Larry has an android phone and sometimes he gets an email message that comes out vertically, rather than horizontally. Leo says that sounds like a bad html format. Leo suggests trying another Gmail app called Inbox. Leo likes it better anyway. If it's not happening there, then it's fixed. If it is, then look in your accessibility settings. It could also be so many indents from replying that it's causing bad formatting.
Chris doesn't like the Mac Mail app, and PGP tends to screw things up. Leo has been making PGP keys since 2005, but when he made them, he didn't keep track of the revocation password or get a revocation certificate so he can't revoke old keys. It's always best to use the most recent key. The way to verify that encrypted email with Leo works is by going to his website at leolaporte.com and checking the PGP link, which is his most current key. PGP doesn't work with the updated macOS Sierra Mail app, though.
Vernon was told by his insurance company that they would be sending him documents via email, and the first two times, he didn't receive it. The third time they sent it, it arrived. They told him the document was encrypted, but he could put anything in the password field to open it. He's now concerned that his personal information could be out in the wild.
Ann got an email notification from Yahoo in her inbox. She had a hunch it was bogus but didn't do anything with it. Can she still get hacked if she opens it but doesn't click on any links? Leo says that a bad guy has to get her to run a program. Leo says that opening the email is relatively harmless, so long as she doesn't click on any links.
Mike wants to know how to tell a real email from a phishing email. Leo says to hover over any link that would send him to a website, and see if the link is legitimate. He should never click on it. If it says to install something, or even asks for a credit card, don't do it. That's usually the first sign of an intent to do something nefarious.
Paul has a bunch of email accounts and he wants to know how to consolidate them. Leo says GMail can do it by importing accounts. Google will fetch email from his other accounts. He just has to enable it and select "add email account." He can also configure "send mail as" to reply from the same address.
Chris doesn't know what to do since his Apple GPG tools don't work with macOS Sierra. Leo says that GPG is Gnu Privacy Guard, which is the open source version of Pretty Good Privacy email encryption. You can use any email client with it to encrypt your email. The other side has to be able to decrypt it, though.
Pam's internet and email is with Cox, but Cox only keeps mail on the server for more than a month and it keeps disappearing. Leo recommends going with Gmail instead. They don't have a time limit and she can have it grab her email from her existing account. It makes it a much better option. Also, Cox is using IMAP for email, and that's why they're taking the email off. She could set her email for POP and it will download all the email to her computer. FastMail is another option.
Honor is running for state senate and she can't send more than a few thousand emails at a time. Leo says that's because ISPs assume she's a spammer. She'll need a service like Constant Contact or Mail Chimp. SendGrid is another option. The issue is cost, though, and these services will charge her. SendGrid will charge her $200 a month to send 100,000 emails.
Jason wants to know how he should set up his mother's email account. Leo suggest using IMAP, which will download the email but also keep it on their servers. If the ISP doesn't do it, then he can set up a GMail account and have that go get the email and store it there. She can continue to use her old email address while at the same time having a more secure storage of all email.