Bonnie bought a new computer and when she plugged in her external hard drive, it said it was empty. Leo says that if she still has the old system, she should plug the hard drive back in and see if the files are there. If not, then something went wrong and she didn't back up her data as she thought. That's why it's always a good idea to keep the old system around for awhile until she's moved everything over. Windows 10 should be able to see the files from that XP drive no problem.
Kevin is having issues with his files and folders disappearing in Windows 10. Leo says that obviously that's not supposed to happen. It's easy to accidentally drag a file or folder somewhere without knowing it. He should use the search feature to try and find it again. He should also look in the trash can. If he can't find it there, then it could be a failing hard drive or malware. Some malware will do this. He can run a scan on his computer by pressing Windows Key + CMD and type "MRT" for the malicious software removal tool. Then he should run a full scan.
Sarah is worried she may have malware on her system. She ran malware bytes and it says she has 170 possible malware issues. Leo says that probably isn't the case. Malware Bytes will give false positives, or overreact to things in the browser it doesn't like. Malware Bytes can also slow the computer down. What really probably happened is that her browser simply crashed. Leo suspects that Sarah's hard drive is getting flaky, and is starting to fail. The good news is her computer is only a few months old and she can have it repaired under warranty.
Jonathan plugged in an external drive but he can't see it on his Mac. It wants it to re-initialize. Leo says it could be a host of things from the drive, to the cable, to the USB port, to even a software error. So he'll have to break it down. First, unplug the drive and plug it into a new port. If he's using a USB hub, try directly into the computer instead. Make sure if it's a powered drive that it's getting power. Jonathan can run Disk Utility on the Mac and see if it sees the drive. If he sees it there, then that means that the drive is starting to fail or the formatting is corrupted.
Larry recently cloned his hard drive using EaseUS and then used that on his new hard drive. But the SSD he put it on was 250 GB and he can't use the remaining space on it. Can he recover it? Leo says that Acronis can create an image of the drive, keeping the partition. He can use the Windows partition manager to recover the rest of the partition, but if it doesn't work, Larry could try the EaseUS partition manager.
Doug recently replaced a power supply, and now the computer won't boot up to his main hard drive. Leo says that the SATA cables may have been swapped and that can confuse the BIOS. He should disconnect the data drive and see if it boots to the boot drive. If it doesn't, he can swap out the cables. He should also clear the configuration data in the BIOS so that it can reset. There's also a possibility that his boot drive is damaged, so he should check that. Getting rid of the master boot record on his data drive will prevent confusion as well.
Zack is trying to reformat an old MacBook Pro and he gets a "temporarily unavailable" error. Leo says that Apple has a theft prevention setting that would prevent him from deleting everything in case the laptop is stolen. But there's a way around it by restarting it with Command + R. At this stage, Leo recommends going to the Apple Store and have a Genius look at it.
Richard wants to get an SSD for his laptop. Leo says that some laptops are upgradable and some aren't. Leo recommends going to iFixIt.com. They have tips and tutorials on how to work on laptops, mobile phones, and a wide variety of computers. If anyone knows, it's iFixit. YouTube is also a great place to find out how to do that.
Matthew gave his mother in law a Dell computer Inspiron 17R 571 running Windows 10, but it's taking 5 minutes to boot up. Leo suspects that the spinning hard drive may be starting to fail, with difficult to read sectors. It could also be software that's hanging up the bootup process. Matthew should try using the boot log to see what may be causing the issue. He can get to this by holding the Shift key while its booting, and he can choose to create a boot log on the root level of the drive named bootlog.txt.
Gary can't boot up his computer, not even in Safe Mode. What can he do to fix it? Leo says it's probably the hard drive that's preventing the bootup, and that's why Gary is getting the blue screen of death. It can be one tiny bit or sector that can cause it. Gary could use his Windows Install Disk, and during the install process, it will give him the option of repairing the OS. It's worth a try.