Buzz is having a problem with 2 factor authentication on Apple's Mail app. He is able to input his password, but it won't take it. Leo says that Apple should create an authenticator program that can be used to verify user identity that can then be texted to him. That way, he's protected. If he's having trouble with it, Apple is really the only one that can solve the issue. It may be that his password has been changed and he forgot.
Bob keeps getting a bounce back notice when he sends an email to a friend, but the return address is from someone he doesn't know. Leo suspects that the autocomplete feature of Bob's email program is adding the address because it was from a previous email that included it. But the original email address may have added a filter to forward it to a friend and it's bouncing not only from Bob's friend, but also to Bob. In that case, there's nothing Bob can do but ask his friend to fix it.
Steve would like to have access to his email from another device. Leo says he'll want to make sure his email client is set to IMAP, if his provider supports it. Then he can leave the email on the server when he reads it from his device. He should also make sure his port settings are properly configured. Leo also recommends setting up his own Gmail account, and then have it go get his email from Cox. Then he can have it on the Gmail server, which is accessible everywhere. It's also better for spam.
Julie has a Samsung Galaxy S3. Leo says the S3 was a great phone, but it won't get past Android 4, so she's missing out on some important security protections. Now she can't get her email on her phone. Leo says that since Julie had been using Hotmail, it has been replaced by Outlook Mail, and the settings Julie uses have probably been discontinued.
Karlo has a cookie business, and when people order cookies and pay by Paypal, he has to use Outlook to get notifications. Leo says that Go Daddy's interface will support other email interfaces, regardless of what they may say. Outlook itself is a modern system and would work, but it's not the only game in town. He can also use Gmail. There's also Thunderbird, Windows Live Mail, and the Apple Mail app on Mac.
Brian is tired of using Windows Outlook on the Mac. It's just plain boring and he can't do much with it when it comes to task management. Apple Mail is really not much better. What are his alternatives?
Howard got a used computer from work and he's getting a popup when he checks into his email asking for his user name and password on Gmail. If he replies, it doesn't take it and he gets a note from Google someone has his password.
Leo says that two factor authentication could solve this, but he should clear out all his settings. There may be an Exchange server still attached for the email settings in Outlook. Leo also says to check his date and time. It's possible that the time and date is not accurate since it's an older computer and that's causing an issue.
Larry has an android phone and sometimes he gets an email message that comes out vertically, rather than horizontally. Leo says that sounds like a bad html format. Leo suggests trying another Gmail app called Inbox. Leo likes it better anyway. If it's not happening there, then it's fixed. If it is, then look in your accessibility settings. It could also be so many indents from replying that it's causing bad formatting.
Chris doesn't like the Mac Mail app, and PGP tends to screw things up. Leo has been making PGP keys since 2005, but when he made them, he didn't keep track of the revocation password or get a revocation certificate so he can't revoke old keys. It's always best to use the most recent key. The way to verify that encrypted email with Leo works is by going to his website at leolaporte.com and checking the PGP link, which is his most current key. PGP doesn't work with the updated macOS Sierra Mail app, though.
Vernon was told by his insurance company that they would be sending him documents via email, and the first two times, he didn't receive it. The third time they sent it, it arrived. They told him the document was encrypted, but he could put anything in the password field to open it. He's now concerned that his personal information could be out in the wild.