drivers

How can I get an old program to work with Windows 7?

Episode 942

George from California

George has an old program called PrintMaster Gold and since he upgraded to Windows 7, it won't work because of driver issues. Leo says that George could try right-clicking on the icon and selecting "compatibility mode," which will run the program under a virtual XP configuration.

There is a version called PrintMaster 2012 Platinum. Buying the recent version will probably be the simplest solution.

How can I enable bluetooth on my HP Pavilion laptop?

Episode 934

Don from Aurora, CO

Leo says that while most laptops should have Bluetooth, it's possible that the Pavilion doesn't have it. In fact, the Chatroom says that their DV7s don't have it. There is a switch on the laptop that disables the radios, so it may be that the laptop switch is just disabled.

Go into the device manager and see if it has Bluetooth built in. Here's a technote that may help.

Why is my computer running so slow after reinstalling Windows?

Episode 894

Chris from Virginia

Chris had a trojan on his computer, and had to reinstall Windows. Leo thinks that's the only way to be sure he's free and clear of any viruses or anything. Chris says his computer is running slow since reinstalling, though. Leo says his computer should run faster after a reinstall. He should make sure all of the updates are done. The chatroom suggests that his PC doesn't have the official hardware drivers, and is just using the generic ones from Windows. It's always a good idea after reinstalling Windows to get drivers from the manufacturer's website for anything they offer.

Why won't Windows 7 install the driver for my graphics card?

Windows 7

Episode 888

Tony from Yorba Linda, CA

Tony had his hard drive replaced, and the place that did it upgraded him from Windows XP to Windows 7. Now Windows 7 won't let him install the driver for his video card.

First he should check to see if that's a licensed copy of Windows. Leo thinks the place that installed it gave him a pirated version of Windows. His repair would have costed more than $150 if he also bought a copy of Windows. If it isn't a licensed copy, it might ask for a serial number after 30 days and then he'd be out of luck.

Why can't I get my computer to recognize my Belkin NIC card?

Episode 880

Elias from Whittier, CA

Since the USB port on Elias's computer works for other devices, and the Belkin NIC (Network Interface Controller) card works on other computers, Leo thinks his problem is with drivers. When installing devices via USB, it's important to not plug the device in until the drivers have been installed. Elias did this correctly, though. Belkin support suggested that it could be a firewall preventing the card from accessing the internet, but Leo doesn't think this is likely. Elias should make sure he has all of the latest drivers for the correct model.

Why is my computer's display appearing stretched?

Episode 876

Ed from Palos Verdes, CA

Leo says that’s common when using the wrong driver for the display. Check the display settings and try another resolution - look for the native display settings. If that doesn't fix it, Ed should look for the correct drivers from the manufacturer (in Ed's case, Dell) and install those. Ed said they only list drivers up through Windows Vista, but the Windows Vista drivers should work fine on his computer.