email

How can I use my company logo in my emails?

Scott from Newport Beach, CA

Episode 1197

Scott says that when using Office 365 with a mobile device, the images within the letterhead end up as attachments instead of being embedded. Leo says that inline imaging in Office365 is a convenience that Microsoft offers, but it's not a standard, and it ends up as an attachment. He can't control that. There is no fix other than to stop using images in email. The only time that an inline image is displayed is in an email reader that supports it, and he can't control what people use. Email is designed for people to use text and it's just best to stop using corporate logos in emails.

How can I get notifications to my Android phone from Exchange?

Ryan from Huntington Beach, CA

Episode 1195

Ryan got a new Android phone from Alcatel recently, but it doesn't support notifications for his help messages through Exchange. It only notifies him for messages in his inbox. He tried Outlook and it didn't work. He had the same problem with Boomerang. Leo's used K-9, and if anything, that would be the one to get. Sadly, Google's app only works with Gmail, not Exchange.

Can I transfer my domain name?

Sheryl from Orange, CA

Episode 1193

Sheryl wants to move her domain from her current web host. She doesn't need a website and just wants to keep her email. Can she do that? Leo says sure! She can even park it over at Google and use Gmail with her domain name. No need to pay a web host. Leo does that all the time with GMail and SoftLayer. Sheryl can just contact her current webhost and advise them that she's taking back her domain name, and then move it to Gmail.

How can I secure my Yahoo email account?

Robin from Los Angeles, CA

Episode 1180

Robin is getting those emails that seem to be bounced from her own Yahoo email account. Leo says that's likely a "spoofed" return email address, but it's always wise to change the password just in case. She should use a password vault so it can generate long passwords which can't as easily be hacked. But Leo also says there's something fundamentally wrong with Yahoo's email security and Leo advises getting off it. Go with Gmail instead.

How can I import POP3 email?

Bill from San Juan, Puerto Rico

Episode 1177

Bill has a Windows desktop and a MacBook Pro and he wants to sync them together with email. He uses POP3. Leo says to stop using that, and use IMAP instead. IMAP is the best way to go because it doesn't take his email off the server. POP3 downloads email and then deletes it from the server. So Bill should go with IMAP and then he can have a central location for all of his email that's accessible from any device.

Can email senders track when I've opened their messages?

Episode 1174

Hank from Santa Ana, CA
Email

Hank always gets unsolicited emails and he suspects that when those emails are opened, they send a confirmation of it being read. So he disconnects before reading to prevent that from happening. Leo says he never opens spam because he wants to discourage the practice. Spammers often put beacons in messages, which are actually links to invisible image files that are 1 pixel in size. Those images are actually on their servers, so when a message is opened and the image is loaded, it hits their servers.