iCloud

What's taking up the storage space on my iPad?

Episode 1353

Doug from Hollywood, CA
Apple iPad Pro

Doug is confused how iTunes works with backups. What is the "other" section of his iPad? Leo says that "other" in his iPad is cache files and other stuff that can't be deleted unless he does a restore. The trouble is that a lot of stuff gets saved there and it can build up over time. Leo recommends backing up his device, then erasing it and restoring it. It will then remove all those temp files. This is really the only way to do it.

Back Up Your Photos to the Cloud

Your photos are likely the most valuable and irreplaceable things on your smartphone. This is why it's essential to have a solid backup in case something goes wrong, or you lose your phone. You can always just connect the phone to your computer and drag the files over, but this requires that you remember to do it frequently. It's even better if it happens automatically, and fortunately there are several places you can backup to in the cloud:

Why isn't my iPad syncing to my PC?

Episode 1328

Lori from Napa Valley, CA
Apple iPad Air 2

Lori is having a problem with her iPad 2. She syncs it over Wi-Fi, but lately when she tries to plug it in to her PC, it won't let her sync. It just requests to restore to a backup. Jason says that the PC is looking at the iPad as if it's a new one and can't identify it. Updating iTunes on the PC and iOS on the iPad could help. The iPad 2 doesn't support iOS 10, though. She may be at the end of the line there. If it offers to set it up as a new iPad, that may be OK, as it pulls the data off the iPad and syncs it. That can be scary, so Lori should have iCloud backup enabled.

Can I get iCloud to download faster?

Dennis from Woodland Hills, CA

Episode 1324

Dennis backs up to iCloud with his mobile phone but when he wants to get his file back from the cloud, it takes forever. Leo says he has to realize that videos are huge, and take up a lot of bandwidth. Especially in HD. He shouldn't just rely on iCloud, though. Google Photos is free and it will automatically backup his images and videos in the cloud, and it's unlimited.

How can I recover a deleted text message from my iPhone?

Brandon from Redlands, CA

Episode 1300

Brandon needs to recover text messages that he deleted from his iPhone 5S. Leo says that if he's deleted a text, there really isn't a way to recover it. However, his carrier will almost certainly have a copy of the message, if it used SMS (the green bubble), so he could try and ask them. He could also look in the Messages (iMessage is the blue bubble) app on his desktop. If he has text messages still on his phone and he wants to get them off, then eCamm has a utility to download them. Another option is the iCloud backup.

How can I stop iCloud from putting all my photos back on my phone?

Episode 1281

Darlene from Seattle, WA
Apple Photos

Darlene has over 6,000 images on her phone. She's been backing them up to Google Photos, and when she signed up for iCloud Photos, it put all 6,000 images back on her phone! Leo says she can turn off the iCloud photo library, but at least leave the Photo Stream turned on. That will erase all of them from her phone. Amazon Prime is another good option for storing photos, as is Yahoo's Flickr, which offers 1TB of free storage.

How can I restore a deleted note on my iPhone?

Episode 1276

Brooke from California
Apple iPhone 6s

Brooke wants to know how she can restore a note that she accidentally deleted from her iPhone. She tried to restore it from her backup, but that deleted everything. Leo says the first thing is to turn off the phone so it doesn't backup. Hopefully it was backed up to iCloud, as it does normally. Chances are, however, that it's probably too late if she's restored from an old backup already. But if backup to iCloud was enabled, that's really her only hope.