Janet has a 2014 MacBook Air and she's got malware. Leo says it's very rare to get malware on the mac, so it's unlikely. Janet is getting redirected to other sites. That's a browser hijack, not a virus. It's malware, but it's browser level malware. The laptop has also died as a result. Leo says that hardware can die, especially a laptop that's being carried around. A MacBook Air may be more prone because it's so thin. It could also just be a bad logic board or diode on it. It's not related to the malware/browser hijack issue, though. It doesn't work that way.
Lisa's phone is dead and she wants to know if she can get the data off of it and transfer it to her new phone. Leo says if the phone is bricked, then unfortunately that data is unreachable. But her phone is probably backed up to the cloud by default, or her computer. So she should look into her iCloud account or on her computer to see if that data is there. Chances are, a lot of that data will automatically sync to the new phone once she logs into her iCloud account. This is why cloud backup is so important.
Tom wants to know if he should wait to buy a new iMac. Leo says that it may be a good idea. We're expecting new iMacs any time now, and there is an Apple Event coming in about a month. It'll likely have new processors, an updated screen, and USB-C and Thunderbolt connections. But performance wise, it really won't be much faster, if at all. So if he bought now, he won't be missing out that much.
Mike is worried about the Turkish Crime Family's iCloud hack. If he changes his password, couldn't they just hack it again to get them? Leo says that Apple has said it hasn't been hacked, and even if it had been, the hackers would have to "rehack" the system to get them. If Mike has turned on two factor authentication, they can't use his password anyway.
It's annoying to use two-factor, but it's the best last line of defense to prevent his account from being compromised. Also, he can use his TouchID on a new MacBook Pro and his iOS devices to insure verification.
The Turkish Crime Family is threatening to release hundreds of millions of iCloud account names and passwords if Apple doesn't pay them a ransom of millions of dollars. To prove it, they gave ZDNet 54 samples to confirm it. Apple, however, says they have never been hacked. But Leo says it's important for iCloud users to change their passwords just in case. While you're at it, if you haven't turned on two factor authentication, it would be a good idea to do that as well.
When Apple released macOS 10.12 Sierra, it changed the way it handles your data. Instead of keeping the "Documents" and "Desktop" folders on the Mac locally, it added those locations into iCloud. Since Apple only gives you 5GB of cloud storage for free, you would need to buy more storage to storage more files unless you turn that feature off.
Doug recently updated to macOS 10.12.3 and now he's getting a lot of beach balling. Leo says that Apple made a change to macOS that turns the Documents folder into an iCloud folder, and Apple never warned anyone about it. Fortunately, he can turn it off in the System Preferences. That's probably where the problem lies. What Apple has discovered is that they make almost as much from services like iCloud as they do from selling iPhones. So they're more likely driving him towards putting all of his data in the cloud so he'll have to buy more space.
Doug is confused how iTunes works with backups. What is the "other" section of his iPad? Leo says that "other" in his iPad is cache files and other stuff that can't be deleted unless he does a restore. The trouble is that a lot of stuff gets saved there and it can build up over time. Leo recommends backing up his device, then erasing it and restoring it. It will then remove all those temp files. This is really the only way to do it.
Your photos are likely the most valuable and irreplaceable things on your smartphone. This is why it's essential to have a solid backup in case something goes wrong, or you lose your phone. You can always just connect the phone to your computer and drag the files over, but this requires that you remember to do it frequently. It's even better if it happens automatically, and fortunately there are several places you can backup to in the cloud:
Tim doesn't want to use iCloud for backing up his images because he uses Android, while his wife uses the iPhone. Leo says that he can buy 200GB for about $3 a month. Not a bad price. But there are plenty of other choices out there. Google Photos is an amazing solution for both Android and iPhone.