDMI to composite.