Kenny is in his 80s and he just bought his first computer, a MacBook Pro. He says the Mail app for Mac has been far too complicated for him. Leo says once he gets the email set up properly, it shouldn't be an issue from there on out. Once he has it configured right, then he can move on to managing email.
Laxman likes Leo's new show The New ScreenSavers and wonders if there's a Call for Help segment. Leo says there is and he can email them to make that request. They choose the best calls and then call that person back.
Ed bought a new Mac and transferred all of his data and email accounts from his old Dell. But now he's not getting all the text of his emails. Leo says that this may be an email provider issue. Apple comes with a fully capable mail program. Leo says to go into the account settings to make sure everything is entered properly. Also, if his ISP is using POP instead of IMAP, it's downloading all of his email and then deleting it from the server. If using POP Mail, it's possible that Ed is only getting new email, not the old ones because they're gone.
Jeff is transitioning to Outlook from Hotmail, and he uses the web portal via Google Chrome. He wants to know how to delete a forwarded email when people CC dozens of people. Leo says the way to do it is to use BCC, not CC. BCC is blind carbon copy and that means only the person sees their email address, and not everyone else. The CC becomes part of the text -- over and over again. So the only thing he can do is copy it all, start a new message and paste it in, deleting all the unwanted email addresses. Then put them in BCC.
And then he can yell at his friends.
Jim gets email on his PC, and it ends up in the junk folder where he deletes them, without knowing that he's deleted important emails. He tried to filter out email he doesn't want but important stuff ends up in there as well. How can he stop this? Leo recommends UnRoll.Me. It's free and they will unsubscribe him from junkmail lists. Leo uses it.
Greg likes to send photos via email with Outlook and it always defaults to medium resolution. He wants to change it to a high resolution. How can he do that? Leo suggests trying to drag the image to the mail window and see if it downsizes. Another option is to avoid sending attachments altogether and send a link to the image online, like at Flickr or Google Photos. This is far more secure and he can have full resolution images online.
In the early days of email, the internet service provider didn't want to be storing emails on their servers. They wanted you to log on, get your email, and then they would delete it. This is what Carlos is currently doing with Outlook. He's getting on the server, downloading the email, and deleting it from the server. It's an email protocol called POP. Carlos can continue to use POP if he wants, but in Outlook's settings he should change it to not delete the email from the server. That will leave the email on the server. This isn't the best way to do this, however.
Elliot wants to clean up his email box. Leo suggests unroll.me. Leo says it's a free service that goes through your inbox and unsubscribes you from mailing lists. Elliot will have to give it access to his email, and unfortunately, it only works with a limited number of providers. Leo says that one thing he can do is create a maildrop email, one place that he will only use for signing up for stuff like newsletters. That way if they sell that email address, it doesn't matter.
Tim wants an email service that's free, but doesn't read his email. Leo says that there has to be a way to pay the bills. Someone is paying for that free email and they do it by looking for keywords in email and then tailoring advertising to match it. There's really no such thing as a free lunch, and Leo would be leery of a service that promised free email that's 100% secure. They're either not going to be around long or they're going to monetize his activity without him knowing it.
David has several email addresses from multiple domains and wants to know if he can send emails from a master Gmail account and choose different email account options to send from. Leo says that's called "delegation," and he can find the account option in Gmail settings. He could also just change the 'reply to' in his email client.