Cheryl wants to know if she can get infected by HTML email. Leo says yes. That's why she has to be careful what links she clicks on. But since she's using an iPad, she's protected. She can't get infected on that. Apple's iOS is very secure. But it's always a good idea to train herself not to click on links. If she gets an email from her bank for instance, she should just go to her browser and go directly to the bank's website.
Pauline is concerned that with Verizon buying AOL, her Yahoo Mail will go away. How can she back it up? Leo says that using POP3 mail is essentially backing up her email to her hard drive because it downloads the email directly to her computer. So it's already backed up.
Bob has Verizon and they recently migrated his email from Yahoo to AOL and they didn't bring over any of the email or the data. And Yahoo won't let him reset his password. Leo says that it's apparently the case that his email had been disabled. The irony is that Verizon may buy Yahoo, and if they do, they'll probably move him back. Bob may also try going directly to Yahoo Mail and logging in that way. He could also try account.yahoo.com and see if he can log in that way.
Ed has an email address with his domain and wants to get away from GoDaddy. Leo says he can go to Gmail and have it redirect his domain name email to it. It's called email forwarding and he won't have to pay for storing his email on their servers.
Chris just bought the Windows Surface Pro 4. What's the best email client for it? Leo isn't fond of Microsoft's default, which is Outlook. He prefers Thunderbird, which is free from Mozilla. It stores email into a standard text based format and also provides calendar capabilities through the Lightning add-on.
Debbie keeps getting emails from people saying that they can't open the attachment she sent. Is she being spoofed? Leo says yes. It's very common and unfortunately, there's nothing she can do about it except wait. Eventually, the spammer will move on to another email, and they'll go away.
Bob wants to switch from POP3 to IMAP. What will happen to his email when he does? Leo says that for complete safety, it would be a good idea to create a new email account for it. But chances are, just changing to the new settings won't do anything to it. Leo also says that Outlook supports archiving and he can archive it folder by folder with separate PST files for each folder. Then he can turn on IMAP with no risk. That's the wise thing to do. Always backup before making a major change.
David bought a used Mac Mini and he is trying to set up his Apple Mailbox. It's not moving the messages over fast enough, though. Leo says that David is trying to store hundreds of thousands of messages and that just takes time to download them. Why do that when he can keep them in the cloud? Also, the new Apple Mail has to reindex the mail and that takes time. This is why Leo is against this proprietary mail format. He prefers open source options like Thunderbird or with GMail.
Don has to use the US Air Force Website to address issues with his pay, but it says that someone else is using his email address so he can't log in. Leo says that it's likely that somebody else in the database has put in the wrong email address that was strangely similar to Don's. So it has associated his address with the other account and there's really no way to reach the other guy. Leo suggests that Don get in touch with the Air Force tech support and solve it, or ask if he can set up his account with a new email address.
Jim wants to create a shorter email address because his current one is too long. Leo says he can do that, but 1) it's probably already taken and 2) the shorter it is, the more likely that it'll get spam. So Leo says if he's going to shorten his email address, he should get very specific about the spelling and include some numbers in it. He can sign up for one at GMail and have all of his mail forwarded to his current address through that.