email

How can I avoid spam?

Episode 1125

Gail from Covina, CA
Email

Gail has Verizon DSL and her email is being barraged by spam. Leo says that's not surprising, and it's certainly not her fault. But it's likely that spammers just sent out blanket emails that cover every conceivable possibility at a domain address. And there's nothing that Gail can do except use good spam fighting filters.

How can I get my old email onto my new iPhone?

Episode 1120

Evan from San Diego, CA
Apple iPhone 6 and 6 Plus

Evan got an iPhone 6 and set up his Outlook account. However, the folders that he has set up appeared without the emails that were inside of them. Leo says that Outlook uses Exchange and it should get duplicated, but it could be stuck. He should try removing it and adding it again. It may also be that the older emails won't show up since the OS doesn't want to overwhelm the phone by downloading thousands of emails. There may be a setting in email that would allow him go to back and get the older email.

How can I protect myself when using public Wi-Fi hotspots?

Episode 1101

Mike from Glendale, CA
Wi-Fi

Mike is wondering if he should do anything to protect himself while using these public hotspots though. Leo says this is an important question because he's on the same network with other people, so there are risks. Other people could see traffic sent to and from his computer, and could use hacker tools that are widely available to get that data. This is mostly an issue when accessing email, but since he uses gmail, it's encrypted and won't be a problem. If the sites he's on use 'secure http' (https), then he should be ok.

How can I use email in Outlook 2000 on Comcast?

John from San Diego, CA

Episode 1096

John's friend uses Outlook and when he moved, Outlook can't find his email server. Leo says that it's likely that Comcast altered settings that prevents him from seeing it. Outlook doesn't support the standard port 25 SMTP port. So he'll have to use the secure SSL ports. He can enable that in settings, and then he should select port 465 or 993. Comcast blocks port 25. Here's a technote on how to use his email client from Comcast.

How can I recall an email?

Martin from La Crescenta, CA

Episode 1095

Martin got some threatening emails and they have disappeared. Is it possible to recall an email? Leo says only if both parties are using the same program like Microsoft Outlook. The program can then connect to the other and recall and delete it. But that's really the only way. Is there any way to get the emails back for evidence? Leo says that's a good question. Martin's ISP may have a copy on its servers and exchange servers need to be involved. But Leo says that the email may still be on Martin's computer. Check the trash folder, spam folder, Chances are, she still has it.

How can I sync Outlook to Apple Mail?

Kenny from San Diego, CA

Episode 1094

Kenny wants to know if there's any easy way to sync Microsoft Outlook with Apple Mail? Leo says that if the email is handled via IMAP, then all that email is on the server. So if it's on an IMAP server, both Apple Mail and Outlook will access it in the same place. It may not get everything, though. If it doesn't then he'll have to export all of his mail and import it into Apple Mail.

Why can't I get into my email?

Tom from Yorba Linda, CA

Episode 1089

Tom is having issues getting into his Microsoft email and when he tries to reset the password, it won't help. Leo says it could be that Tom's email has been hacked and the user has taken over the email account. Leo says Tom will have to call Microsoft and have them walk him through regaining access to his mailbox. This is why second factor authentication is vital.

Why did Outlook stop working?

Byron from Irvine, CA

Episode 1086

Byron has a Windows Vista machine, but after the update on May 16th, Outlook stopped working. The upgrade is constantly "in progress." Leo says what he doesn't like about Outlook is that everything is stored in one huge ball of a PST file and when it gets too big, it gets corrupted.

Bryon need to reindex the file, and there's a repair tool for that. He should go to Run > ScanPST.exe, and find the Outlook.PST file. Select "repair". That should fix it. Leo also recommends backing up that file from time to time, that way if it does corrupt, he can merely replace it.