email

How can I get my email on my new iPhone?

Episode 1149

Laura from Tejunga, CA
iPhone 6 and 6 Plus

Laura upgraded to the new iPhone 6 with Verizon, but she can't get her email to work on the new phone. Leo says one thing she can do is backup the old phone, and then restore it to the new one. That will move the settings over automatically. Laura says she keeps putting in her email password and it rejects it. Leo suspects Laura is just having issues typing her password with the new keyboard and suggests changing her password to an easier to type, but not easy to guess password.

Has my iPhone been compromised by a phishing scam?

Episode 1143

Mark from Yorba Linda, CA
iPhone 6 and 6 Plus

Mark has an iPhone 6 Plus, and he clicked on a link in his email from "Fedex" which he later realized was a bogus phishing scam. Leo says it's unlikely it'll impact Mark. Phishing scams are designed mostly at Windows applications and even then, unpatched versions of Windows. Since Mark is neither, it's highly unlikely anything bad will happen to his phone. But it's good that he realized it, even if it was too late. Next time he'll know beforehand.

Is it possible to save my Yahoo Mail messages to my computer?

Episode 1141

Diane from Oxnard, CA
Yahoo!

Diane wants to be able to save her email messages from Yahoo Mail locally to her computer as a form of backup. Leo suggests using an email client, and he recommends Mozilla Thunderbird. This program stores email in a very standard mbx, or mailbox format, that other programs can also understand. That way, if Thunderbird were to go away, Diane would be able to easily be able to still look at her messages with any text reader.

Is Blackberry email encrypted?

Episode 1139

Michele from Santa Monica, CA
Blackberry Passport

Michele is contemplating getting a Blackberry because she thought it had the best encryption. Leo says that every smartphone can be encrypted. But the traffic coming out of the smartphone is another issue.

Encryption on the Blackberry runs through Blackberry's own servers. But even email can't really be encrypted unless she shares that encryption with the recipient.

How can I put an expiration date on unread email?

Episode 1130

Bill from Anaheim, CA
Google Inbox

Bill heard about Google Inbox and he usually tries to separate email into his categories. He wants to set an expiration date on unread email, so if he doesn't read it within a certain amount of time, it will disappear. Leo says that an expiration date would be interesting, but could also be complicated as some people would hate it. But he can set up his desktop client to delete email after a set amount of time.

How can I get my Time Warner email?

Episode 1128

Jan from Carlsbad, CA
Email

Jan is having trouble with her Time Warner Roadrunner email account. It won't load. Leo says that it could be an incorrect credentials when she set up the email account, so she should double check the username and password. There's also been a message saying that Time Warner is upgrading their platform and it may cause login issues. Leo says that's annoying, and just plain bad luck. They're probably just moving servers and if Jan gives it a few days, it should work again.

Why do ATMs display my email address?

Episode 1128

Concerned Consumer from California
ATM

Concerned Consumer is worried about his email being shown while he's using an ATM. He says that's a violation of privacy. Leo says there's no reason to show his email, but it's not the worst thing in the world to happen. The bank really shouldn't display it, though. They can easily asterix out most of the address. It's a very easy fix and it shows that the bank doesn't care that much about privacy.

How can I get rid of spam in Gmail?

Episode 1128

Lori from Los Angeles, CA
Gmail

Lori's son gets spam in Gmail, and she's wondering if he can click to "unsubscribe" from them. Leo says no, all that does is confirm that the email is a valid email and that's what spammers want to know. Lori's son probably selected promotional emails in his Steam account, so he keeps getting them because he asked for them. These are called "bacon."

Leo advises turning on the "promotional" tab (which Gmail calls automatic categorization). That way they'll go there and unclutter his main feed. For the rest, he can just label it "spam" and then Gmail will remove them.

Should I use IMAP instead of POP 3 for email?

Episode 1127

Greg from Orange County, CA
Email

Greg hears that POP 3 is going to be obsolete and that he should go with and IMAP through Microsoft Exchange for an extra cost. Is that true? Leo says that it is, but he recommends going with Gmail instead. He could also buy the Google Apps account, and they do a great job with organization and spam filtering. IMAP will also work better with iOS devices. Leo also says he can shop around and get a better deal on IMAP. But Leo uses Gmail.