Judy uses email, but she's having trouble forwarding email to someone else. Leo says to forward the mail exactly as it came, including attachments. If she tries to change it, she could end up messing it up. Using a computer at the library may be an issue as well. The browser may be older. It may also be a setting in the library's security settings to discourage that. Judy should try sending messages to herself and see if she can duplicate the issue.
Al recently upgraded to Windows 10 and Chrome has been giving him error messages preventing him to go to certain sites. Leo says to trust that. It's likely that the site has some malware code in it that will cause issues down the line. It could be a generic warning though. To be safe, Al shouldn't click on any links. Instead he should hover over it to see what the actual link is. It's possible to spoof a link with HTML code. In fact, Leo suggests turning off HTML in his email client. Leo suggests also using Thunderbird. It will give him the option of text only.
Brian is having an issue where his email zooms in at 300%. Leo says that many emails now use HTML code and it sounds like there's some lousy code in there that's telling his browser to zoom it in. Brian says that he can look in his browser and it opens fine. It's just in his email client. Brian can press F3 in Chrome and it will allow him to look in the code to verify if the HTML code is wonky. It's probably at the end since it loads fine at first.
Tim wants an email service that allows him to be anonymous. Leo says that ProtonMail is in Switzerland and they offer this service, but they will expect a secondary email address. Another option is Hushmail. It's not a free service, though.
Tim should remember that even with anonymous email, they still do have his IP address. And if someone really wants to find him, it's pretty hard to be invisible on the internet.
Most of us use an email service on the web, such as Gmail, Outlook, or Yahoo Mail. That means that our email messages are stored on their servers in the cloud, and typically isn't ever downloaded to your local system. There are some ways you can do this, however, to keep your own copy of those valuable email messages.
First, check for a download option that may be provided to you by the email service itself. It may let you download a copy of your messages directly to your computer.
Pete wants to get his email downloaded off of Yahoo since he heard they're selling off their email. There are backup strategies, including a "backup my email" option from Yahoo. Thunderbird is a good email program to download, and he can get his email downloaded that way as well. He'll just need to turn on POP email. When he uses POP mail, it will download the email from the server and store it locally.
Theresa is worried that her GMail will get lost on her mobile phone because it doesn't have a lot of storage space. Leo says that Gmail keeps her email on their servers, so she can always access it. The thing to pay closer attention to is her photos. Leo recommends offloading images to Google using the Photos app, as well as Apple's iCloud. There's also Flickr.
Joe got an email from himself today and he checked his Gmail sent box and it was there. Leo says that's an indication that someone actually got into his account. Leo recommends changing the password immediately and enabling 2nd factor authentication. There's also a link at the bottom of his Gmail account that will tell him where his account is being accessed. He should check that as well. He can also go to Google.com/Dashboard and see what programs he's given access to. Then he can disable any program he doesn't recognize.
Mike uses Thunderbird with POP3 and wonders if he should use IMAP. He doesn't know anything about it, though. Leo says that Thunderbird is the best email client out there and Leo uses IMAP with it. POP (post office protocol) will download his email and then remove it from the servers. IMAP, by contrast, will allow him to see the email and keep copies of it on the server. This is beneficial because people use more than one computer and mobile phone.
Cheryl wants to know if she can get infected by HTML email. Leo says yes. That's why she has to be careful what links she clicks on. But since she's using an iPad, she's protected. She can't get infected on that. Apple's iOS is very secure. But it's always a good idea to train herself not to click on links. If she gets an email from her bank for instance, she should just go to her browser and go directly to the bank's website.