Calvin is frustrated that he can't back up his email on Outlook.com. He wants to be able to have his mail online and on his computer. Leo says that Microsoft wants users to use the new Microsoft accounts. He can set up his Outlook.com account using the IMAP server, which is in configuration settings. He won't want to select PoP mail, though.
Pam's internet and email is with Cox, but Cox only keeps mail on the server for more than a month and it keeps disappearing. Leo recommends going with Gmail instead. They don't have a time limit and she can have it grab her email from her existing account. It makes it a much better option. Also, Cox is using IMAP for email, and that's why they're taking the email off. She could set her email for POP and it will download all the email to her computer. FastMail is another option.
Jason wants to know how he should set up his mother's email account. Leo suggest using IMAP, which will download the email but also keep it on their servers. If the ISP doesn't do it, then he can set up a GMail account and have that go get the email and store it there. She can continue to use her old email address while at the same time having a more secure storage of all email.
Mike keeps getting a notification of a new email even though he's already read it. Leo says that there's a setting in his mail that will delete email after he downloads it to his phone. That's a POP feature. IMAP should be able to keep the mail on the server and register it as having been read. If it's not doing that, Mike should check his settings. He could also talk to his IMAP provider. They may have an issue. It could be an indexing problem. He should consult this page at godaddy.com for more.
Pete wants to get his email downloaded off of Yahoo since he heard they're selling off their email. There are backup strategies, including a "backup my email" option from Yahoo. Thunderbird is a good email program to download, and he can get his email downloaded that way as well. He'll just need to turn on POP email. When he uses POP mail, it will download the email from the server and store it locally.
Mike uses Thunderbird with POP3 and wonders if he should use IMAP. He doesn't know anything about it, though. Leo says that Thunderbird is the best email client out there and Leo uses IMAP with it. POP (post office protocol) will download his email and then remove it from the servers. IMAP, by contrast, will allow him to see the email and keep copies of it on the server. This is beneficial because people use more than one computer and mobile phone.
Pauline is concerned that with Verizon buying AOL, her Yahoo Mail will go away. How can she back it up? Leo says that using POP3 mail is essentially backing up her email to her hard drive because it downloads the email directly to her computer. So it's already backed up.
Bob wants to switch from POP3 to IMAP. What will happen to his email when he does? Leo says that for complete safety, it would be a good idea to create a new email account for it. But chances are, just changing to the new settings won't do anything to it. Leo also says that Outlook supports archiving and he can archive it folder by folder with separate PST files for each folder. Then he can turn on IMAP with no risk. That's the wise thing to do. Always backup before making a major change.
Julia is having problems with Windows Live Mail, which is rejecting her Gmail. Leo says that Julia needs to check her settings to make sure the server settings are properly configured. Make sure that IMAP is enabled in GMail's settings. She could also use POP, but Leo says that IMAP is better. GMail will also give her step by step instructions to set it up as well. Leo recommends turning on two factor authentication. There may be an app specific password she'll need once she turns that on, though.
Pat has four macs in various locations and wants to know if they will all be synced with iCloud like DropBox does. Leo says yes and no. It will sync, but not via a folder. The key is all the same Macs running the same shared Apple ID. Can she go work on different macs simultaneously? Leo says that could be problematic. To do team operations, a good third party app is GitHub.