Firefox

Why can't I stream YouTube through Firefox?

Firefox logo

Episode 1439

JP from Belgium

JP just bought a new computer workstation, but Firefox no longer streams live via YouTube. Leo says that it could be that there isn't support for HTML 5 because there's no standard for streaming video. The browser gets to decide what codec to use and Firefox might not support that codec since it may be proprietary. Leo recommends trying Google Chrome.

The chatroom says that JP may have IGPU enabled in his BIOS. Disabling it should free it up. Here's a video on YouTube about it.

How can I reset my browser?

Episode 1345

Ed from Illinois

Ed got a used computer and wants to know if he can delete his browser's autocomplete stuff. Leo says he can reset his browser and that will wipe out everything in the autocomplete file. Or he can delete them individually by starting to type, go down to it, and delete it.

There is a 'refresh Firefox option.' Ed should go into the help menu and go to troubleshooting information. There will be a button there that will wipe out everything. He can also just delete the profile folders in the firefox directory.

Why can't I buy stuff online with Internet Explorer?

Mozilla Firefox

Episode 1340

Russ from High Desert, CA

Russ is having trouble buying things online. The site he's using won't take his payments. Leo says that's likely due to the browser Russ is using that doesn't support the current SSL encryption standards. Leo recommends using another browser like Chrome. Since Russ is using Vista, Chrome doesn't support it either. It may be time to get a new computer if he wants to shop online.

Why can't I change my homepage in Firefox?

Episode 1315

Ed from Lyle, CA

Every time Ed opens up Firefox, it goes to Google. He keeps changing it to another page and it goes back to Google every time he opens it. Leo says it sounds like it's been changed in the settings by an extension or toolbar. Many companies make money by having their extension on your browser. Ed should right click the icon and select Properties. He should look to see what the shortcut is. He should try resetting his browser.