Cheryl is having issues typing a comma in her web email. It changes to a symbol for some reason. Leo says it sounds like a typeface or font problem. It's probably damaged and can't find the comma, so it inserts something else. She should try changing the default fonts in her browser settings to another default font. Leo suspects that her ISP is sending a corrupted font. So she'll have to take it up with them.
Sue still uses RoboForm as her password manager. Is it still the best option? Leo says that it's the longest going, and still a great product. But it may not be ideal for her mobile device. No password vault is ideal because autofill is a kind of hack on mobile devices. But for a PC, it's great.
Buzz is having a problem with 2 factor authentication on Apple's Mail app. He is able to input his password, but it won't take it. Leo says that Apple should create an authenticator program that can be used to verify user identity that can then be texted to him. That way, he's protected. If he's having trouble with it, Apple is really the only one that can solve the issue. It may be that his password has been changed and he forgot.
Bob keeps getting a bounce back notice when he sends an email to a friend, but the return address is from someone he doesn't know. Leo suspects that the autocomplete feature of Bob's email program is adding the address because it was from a previous email that included it. But the original email address may have added a filter to forward it to a friend and it's bouncing not only from Bob's friend, but also to Bob. In that case, there's nothing Bob can do but ask his friend to fix it.
Steve would like to have access to his email from another device. Leo says he'll want to make sure his email client is set to IMAP, if his provider supports it. Then he can leave the email on the server when he reads it from his device. He should also make sure his port settings are properly configured. Leo also recommends setting up his own Gmail account, and then have it go get his email from Cox. Then he can have it on the Gmail server, which is accessible everywhere. It's also better for spam.
Julie has a Samsung Galaxy S3. Leo says the S3 was a great phone, but it won't get past Android 4, so she's missing out on some important security protections. Now she can't get her email on her phone. Leo says that since Julie had been using Hotmail, it has been replaced by Outlook Mail, and the settings Julie uses have probably been discontinued.
Karlo has a cookie business, and when people order cookies and pay by Paypal, he has to use Outlook to get notifications. Leo says that Go Daddy's interface will support other email interfaces, regardless of what they may say. Outlook itself is a modern system and would work, but it's not the only game in town. He can also use Gmail. There's also Thunderbird, Windows Live Mail, and the Apple Mail app on Mac.
Brian is tired of using Windows Outlook on the Mac. It's just plain boring and he can't do much with it when it comes to task management. Apple Mail is really not much better. What are his alternatives?
Howard got a used computer from work and he's getting a popup when he checks into his email asking for his user name and password on Gmail. If he replies, it doesn't take it and he gets a note from Google someone has his password.
Leo says that two factor authentication could solve this, but he should clear out all his settings. There may be an Exchange server still attached for the email settings in Outlook. Leo also says to check his date and time. It's possible that the time and date is not accurate since it's an older computer and that's causing an issue.