Internet

What's the best router to handle 1GB of bandwidth?

Episode 1372

Matthew from Grinnell, IA
Asus AC5300

Matthew's cable provider has introduced a 1GB down, 50MB up package for $139. Leo says that's a bit expensive, but it's pretty nice. What router will support that kind of speed? Leo says his stream is only going to be as fast as his slowest hardware connection. Asus's AC 5300 is a higher end router which will likely handle it no problem. It would be more expensive, but Matthew may want to consider building his own using the PFSense firewall.

How can I use my computer and a VOiP phone at the same time?

Episode 1371

Gloria from North Hollywood, CA
Ooma Telo

Gloria wants to cut her phone service and use Ooma. Is that a good idea? Leo says that with one computer plugged into the internet, she can, but she'll also need a router so she can give access to others. A simple wireless router from Asus or DLink would work well. She should go for the dual band or tri band router. The WireCutter suggests the TP-Link Archer C7 (v2). She can find out more about it at thewirecutter.com.

Why are my downloads so slow?

Episode 1354

Scott from Orange County, CA
Speed gauge

Scott is having issues with his downloads being inconsistent and slow. Leo says that ISPs usually use the phrase "up to" in their claims, and that's usually with the ideal conditions. Leo says that uploading can also slow down his internet access. How does uploading slow him down? Leo says that servers require acknowledgement that his traffic is coming through, so if he's downloading while his data is being backed up, it has to wait for its turn to upload that acknowledgement. This is why Carbonite uses very little upload bandwidth and why it takes so long to back up with it.

How can I get internet on my RV?

Episode 1346

Ron from South Dakota
KarmaGo

Ron has an RV and wants to know how to get satellite internet for it. Leo says he can get a disk that fits on his RV, but it's not the greatest and he'll always have to reposition it. Leo says that 4G/LTE is a better option. Every carriers sell MiFi cards that will enable him to connect up to 5 devices to it and have access to the internet.

Another option is the KarmaGo. It's pay as you go and Leo uses it when he travels. It's about $10 a GB. Ron should also check with his carrier.

Can I use FreedomPop with my alarm?

Mark from Bakersfield, CA

Episode 1344

Mark hears that FreedomPop is a free service for under 500MB. He's thinking of using it with his home alarm system, but it's ethernet hardwired and he's not sure it will work. Any ideas? Leo says a Wi-Fi Ethernet dongle is a cheap and easy way to do it. Leo says to also look at the fine print, as he seems to remember that FreedomPop doesn't work with burglar alarms from legal reasons. Another option is a CDMA cellular radio interface.

Why is my internet access not as fast as they advertise?

Steve from Harbour City, CA

Episode 1333

Steve wants to know if the rated speed the ISP says he's getting is legit. Leo says it's ideal and it's subject to a lot of factors. Broadband often has shared bandwidth, so if everyone is watching Netflix, it's going to slow down. It's also dependent on wireless congestion. Wired is always faster. It can depend on the quality of wiring, the age of the router, and more. It's very complicated. It can even be his computer that's slowing his internet speed down, and one will be faster than another.

How can I find the best cable, internet, and phone service?

Ricky from Chatsworth, CA

Episode 1329

Ricky thinks his Triple Play package is just too expensive. What is the best provider for internet, cable, and telephone? Leo says that the only real advantage of a Triple Play package is that he'd get one bill. For a phone service, he prefers real phone service because in the event of a disaster, the plain old telephone service will continue to operate. Leo advises going to DSLReports.com because they will give him the best ratings on what is the best coverage and reliability. Leo also recommends talking to neighbors.

How can I stop someone from using Facebook to spam?

Rose from Los Angeles, CA

Episode 1314

Rose says her Facebook has been hacked. She keeps changing it, but she's still having issues with her Facebook account posting things and tagging everyone she knows. Leo says that in the past, Facebook has had security issues with accounts being hacked, but as far as he knows, they've fixed all the exploits. So here's a few things Rose can try:

Why can't I connect to the internet with my new router?

Terri from Diamond Bar, CA

Episode 1309

Terri bought a new NetGear router but she still can't connect to the internet. Her ISP, Frontier, says that she needs a firmware update. Is this true? Leo says it may be. Terri is using DSLExtreme and Frontier together and it may be that there's an older version of the firmware that's causing the hiccup. Updating the firmware is easy to do. She should go to Netgear.com and download it. Follow the instructions, log into the router, and then run the firmware update utility.