Google Contacts

What happened to my phone contacts?

Episode 1404

Rick from Victorville, CA
Google Contacts Logo

Rick has an Outlook account on his HTC smartphone, but when he updated the phone, it stopped syncing and erased all the contacts on his phone and his Outlook account! Leo says it sounds like the sync went the other way and wiped out his contacts. This is why Leo always recommends not only backing up your contacts before doing this, but also relying on Google's Contacts in the cloud.

How can I transfer data from my old Windows phone to my new Android phone?

Episode 1389

Ted from Norwalk, CA
Google Sync

Ted bought an old Nokia cell phone but he can't hear anyone when he calls. He's going to get a new one, but he needs to go from Windows Phone to Android. How can he do that? Leo says that Google is his friend! He should sync his phone with Gmail and Google Contacts and then when he logs into his new phone, it'll all be there. Even the email will be there because it's IMAP, and it'll still be on his old IMAP servers as well.

How can I get my contacts back from Verizon?

Bonnie from San Jacinto, CA

Episode 1273

Bonnie has lost her address book through Verizon. Leo says that's why everyone needs to backup their contacts and why Leo recommends having contacts saved through a Google account. Verizon has moved all users to AOL for email, and it could be that her contacts got lost in the transfer. Leo says that Verizon has to have a backup of the contacts. And since they are doing a pilot program of migrating this over, they are likely to be very receptive with helping her. She might also try logging into mail.yahoo.com with her Verizon account. Then back it up and move it to Google!

Can an iPhone user help an Android user?

Larry from Irvine, CA

Episode 1224

Larry wants to help a friend using his mobile phone, but he has iOS and his friend uses Android. Leo says the good news is that they're both computers. It'll be similar, but he'll have to spend a little time getting the lay of the land to learn the unique ins and outs of Android. But it's all minor stuff. The really good news is that the issues that Larry's friend has is with setting appointments and reminders, and going through Google makes it really easy. He'll just enter his Google credentials once and Google will take care of the rest.

Why do I get more than contacts when I search Google contacts?

John from Texas

Episode 1223

John has trouble searching his Gmail via Google on his phone and he ends up with everything other than his contacts. Leo says that it's likely that the feature John is using is an out of date Google Labs feature that no longer works. But it sounds like this is a bug in Google Plus. Google Circles are now in Contacts and that's a flaw that Google has to fix.

How can I keep contacts from being added to my phone?

Rock On from Riverside, CA

Episode 1211

Rock On recently had a contact mysteriously show up in her contacts list on her new Android phone. Leo suspects that it's through Google Contacts. If she deletes them from Google contacts, it'll be synced and deleted from her phone as well. It could also be Facebook that's populating her contacts as well. Once that's deleted, it shouldn't come back. She also may want to check with her carrier to see if they're syncing her contacts as well.

How can I sync my contacts to the cloud properly?

Diana from Laguna Beach, CA

Episode 1190

Diana bought a new Apple iPhone 5. The Apple store employee merged her contacts, but every contact in her phone was from iCloud and not her personal contacts. Leo says that's probably true. He assumed that Diana's phone was backed up, and it wasn't. Going forward, Diana should continue to backup to iCloud so if she loses her phone, she'll still have her contacts. She should just clean it up first. Then back up her contacts to the Cloud and have it continue to backup regularly.