Martinio can't see his external hard drive on his computer when he boots up. What software can he use to fix it? Leo says first he'll have to be able to see the drive to fix it. If he can't see it, then there's a hardware issue. It's a very expensive proposition to get the data off. DriveSavers will be able to do it, but it's very expensive.
Jennifer gets a boot error when she turns on her computer. Leo says that it's likely that her hard drive has died. Leo says the good news is that hard drives are cheap to replace and really easy to install. Also, since Jennifer had upgraded to Windows 10, all she needs to do is download and install Windows 10 with the media creation tool and a thumb drive. A solid state drive would speed things up too. She should make sure to get one with the same kind of connector. It could be SATA or IDE, so she should bring the bad hard drive with her. This is why backing up is such a blessing.
Vickie's daughter had a computer and the hard drive died a month after the warranty expired. What can she do? Leo says to write Michael Dell and ask for him to address it. Leo says that the hard drive for it is under $100 and it could be replaced depending on its design. She should find out what it would cost to have them install it.
The chatroom says that the Geek Squad at Best Buy will charge $50 to install it. She doesn't have the Windows 10 disc, though. Leo says she can download it from Microsoft since that computer has already been authorized to use Windows 10.
Joanne has a Windows machine and she's getting a message that her hard drive is getting full. Leo says that in Windows, she could see what's taking up space on her computer with the disk clean up utility. She can run disk clean up in Windows and it will wipe out temporary and downloaded files, clear caches, etc. There's also WinDirStat. Leo likes that because it sorts it with color so he can see it at a glance. Then he can choose what to remove.
Jay wants to use his iPhone as a camera and connect it to a hard drive to record for over a half hour. Leo says that some Android phones could do this with USB to Go, but not with the iPhone. Apple doesn't want users to do that. There's also the case that some processors get too hot over time and as such, will stop recording after awhile. That may also be an arbitrary limitation due to taxation as DSLRs are taxed differently from camcorders.
Daniel's PC says "boot device not found" when he turns it on. He checked all the cables and pulled the battery. That only worked once, though. Leo says that the battery is likely starting to fail and if that happens, it won't save the settings in the computer. Daniel should check the BIOS for the Enhanced System Configuration Data (ESCD) and reset it to default. Once that's done, reboot. After that, he may need to reinstall Windows.
Mark just bought a Dell Inspiron laptop and the hard drive failed almost immediately. Leo says to take it back. Dell will replace it. There's always a certain percentage of hard drives that will simply fail, some right away. As time goes on, they will fail at about 4% a year. So the test isn't whether the hard drive will work out of the box, it's whether Dell will replace it right away, and they will.
What about Mark's data? If it's dead, he can't access the data, and odds are, they'll just destroy it anyway.
Mary added a second hard drive and it won't spin up. Leo says it's likely that her power supply isn't rated to drive two spinning hard drives. She could replace the power supply first, or try an SSD, as they take up less power. If those two don't solve the issue, then she's looking at a motherboard issue, but that's unlikely.
Mark says that iTunes' user interface is horrible, and with iTunes 11, he can't get rid of a podcast. When he deletes it, iTunes reloads it! Leo says that other people report that it's deleting their music! So it's very manic. Mark says that iTunes won't load the playlists onto an iPad Nano because it deletes the media in the playlist. Leo says that is a known bug and it baffles Leo as to why Apple hasn't fixed that bug.