Mark has an iPhone 6 Plus, and he clicked on a link in his email from "Fedex" which he later realized was a bogus phishing scam. Leo says it's unlikely it'll impact Mark. Phishing scams are designed mostly at Windows applications and even then, unpatched versions of Windows. Since Mark is neither, it's highly unlikely anything bad will happen to his phone. But it's good that he realized it, even if it was too late. Next time he'll know beforehand.
Diane wants to be able to save her email messages from Yahoo Mail locally to her computer as a form of backup. Leo suggests using an email client, and he recommends Mozilla Thunderbird. This program stores email in a very standard mbx, or mailbox format, that other programs can also understand. That way, if Thunderbird were to go away, Diane would be able to easily be able to still look at her messages with any text reader.
Michele is contemplating getting a Blackberry because she thought it had the best encryption. Leo says that every smartphone can be encrypted. But the traffic coming out of the smartphone is another issue.
Encryption on the Blackberry runs through Blackberry's own servers. But even email can't really be encrypted unless she shares that encryption with the recipient.
Bill heard about Google Inbox and he usually tries to separate email into his categories. He wants to set an expiration date on unread email, so if he doesn't read it within a certain amount of time, it will disappear. Leo says that an expiration date would be interesting, but could also be complicated as some people would hate it. But he can set up his desktop client to delete email after a set amount of time.
Jan is having trouble with her Time Warner Roadrunner email account. It won't load. Leo says that it could be an incorrect credentials when she set up the email account, so she should double check the username and password. There's also been a message saying that Time Warner is upgrading their platform and it may cause login issues. Leo says that's annoying, and just plain bad luck. They're probably just moving servers and if Jan gives it a few days, it should work again.
Concerned Consumer is worried about his email being shown while he's using an ATM. He says that's a violation of privacy. Leo says there's no reason to show his email, but it's not the worst thing in the world to happen. The bank really shouldn't display it, though. They can easily asterix out most of the address. It's a very easy fix and it shows that the bank doesn't care that much about privacy.
Lori's son gets spam in Gmail, and she's wondering if he can click to "unsubscribe" from them. Leo says no, all that does is confirm that the email is a valid email and that's what spammers want to know. Lori's son probably selected promotional emails in his Steam account, so he keeps getting them because he asked for them. These are called "bacon."
Leo advises turning on the "promotional" tab (which Gmail calls automatic categorization). That way they'll go there and unclutter his main feed. For the rest, he can just label it "spam" and then Gmail will remove them.
Greg hears that POP 3 is going to be obsolete and that he should go with and IMAP through Microsoft Exchange for an extra cost. Is that true? Leo says that it is, but he recommends going with Gmail instead. He could also buy the Google Apps account, and they do a great job with organization and spam filtering. IMAP will also work better with iOS devices. Leo also says he can shop around and get a better deal on IMAP. But Leo uses Gmail.
Gail has Verizon DSL and her email is being barraged by spam. Leo says that's not surprising, and it's certainly not her fault. But it's likely that spammers just sent out blanket emails that cover every conceivable possibility at a domain address. And there's nothing that Gail can do except use good spam fighting filters.
Evan got an iPhone 6 and set up his Outlook account. However, the folders that he has set up appeared without the emails that were inside of them. Leo says that Outlook uses Exchange and it should get duplicated, but it could be stuck. He should try removing it and adding it again. It may also be that the older emails won't show up since the OS doesn't want to overwhelm the phone by downloading thousands of emails. There may be a setting in email that would allow him go to back and get the older email.