HP

Why can't I update my Linux computer?

Episode 1487

Tom from Hawaii
https://en.wikipedia.org/wiki/File:Ubuntu-icon-pd2_vector.svg

Tom uses Ubuntu, and lately, he's ran into issues updating his HP computer. Leo says that Linux only works on a computer that has drivers that are written for it. When people update, they may run into issues where their drivers have been "broken." It's often a video driver issue. Starting over and trying again will cause Linux to choose the right driver and continue. But if not, then it's a driver or hardware compatibility issue.

Why does my printer reject a refilled cartridge?

Episode 1483

Felicia from San Diego, CA
Counterfeit Cartridge Detected

Felicia had her HP printer ink cartridges refilled, and now her printer won't accept the cartridge. It just says it's incompatible or counterfeit. What can she do? Rich says that printers are cheap because they can make up the cost on ink. Rich also thinks, however, that the contacts on the cartridges may just be dirty. So she should clean them with some distilled water and a coffee filter. Nothing that has threads to it. She should give it a good wiping down and try again. It should be able to see it then.

Should I buy a laptop or an all-in-one?

Episode 1443

Randy from Big Bear Lake, CA
HP Envy All in One

Randy is looking to get a laptop. Is Cyber Monday a good time to buy? Leo says that there will likely be some great deals. Leo prefers business grade laptops like the Lenovo ThinkPad. They're very robust. There are great support plans available too, including a one day turn around fix or replace option. Dell's Precision line is also worth taking a look at.

Why can't I use a third party charger with my HP laptop?

Episode 1409

David from Orange Park, FL
HP Spectre x2

David bought a new HP convertible laptop, and HP has made it so he can't use third party charging systems through the USB C port. Leo says that's anticompetitive, and HP is one of the few companies that does it. It just makes people angry that they are locked into using proprietary accessories with a standard open source port.

Leo suspects that maybe it's just an issue of needing more wattage since he can charge with it while the computer is turned off.

What's a good laptop for college?

Episode 1402

Paul from Los Angeles, CA
Dell XPS 15

Paul is going to college to study mechanical engineering and he needs a good laptop that can handle the work load. Leo says ideally, he'll get more bang for his buck with a PC. He'll also get more choices. Also, it's always best to check with the college or university for what they prefer. They may require more powerful hardware and specific software. He'll also want an SSD because it'll boot up faster.

What computer should I buy?

Episode 1375

Harry from Brea, CA
HP Envy with 27" screen

Harry is looking to upgrade from his 7 year old computer and is thinking of an all-in-one, perhaps from Dell or HP. He wants one with a big monitor. Leo says it depends on his budget, but under $900 would be good. Could he get an iMac for that? Leo says no, $1,299 is the floor. Anything under that is likely an old model. How about Lenovo? Leo says all three of them make excellent machines. Leo has been thrilled with HP since they spun off the computer division.