email

How can I get Gmail to stop trimming my emails?

Steve from Studio City, CA

Episode 1170

Steve was using Google to send email for film festivals, but Google has been cutting his messages short. Leo says that the original idea was to hide responses to messages, but it seems to have extended to longer form messages or emails with attachments. Leo says he could list the images as links within his email so that they can access those pictures online. Unfortunately, it's Google's sandbox and he has to play by their rules if he wants free email.

How can I tell the FCC my concerns on Net Neutrality?

Adrian from Jackson, TN

Episode 1163

Adrian is worried that the FCCs proposed Net Neutrality rules are still worse than what we have now. What can he do to have his concerns known? Leo says that the need to protect the Internet is important and most people who are sounding the alarm bells really don't understand it. But if he's concerned, he should go to the FCC and email the commissioners. They're going to be the ones who make the decision on the new rules. You can find their email addresses here:

If I change my ISP, will I lose my email address?

Tamar from Los Angeles, CA

Episode 1160

Tamar has been using AT&T for 15 years and she's been thinking of changing her internet service provider. She wants to know if she can keep her AT&T email, though. Leo says no. That's an AT&T domain name and as such, once she cancels her account, the email will get shut down.

Tamar wants to move to Time Warner Cable, but she doesn't want to get rid of her TV service through DirecTV. Leo says she doesn't have to have cable TV through Time Warner, she could just get internet. It may cost her about $10-20 more, though.

How can I move my domains and email account to a new provider?

Jason from Richmond, VA

Episode 1157

Jason has his email with GoDaddy, and wants to move to something else. Leo says he can have Gmail fetch the email that's currently in GoDaddy. Leo says he could also move his domain name to a new registrar and tell it the email server is GoDaddy. Jason is having a problem with the filtering though, and a lot of email isn't getting to him because it's being blacklisted. Leo says Gmail does the best spam filtering of anyone, without a lot of the issues. Leo says he could set up a Gmail account for each of his family members and then move the mail to Gmail, it just will be a lot of work.

Can I change my Gmail address?

Episode 1154

Mike from Glendale, CA
Email

He can't change the email address without creating a new Google account. But he can use a "+" symbol at the end of his address before the @ sign, and then type something else and it will still go to his address. This is particularly useful when signing up for a service because he can add "+signup" or something similar, and then he can filter it in Gmail so it gets labeled appropriately.

Why is my email getting deleted from my computer after downloading to my phone?

Episode 1154

Gary from Camarillo, CA
Email

Gary doesn't want his email to get deleted from his computer when he deletes it off his phone. Leo says that PoP3 deletes mail on the webmail's server after it gets downloaded to the email client, while IMAP shares the same view as the webmail and keeps it. So any changes he makes from one device would echo to the server and vice versa. So it may just be the way it is set up.

Leo suggests not using the Verizon email program, and use the stock email program that comes on the phone instead. Also, Gary should set up a gmail account and let it go get his email from Verizon.

Governments Use Paris Attack to Justify More State Surveillance

Episode 1153

Encryption

Using the Paris attack to justify stepping up the intrusiveness of state surveillance, UK Prime Minister David Cameron is calling for and end to any communication that the government is unable to read with a simple warrant signed by the home secretary. Leo says that this can't happen. The US even tried to prevent strong encryption by classifying it as munitions, and it just didn't work because it's really easy to create strong encryption.

How can I get my email on my new iPhone?

Episode 1149

Laura from Tejunga, CA
iPhone 6 and 6 Plus

Laura upgraded to the new iPhone 6 with Verizon, but she can't get her email to work on the new phone. Leo says one thing she can do is backup the old phone, and then restore it to the new one. That will move the settings over automatically. Laura says she keeps putting in her email password and it rejects it. Leo suspects Laura is just having issues typing her password with the new keyboard and suggests changing her password to an easier to type, but not easy to guess password.