drivers

Why is my computer not seeing my USB 3.0 hard drive after waking from sleep?

USB hard drive

Episode 1132

Mark from Chatsworth, CA

Mark bought a Dell Desktop with Windows 8 and downgraded to Windows 7. But his USB 3 hard drive isn't working right when waking from sleep, even after he's re-installed the drivers. He has to reboot the computer to get it to read the hard drive.

Leo says to check out the USB Root Hub. He should make sure that the checkbox "wake from sleep" is enabled (checked). Otherwise it won't wake up.

How can I get the sound back on my computer?

Episode 1103

Esther from California

Esther's sound in her computer suddenly stopped working. Esther should first check the speaker cables to be sure they are still seated. Unplug and plug them back in. Esther can also see what happens when she plugs in headphones. If that works, then it's not the sound driver. She should also make sure her speakers are turned on in the computer's settings. She might even try a simple reboot. If she can't get sound after checking all of those things, it may need to be looked at by a technician, or she may have to reinstall Windows.

Why doesn't my video card work with my Mac Pro?

Episode 1094

Paul from Driving on i5

Paul bought a new Mac Pro but he's having issues using a third party video card. Leo says that's because of compatibility issues with drivers. Leo says that it's always best to stick with Mac designed video cards or go with Windows. Mac doesn't play well with third party hardware. He should stick with the card that comes with the Mac. If he still wants a third party video card option, Leo recommends going to MacSales. They will have models of cards that are designed specifically for Mac.

Why am I getting an error saying the "Catalyst Control Center" isn't supported?

Episode 1066

Barbara from Chula Vista, CA

Barbara bought a refurbished Windows 7 computer and she keeps getting an error message saying that the Catalyst Control center isn't supported. Leo says that's a video card driver error and it's likely that Barbara just needs to update her drivers. ATI's Catalyst Control center is primilary for gamers and Leo says going to AMD.com and clicking on the driver support page will get her where she needs to go. She will need to know what video card she has. Barbara should get this directly from AMD, not a third party site.

Why isn't Windows working properly after replacing my motherboard?

Episode 1050

Steve from Big Bear, CA

Steve is having trouble with his screen refreshing a lot on his PC after having changed motherboards. Leo says that swapping out a motherboard is a huge change and it means he needs to do a clean reinstall of Windows after formatting the hard drive. Since Steve is using an OEM copy of Windows, it's trying to install the wrong video drivers. Steve should delete all the drivers from the device manager and reboot.

How can I fix a sound card driver issue?

Episode 1005

Roger from Whittier, CA

Roger is getting an "Dolby" error message on his desktop when it boots up. Leo says it's an issue with Roger's sound card. A motherboard sound card could be causing the issue. If so, then it's the job of the motherboard manufacturer. A new driver should fix it, so he should just go to the motherboard website and download the latest motherboard drivers. A dedicated sound card would fix the issue as well.