email

How Did Hackers Break Into the DNC Email Servers?

Episode 1334

DNC Logo

A new article on Motherboard details how hackers used a spearfishing attack to get passwords and break into the email of members of the Democrat National Committee, namely John Podesta, and also Colin Powell. The attack came as a phoney message from Google that someone had their password and they should change the password immediately, along with a big "change password" button.

How can I change my ISP and keep my email?

Gail from Covina, CA

Episode 1326

Gail is one of those Verizon customers that got trapped in the Frontier acquisition. She keeps it because everyone knows her email. Leo says that's why he suggests everyone buy a domain name that will be their email address forever. Then she could change providers and nobody will know. She can then forward all of her email to it. In fact, she can do that now with her Frontier account by getting Google Gmail and then forwarding all of her mail to that. Once she makes the switch she can then inform everyone and never look back.

Why are there so many addresses in my Yahoo address book?

Margie from California

Episode 1321

Margie is getting a ton of suggestions from autocomplete when she starts entering an email address in Yahoo mail. She can hover the mouse over the unwanted contacts and hit the X to delete them, but that could be a herculean endeavor. Sounds like Yahoo has screwed up the address book. Leo says it's not going to get better and he suggests shifting to Gmail. She can even set Gmail to get her Yahoo Mail and forward it.

How can I update my blog offline?

Susan from Los Angeles, CA

Episode 1317

Susan does a wordpress blog and loves cruising. Since the internet connection isn't all that great on the ship, she wants offline blogging software to create blogs that she can update. Leo says if she looks in her Wordpress settings, she'll see that she has a Wordpress email address. This means she can actually post to her blog via emails. With practice, it will look just like the post. Here's some good software options Susan can use:

Can I set Outlook to be my default email app on Android?

Episode 1313

Ron from Charlotte, NC
Nova Launcher

Ron wants to know if you can set Outlook to be the default email app on his Samsung Galaxy S7 phone. Leo says that there's a section in the phone's settings where he can choose default apps. It will depend on whether or not Samsung allows it, though. If it was a pure Android phone like the Nexus, then it's definitely possible. If he can't choose it in the default apps, he can always use Nova Launcher in the Google Play store. It'll let him set up his phone the way he wants.

Why isn't my email being listed as being read?

Michael from Los Angeles, CA

Episode 1311

Mike keeps getting a notification of a new email even though he's already read it. Leo says that there's a setting in his mail that will delete email after he downloads it to his phone. That's a POP feature. IMAP should be able to keep the mail on the server and register it as having been read. If it's not doing that, Mike should check his settings. He could also talk to his IMAP provider. They may have an issue. It could be an indexing problem. He should consult this page at godaddy.com for more.

Has my email address been hacked?

Matt from Sacramento, CA

Episode 1311

Matt has a friend who uses Yahoo exclusively and his account has been compromised. Leo says bounce backs happen to all of us. It's called spam scatter. Spammers don't use their return address -- they spoof it with someone else's address. He just got his email selected by the spammer and there's nothing he can do about it. The good news is that sooner or later, they'll move on to a different address.

Why can't I forward my email?

Judy from West Los Angeles, CA

Episode 1298

Judy uses email, but she's having trouble forwarding email to someone else. Leo says to forward the mail exactly as it came, including attachments. If she tries to change it, she could end up messing it up. Using a computer at the library may be an issue as well. The browser may be older. It may also be a setting in the library's security settings to discourage that. Judy should try sending messages to herself and see if she can duplicate the issue.

Why can't I visit links I get in email?

Al from Chino, CA

Episode 1292

Al recently upgraded to Windows 10 and Chrome has been giving him error messages preventing him to go to certain sites. Leo says to trust that. It's likely that the site has some malware code in it that will cause issues down the line. It could be a generic warning though. To be safe, Al shouldn't click on any links. Instead he should hover over it to see what the actual link is. It's possible to spoof a link with HTML code. In fact, Leo suggests turning off HTML in his email client. Leo suggests also using Thunderbird. It will give him the option of text only.

Why are the emails I receive showing up so large?

Brian from Santa Ana, CA

Episode 1291

Brian is having an issue where his email zooms in at 300%. Leo says that many emails now use HTML code and it sounds like there's some lousy code in there that's telling his browser to zoom it in. Brian says that he can look in his browser and it opens fine. It's just in his email client. Brian can press F3 in Chrome and it will allow him to look in the code to verify if the HTML code is wonky. It's probably at the end since it loads fine at first.