Matthew has a Facebook page for his business and he complains that negative reports wreak havoc on their page and he can't get access to moderate it. Leo says that Facebook is ultimately the moderator, but at a billion and a half users, it can be problematic to get Facebook to do things. Most of it is now automated. There are better places like Google Groups, Google Plus, or he could even create his own custom forum that gives him more control.
Steven has created a new tooth brush that fights bad breath. However, he's been told he needs to get on social media. But he's scared about hiring someone to do his social media. Leo says don't! Do it yourself! And since his wife did an amazing job on his website (check out NeutralizerPlus.com) she can easily navigate the waters of social media. Go with Facebook and Twitter, and maybe Snapchat for the younger crowd. That's it. Also have a YouTube channel.
Brian is getting married and they had to cut back on using a professional photographer due to budgets. Leo says that nowadays everyone has a smartphone, so he should encourage everyone to take pictures and then post them somewhere that they can get them. He could employ a hashtag so it's easier to search, no matter what social network they post to. Facebook has the Moments app that can work well for this. Google Photos has a great solution. He could create a shared Google Album that everyone can upload to. And they don't even need a Google account to upload to it.
Facebook changed its feed from a chronological order to an algortihm a few years back. Members didn't like it, but they've gotten used to it. Now they're doing the same with Instagram and again, and users are up in arms.
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Old Geek wants to share his sketches with friends. What's the best option? Leo says that uploading images to Google Photos is a great option. He can upload scans or photos of his sketches to Google Photos and then share links to his images to anyone he wants. He can also use a sharable folder and then send the link to the folder for them to enjoy. He could also use Flickr and Facebook.
Naomi has been helping a senior with surfing the net through a Chromebook. Leo says that Chromebooks are a great option for people that have limited uses like just checking your email and Facebook. It's a solid option, especially for retired people. It's more secure, reliable, and far less expensive than a general purpose computer which is really overkill for most people's needs. A Chromebook is fantastic in that regard.
Samsung announced today new Galaxy S7 and S7 Edge mobile phones, Gear VR Headset and a new Gear 360º camera which will stream live to Gear devices. Leo says that being number 2, Samsung has decided to go all in with creating an ecosystem much like Apple enjoys, rather than be over reliant on an open source architecture driven solely by Android. The phone will go on sale next month and Samsung said they will toss in a Gear VR Headset for those who buy into it.
Zuckerberg also took to the stage to talk about the new partnership and how Facebook will become more and more VR centric.
Facebook reported that it has surpassed $5 billion in quarterly earnings for the first time, which means Facebook has solved the problem challenging it for some time -- mobile ad sales. As Facebook moved more to a mobile focus, Facebook's stock was down on worries that Facebook would be able to figure out how to sell on mobile. Facebook saw a 51.7% jump in revenue. The profit was $1.5 billion and Facebook's stock did go up on that news.
There seems to be an increased amount of spam activity happening on Facebook lately, and you may have noticed an increase in the amount of bogus friend requests you've received. As a general rule, if you don't know the person in real life, they shouldn't be a Facebook friend. There is a way to at least reduce the amount of requests by making an adjustment in Facebook's settings.
Jack is a teacher and he uses Facebook to keep an eye on his at-risk students in case they post suicidal thoughts online. Now Facebook is questioning whether he is a real person or not. Leo says Facebook's new policy requires users to use the same name as is on their ID. This is to prevent bogus accounts from being created, or from identities being stolen. It's likely someone complained to Facebook that Jack wasn't using his right name, even though there's a very good reason not to. Jack could Google student names and then look at their Facebook page without logging in, though.