drivers

Why can't I use Skype with Windows 10?

Skype

Episode 1212

David from Arizona

David is getting a blue screen when trying to use Skype and Windows 10. Leo says uninstall it. Then he should reinstall the desktop version of it, not the Metro version. The issue could be with a driver for his video camera. If the camera is built-in, then he'll have to go to his laptop manufacturer (in this case Lenovo) and get the latest drivers. While he's at it, he should get all of them.

Why can't I upgrade to Windows 10?

Windows 10 upgrade

Episode 1212

Paul from Columbus, OH

Paul has a Dell XPS series desktop that's about six years old. He's getting a message that it's not available for a Windows 10 upgrade. Leo says that could be. Although that computer is more than capable of running Windows 10. Leo advises updating the motherboard drivers. First he should roll back to Windows 7. Then he can update the drivers, run the compatibility checker, and then try installing again.

What happens if my printer isn't supported in Windows 10?

Brother All-in-One Printer

Episode 1211

Robert from Long Beach, CA

Robert has an old Brother all-in-one printer, but it isn't supported with Windows 10 or even Windows 8. He can only do basic printing, but no scanning. How can he get around that? Leo says it's frustrating when support ends for a product. Leo says that Robert could get a third party scanner driver that will work. Ideally, he'll want a solution from Brother, but Leo says Hamrick's VueScan is a good option.

Why can't I access the internet with Windows 10?

Windows 10

Episode 1207

Michael from Anaheim, CA

Michael updated to Windows 10, and now he doesn't have internet access. He went to Microsoft's website and downloaded it. Leo says he did it that way and a lot of devices didn't get the needed drivers. So Leo thinks that being impatient and updating before Microsoft pushes it is not the way to go. It's much better to upgrade when Microsoft says your copy is ready, and that way you get all the drivers and proper activation.

Why can't my scanner work in Windows 8?

Episode 1192

Bret from New Jersey

Bret has an old scanner that he can't get to work with Windows 8. It looks like Canon doesn't have any new drivers for it, nor does Microsoft. How can he get it to work in Windows? Leo says that the Windows 8 driver isn't much different than Windows 7, and there's no reason why he shouldn't be able to install the Windows 7 driver. A TWAIN driver is generic, and if the scanner supports TWAIN, he may be able to use that.

How can I keep my laptop from connecting over Wi-Fi when it's hardwired with ethernet?

Episode 1189

Noah from Wyoming, MI

Noah is trying to connect his laptop to his router via ethernet, but his laptop keeps connecting via Wi-Fi instead. Leo says on the Mac, he could order the connections so that the laptop would try ethernet first and then go to Wi-Fi. On a Windows Machine it's a bit more complicated. It could be a driver issue. He should update his drivers.

Where can I get drivers for a NUC?

Intel NUC

Episode 1167

Don from Cranston, RI

Don uses his Mac as a Windows machine and he's thinking of getting a NUC. Leo says that a NUC is an interesting idea -- it's kind of like a Windows version of the Mac Mini. Leo likes them. Leo says that if Windows doesn't have drivers for it, Intel will have them to download. Don can then put them on a thumb drive and install them. It's a good choice for a barebones system.

Will a Windows 7 laptop work with a Windows XP printer/scanner?

Episode 1158

Daryl from Ashville, NC

Daryl hasn't gotten a new computer in 20 years and he recently got an HP printer and scanner. Will a Windows 7 laptop run with devices that are XP compatible? Leo says sure it should. Just make sure the drivers are compatible. He should go to the HP site and look under drivers. If it says Windows 7, he's golden. But even under XP, it's probably alright.

Why did the Wi-Fi stop working on my laptop after installing HP driver updates?

Wi-Fi

Episode 1143

Jerry from California

Jerry began having Wi-Fi issues after updating drivers from HP. Leo suggests looking in the system tray to see if there's a red "x." If there is, then he'll know the problem is a connection. He should go through the settings, update his password, and make sure it's in Ad Hoc mode, not infrastructure. Right click on the tray icon and select "Properties." That'll take him to settings.

Another option is to roll back to the old drivers. Jerry can also go into the system BIOS and make sure Wi-Fi wasn't disabled there.