email

How can I secure my Yahoo email account?

Robin from Los Angeles, CA

Episode 1180

Robin is getting those emails that seem to be bounced from her own Yahoo email account. Leo says that's likely a "spoofed" return email address, but it's always wise to change the password just in case. She should use a password vault so it can generate long passwords which can't as easily be hacked. But Leo also says there's something fundamentally wrong with Yahoo's email security and Leo advises getting off it. Go with Gmail instead.

How can I import POP3 email?

Bill from San Juan, Puerto Rico

Episode 1177

Bill has a Windows desktop and a MacBook Pro and he wants to sync them together with email. He uses POP3. Leo says to stop using that, and use IMAP instead. IMAP is the best way to go because it doesn't take his email off the server. POP3 downloads email and then deletes it from the server. So Bill should go with IMAP and then he can have a central location for all of his email that's accessible from any device.

Can email senders track when I've opened their messages?

Episode 1174

Hank from Santa Ana, CA
Email

Hank always gets unsolicited emails and he suspects that when those emails are opened, they send a confirmation of it being read. So he disconnects before reading to prevent that from happening. Leo says he never opens spam because he wants to discourage the practice. Spammers often put beacons in messages, which are actually links to invisible image files that are 1 pixel in size. Those images are actually on their servers, so when a message is opened and the image is loaded, it hits their servers.

How can I tell if my email account has been hacked?

Elizabeth from Venicia, CA

Episode 1172

Elizabeth got an email from her friend that included suspicious links, and she's wondering if his email account was spoofed. She looked in the header, but didn't see anything. How can she find out if it was spoofed? Leo says the tale is the CCs. They would only be able to put so many addresses in a field, and if they are using multiple fields, then she'll know the person has cracked the account. Yahoo has always had security issues. So the account has been hacked and there's all kinds of ways to do it. First thing to do is change the password, and make it a difficult one.

How can I get Gmail to stop trimming my emails?

Steve from Studio City, CA

Episode 1170

Steve was using Google to send email for film festivals, but Google has been cutting his messages short. Leo says that the original idea was to hide responses to messages, but it seems to have extended to longer form messages or emails with attachments. Leo says he could list the images as links within his email so that they can access those pictures online. Unfortunately, it's Google's sandbox and he has to play by their rules if he wants free email.

How can I tell the FCC my concerns on Net Neutrality?

Adrian from Jackson, TN

Episode 1163

Adrian is worried that the FCCs proposed Net Neutrality rules are still worse than what we have now. What can he do to have his concerns known? Leo says that the need to protect the Internet is important and most people who are sounding the alarm bells really don't understand it. But if he's concerned, he should go to the FCC and email the commissioners. They're going to be the ones who make the decision on the new rules. You can find their email addresses here:

If I change my ISP, will I lose my email address?

Tamar from Los Angeles, CA

Episode 1160

Tamar has been using AT&T for 15 years and she's been thinking of changing her internet service provider. She wants to know if she can keep her AT&T email, though. Leo says no. That's an AT&T domain name and as such, once she cancels her account, the email will get shut down.

Tamar wants to move to Time Warner Cable, but she doesn't want to get rid of her TV service through DirecTV. Leo says she doesn't have to have cable TV through Time Warner, she could just get internet. It may cost her about $10-20 more, though.