iCloud

How can I use more than one remote with my Apple TV?

Episode 1447

Tim from Ohio
Apple TV

Tim's wife has an iPhone that doesn't see the Apple TV through the remote app, but his iPhone does. Leo says he can have multiple remotes in the devices section, but he may have to have home sharing to use it. He's worried that if he uses that, purchases will be a problem. Leo says it used to be easier than that. But with home sharing, Apple seems to have linked it. Home sharing, though, really shouldn't be an issue. Tim should check out this iMore article on it.

How can I recover my iCloud password without my old phone?

Episode 1447

Gene from Manhattan, MT
Apple iPad

Gene has an old iPad 1 and 2, but he's forgotten his iCloud password to it so he can't get the old data off it. Leo says that Apple has a system called iForgot to reset passwords, but Gene no longer has the phone number it's identified with. Leo says if he calls Apple and explains that he no longer has that phone and number, Apple can still identify him manually. Once they've verified that Gene is Gene, they can reset the iCloud password.

How does 2 factor work if you're using Find My iPhone?

Episode 1434

Tom from Florida
Find My iPhone

Tom wants to know how Apple's 2 Factor Authentication works with Find My Phone. When he logs into iCloud to look for his phone, it'll send his 2 Factor Authenticator to his phone. But how can he find his phone that way? Leo says that Apple does 2 Factor different from everyone else. If he has another Apple device like an iMac or iPad, then he could do it. It'll send the code to all of his Apple devices. Not just the iPhone. He can also use trusted phone numbers and enroll a landline or his wife's phone that they will call and give him the number audibly.

Why am I getting my wife's phone calls?

Episode 1417

John from Fallbrook, CA
iOS Family Sharing

John and his wife share an iCloud account and whenever his wife makes a phone call, it appears on his phone and vice versa. Why is that? Leo says it's because they're sharing the same Apple ID. They will also be getting the same text messages as well. Leo recommends having separate iCloud accounts and Apple IDs. Then share the contacts, calendar and other data with a shared Google account. That way it won't impact their phone calls, text messages, etc. All they'll need to do is add that account in their phone's mail, contacts, and calendar settings.

How do I use two factor authentication on iCloud?

Episode 1390

Eric from New Jersey
iCloud

Eric has heard that iCloud is going to require two factor authentication for third party apps. Is that true? Leo says it is, and it's a good idea. The problem is that not all apps have a two factor authentication scheme, so Apple has a work around by requiring an app specific password as well. Starting June 15th, if he doesn't have two factor enabled, he'll be forced to do it. From there, he'll have to re-login with a second unique one time password.

Did malware break my laptop?

Episode 1383

Janet from Santa Monica, CA
Apple MacBook Air

Janet has a 2014 MacBook Air and she's got malware. Leo says it's very rare to get malware on the mac, so it's unlikely. Janet is getting redirected to other sites. That's a browser hijack, not a virus. It's malware, but it's browser level malware. The laptop has also died as a result. Leo says that hardware can die, especially a laptop that's being carried around. A MacBook Air may be more prone because it's so thin. It could also just be a bad logic board or diode on it. It's not related to the malware/browser hijack issue, though. It doesn't work that way.

Can I get my data off my broken iPhone?

Episode 1377

Lisa from Bellflower, CA
Broken iPhone

Lisa's phone is dead and she wants to know if she can get the data off of it and transfer it to her new phone. Leo says if the phone is bricked, then unfortunately that data is unreachable. But her phone is probably backed up to the cloud by default, or her computer. So she should look into her iCloud account or on her computer to see if that data is there. Chances are, a lot of that data will automatically sync to the new phone once she logs into her iCloud account. This is why cloud backup is so important.

Should I wait to buy a new iMac?

Episode 1375

Todd from Topeka, KS
Apple iMac

Tom wants to know if he should wait to buy a new iMac. Leo says that it may be a good idea. We're expecting new iMacs any time now, and there is an Apple Event coming in about a month. It'll likely have new processors, an updated screen, and USB-C and Thunderbolt connections. But performance wise, it really won't be much faster, if at all. So if he bought now, he won't be missing out that much.

What's to stop the Turkish iCloud hackers from getting my new password?

Episode 1374

Mike from San Diego, CA
Apple iCloud

Mike is worried about the Turkish Crime Family's iCloud hack. If he changes his password, couldn't they just hack it again to get them? Leo says that Apple has said it hasn't been hacked, and even if it had been, the hackers would have to "rehack" the system to get them. If Mike has turned on two factor authentication, they can't use his password anyway.

It's annoying to use two-factor, but it's the best last line of defense to prevent his account from being compromised. Also, he can use his TouchID on a new MacBook Pro and his iOS devices to insure verification.