Byron helps seniors with technology and he suggests getting an iPhone and using dynamic type because it will make the fonts larger. They can also FaceTime with the grand kids. Leo says that accessibility on the iPhone is the best in the business.
Chris has a DVR with a lot of programs on it. Can he back them up before he changes companies? Leo says no. The programming is heavily encrypted because of copy protection. The only real way he can do it is by exploiting the analog hole. If his DVR has an analog connection, he can put a VCR in between the DVR and the TV connection. But he'll be recording in real time and it won't be in HD.
Steve is in the process of digitizing everything and backing it up. Now he needs to consider backup options. Leo says the first thing he should do is make sure his data is encrypted. Windows 10 Pro offers BitLocker, which uses full disk encryption that unencrypts when he logs into his Windows account. He should be careful not to lose his password or certificates. He should back those up and keep them in a safe place.
Bob was a Time Warner Cable client, but now he's with Spectrum and his "enhanced DVR" box is starting to fail. Leo says that chances are, it's the hard drive that's starting to fail. How can he get the shows off before he returns them? They say there's no way to do it since the data is encrypted. Leo says that the cable won't help him get those off because they are afraid of piracy. If it's a cloud based DVR, then he'd be OK. If not, he's out of luck.
Billy is about to make the switch to Windows. As an old timer, he feels that Apple has abandoned his demographic. So he bought a Lenovo X1 Yoga to replace his aging Mac laptop. Leo says that the latest Mac laptops with Touch Bar are annoying and the Touch Bar gets in the way more than it helps. Lenovo is doing a lot of creative hardware on the Windows side, as are other manufacturers.
Walter wants a good cordless phone that is secure. Leo says that DECT is the current state of the art for cordless phones and Leo likes the Panasonic phones. Just make sure it has DECT on the box. It also uses FDMA/TDMA which works to spread out the signal across 10 different channels. There is a rudimentary encryption on it, but it's generally regarded as being rather weak. But weak is better than none.
Dave bought a five drive Synology NAS. He was having trouble with parity checking and so he had to go turn off services in order to get through it all. He should also use the Synology Connection System, which is a lot easier.
Jeff wants to do some spring cleaning by getting rid of some old computers, but is concerned about privacy and the data on the hard drives. Leo says that the easiest thing to do is to simply remove the hard drives. He could also use something like Darik's Boot and Nuke (DBAN) to completely wipe the drive. It erases everything by writing zeros across the drive, and then erases it again. If he does that several times, he'll be safe from everyone save the NSA. Solid State Drives, however, can be easier to get data off of.
Richard got bit by ransomware. He got an email from FedEx saying they couldn't deliver a package and then when he clicked a link, 10 minutes later he got a message saying all his files had been encrypted. They wanted Bitcoin or his data would be lost.