drivers

Why can't my scanner work in Windows 8?

Episode 1192

Bret from New Jersey

Bret has an old scanner that he can't get to work with Windows 8. It looks like Canon doesn't have any new drivers for it, nor does Microsoft. How can he get it to work in Windows? Leo says that the Windows 8 driver isn't much different than Windows 7, and there's no reason why he shouldn't be able to install the Windows 7 driver. A TWAIN driver is generic, and if the scanner supports TWAIN, he may be able to use that.

How can I keep my laptop from connecting over Wi-Fi when it's hardwired with ethernet?

Episode 1189

Noah from Wyoming, MI

Noah is trying to connect his laptop to his router via ethernet, but his laptop keeps connecting via Wi-Fi instead. Leo says on the Mac, he could order the connections so that the laptop would try ethernet first and then go to Wi-Fi. On a Windows Machine it's a bit more complicated. It could be a driver issue. He should update his drivers.

Where can I get drivers for a NUC?

Intel NUC

Episode 1167

Don from Cranston, RI

Don uses his Mac as a Windows machine and he's thinking of getting a NUC. Leo says that a NUC is an interesting idea -- it's kind of like a Windows version of the Mac Mini. Leo likes them. Leo says that if Windows doesn't have drivers for it, Intel will have them to download. Don can then put them on a thumb drive and install them. It's a good choice for a barebones system.

Will a Windows 7 laptop work with a Windows XP printer/scanner?

Episode 1158

Daryl from Ashville, NC

Daryl hasn't gotten a new computer in 20 years and he recently got an HP printer and scanner. Will a Windows 7 laptop run with devices that are XP compatible? Leo says sure it should. Just make sure the drivers are compatible. He should go to the HP site and look under drivers. If it says Windows 7, he's golden. But even under XP, it's probably alright.

Why did the Wi-Fi stop working on my laptop after installing HP driver updates?

Wi-Fi

Episode 1143

Jerry from California

Jerry began having Wi-Fi issues after updating drivers from HP. Leo suggests looking in the system tray to see if there's a red "x." If there is, then he'll know the problem is a connection. He should go through the settings, update his password, and make sure it's in Ad Hoc mode, not infrastructure. Right click on the tray icon and select "Properties." That'll take him to settings.

Another option is to roll back to the old drivers. Jerry can also go into the system BIOS and make sure Wi-Fi wasn't disabled there.

Why is my computer not seeing my USB 3.0 hard drive after waking from sleep?

USB hard drive

Episode 1132

Mark from Chatsworth, CA

Mark bought a Dell Desktop with Windows 8 and downgraded to Windows 7. But his USB 3 hard drive isn't working right when waking from sleep, even after he's re-installed the drivers. He has to reboot the computer to get it to read the hard drive.

Leo says to check out the USB Root Hub. He should make sure that the checkbox "wake from sleep" is enabled (checked). Otherwise it won't wake up.

How can I get the sound back on my computer?

Episode 1103

Esther from California

Esther's sound in her computer suddenly stopped working. Esther should first check the speaker cables to be sure they are still seated. Unplug and plug them back in. Esther can also see what happens when she plugs in headphones. If that works, then it's not the sound driver. She should also make sure her speakers are turned on in the computer's settings. She might even try a simple reboot. If she can't get sound after checking all of those things, it may need to be looked at by a technician, or she may have to reinstall Windows.