Caller uses Google Hangouts on his iPad Mini, but when he used it today, the little phone icon is missing. It's been removed from his personal account. What gives? Leo says Google has announced that it is eliminating hangouts to all but Google Fi users.
Rich wants to learn more about solar power and what he would need to get into solar, like how much it would cost, etc.
Rich says that Google's Project SunRoof will answer a lot of questions of how he can get started and get off the grid.
But Rich isn't ready to buy into solar power just yet because the efficiency isn't where it should be and he's not thrilled with drilling into the roof to mount the panels.
A Sad Week in Google, as Google killed off a ton of services this week. Google+ closed down. Google Chromecast Audio was discontinued. The InBox in Gmail is now gone. Leo was really sad that Google+ never really grabbed the kind of attention from users that Facebook has. The sad part is that Google+ was very popular with photographers since images posted weren't as compressed as other social media sites do. They could upload uncompressed, or hi-resolution versions. But no more.
Wesley recently lost access to his Gmail. He tried doing password recovery, expecting 2-factor authentication. But Gmail says they can't be sure it's him, so he remains locked out. At least he can log in with his phone because Gmail trusts Wesley's iPhone, which knows the password. Leo isn't sure why the recovery hasn't worked. Perhaps his challenge questions are being answered incorrectly? Since Wesley's phone is working better with Gmail, he should try recovering the password with the phone.
When you want to find out if you should stay away from typing in a suspicious and possibly fake web address, check the URL's TLD (top-level domain) which should imply whether the site is legitimate or not. For example, if a web address reads Google(dot)com/blahblah then it is a legitimate Google page. However, bad guys can spoof Google and create an address like Google(dot)badguy(dot)com which may easily deceive many victims at first glance. Always be cautious of deceptive URLs and links that can infiltrate your device if clicked.
David received an email from Google asking if he'd participate in a media use survey. Is it legit? Leo says to look at the web address. Hackers are very good at spoofing emails. He wants to see the top-level domain of google.com/restoftheurl. If it's google.somethingelse.com then that isn't legit.
Bobby's wife has forgotten her Gmail password and would like to recover her account. Leo says that Google has an account recovery process, but as users get deeper into it, it gets harder to succeed. Google has no real tech support other than automated answers. Check in her browser to see if it has saved her password.
Laura is vision impaired and uses Google's screen reader on her browser and a recent update to Chrome has broken it. But there doesn't seem to be a legacy version of Chrome. What can she do? Leo says that with the latest version of Chrome, she needs to install the ZoomText extension and install it. She can download it here.
Google announced STADIA, a new streaming gaming service that will enable gamers to play games using even the simplest of devices. The cloud is your platform. Leo says though, that while interesting, Google didn't announce a price or a date the service will launch. But when it does launch, it could be quite tempting to the casual gamer who doesn't want to invest in a lot of hardware to play games. But it'll really impact data caps and will be a non-starter for people living in rural areas. And if your internet connection has a lot of lag (latency), you'll hate it.
Robert is wondering if he needs to get an Antivirus for his smartphone. Leo says it would be unnecessary since the phones' Operating Systems are already quite secure thanks to Apple and Google's efforts. An Android device, for example, will scan apps downloaded from the Play Store (which is the best a 3rd-party app can do anyway).