drivers

Why can't I upgrade to Windows 10 on my Mac?

Episode 1251

Carlos from Santo Domingo

Carlos has been trying to upgrade to Windows 10 on his Mac and it keeps asking for a CD instead of installing with the ISO. Leo says it may be a bad ISO. Boot Camp Assistant will automatically install it. Microsoft will also allow him to download a Windows 10 ISO and it will verify the ISO to be sure it's valid. He can also use this app to download any missing drivers (thanks to Beastmaster in the chatroom).

Why doesn't Windows 10 work after updating?

Episode 1250

Larry from Manhattan Beach, CA

Larry has a Windows 10 gaming machine that he built, but after updating to Windows 10, it won't boot up. It always crashes. But when he put his Linux disk in it and it runs fine. Leo says that it's likely a driver issue. It's not uncommon for Windows to crash after being updated as there may be additional features that the hardware won't support. Microsoft may have put in a driver that isn't supported by Larry's hardware set. There's a good chance there's nothing wrong with the hardware and that in time, Microsoft will release a fix.

Why do I get a bluescreen when unplugging my USB Headset?

Episode 1248

Camden from Mission Viejo, CA

Cam has a USB headset that causes a bluescreen of death when he unplugs it, and then his USB ports stop working. Leo suspects that the USB driver is corrupted. It could also be a bad USB port or short circuit in the headset. But he should always test the driver. He should remove it in Device Manger - Windows Key + X, then select "Device Manager." Then let it reacquire and install the drivers.

How can I get my printer to work with Windows 10?

Episode 1239

Mike from Riverside, CA

Mike bought a new Dell Laptop with Windows 10 and now his printer isn't supported. Leo says that a lot of people are discovering that many printers and other peripherals don't work with Windows 10. But that isn't the fault of Microsoft, it's the manufacturer of the printer. They haven't made a driver for it. And they most likely want to sell him a compatible printer instead. There are other choices, however. CUPS drivers are generic and could work. They're based on Linux and he would just need a CUPS to Windows driver to serve as a middle man.

How can I restore my desktop settings after remote access?

Episode 1237

Ian from Lakeview Terrace, CA

Ian installed Splashtop remote desktop to his PC so he could control it from his iPad. But now the icons are all spread out in a weird way. Leo says that's a resolution issue between his iPad and the desktop. It doesn't remember his layout, and it'll change it back and forth rather than present it as he set it up. Leo suggests going into the Windows Display settings and changing the resolution to a proper setting for both. But in Windows 10, there's actually two display menus, one for touch screen, the other for the laptop.

Why did I lose audio controls when recovering Windows 10?

Episode 1236

Brett from New Jersey

Brett bought a Windows 10 computer from Dell and the audio presets are missing. Leo says that sounds like a driver issue based on an incomplete recovery. Brett should go to the Dell website and get the updated Windows 10 drivers. He could also try deleting the sound drivers, reboot and then let Windows reinstall them. It could be that the DVD installed the wrong driver.

Why can't I connect my printer/scanner to my Windows 10 machine?

Episode 1234

VJ from Walnut, CA

VJ has an Epson printer/scanner and he can't connect to his Windows 10 laptop even though he has the latest drivers. Leo says that upgrades do break connectivity sometimes and it could be that VJ installed the 32 bit drivers instead of the 64 bit drivers. It may be worth trying third party software. VJ should try unplugging and plugging it back in. See if the USB driver is seeing the scanner. He should press Windows Key + X for Device Manager. He also should try a different USB port.

Why doesn't my printer print in color anymore?

HP Officejet 6700

Episode 1224

Jim from North Hollywood, CA

Jim has an HP OfficeJet 6700 printer and he's having trouble printing in color now that he's upgraded to Yosemite. Leo says that HP probably has an updated driver for it. He should click on the drivers button at HP.com and it'll give him the drivers for his OS X version. He should just be sure he gets the driver that's compatible with OS X Yosemite. It's up to the manufacturers, especially with older hardware, to update the drivers and sometimes a software update will simply break connectivity.