drivers

How can I restore my desktop settings after remote access?

Episode 1237

Ian from Lakeview Terrace, CA

Ian installed Splashtop remote desktop to his PC so he could control it from his iPad. But now the icons are all spread out in a weird way. Leo says that's a resolution issue between his iPad and the desktop. It doesn't remember his layout, and it'll change it back and forth rather than present it as he set it up. Leo suggests going into the Windows Display settings and changing the resolution to a proper setting for both. But in Windows 10, there's actually two display menus, one for touch screen, the other for the laptop.

Why did I lose audio controls when recovering Windows 10?

Episode 1236

Brett from New Jersey

Brett bought a Windows 10 computer from Dell and the audio presets are missing. Leo says that sounds like a driver issue based on an incomplete recovery. Brett should go to the Dell website and get the updated Windows 10 drivers. He could also try deleting the sound drivers, reboot and then let Windows reinstall them. It could be that the DVD installed the wrong driver.

Why can't I connect my printer/scanner to my Windows 10 machine?

Episode 1234

VJ from Walnut, CA

VJ has an Epson printer/scanner and he can't connect to his Windows 10 laptop even though he has the latest drivers. Leo says that upgrades do break connectivity sometimes and it could be that VJ installed the 32 bit drivers instead of the 64 bit drivers. It may be worth trying third party software. VJ should try unplugging and plugging it back in. See if the USB driver is seeing the scanner. He should press Windows Key + X for Device Manager. He also should try a different USB port.

Why doesn't my printer print in color anymore?

HP Officejet 6700

Episode 1224

Jim from North Hollywood, CA

Jim has an HP OfficeJet 6700 printer and he's having trouble printing in color now that he's upgraded to Yosemite. Leo says that HP probably has an updated driver for it. He should click on the drivers button at HP.com and it'll give him the drivers for his OS X version. He should just be sure he gets the driver that's compatible with OS X Yosemite. It's up to the manufacturers, especially with older hardware, to update the drivers and sometimes a software update will simply break connectivity.

Why can't I use Skype with Windows 10?

Skype

Episode 1212

David from Arizona

David is getting a blue screen when trying to use Skype and Windows 10. Leo says uninstall it. Then he should reinstall the desktop version of it, not the Metro version. The issue could be with a driver for his video camera. If the camera is built-in, then he'll have to go to his laptop manufacturer (in this case Lenovo) and get the latest drivers. While he's at it, he should get all of them.

Why can't I upgrade to Windows 10?

Windows 10 upgrade

Episode 1212

Paul from Columbus, OH

Paul has a Dell XPS series desktop that's about six years old. He's getting a message that it's not available for a Windows 10 upgrade. Leo says that could be. Although that computer is more than capable of running Windows 10. Leo advises updating the motherboard drivers. First he should roll back to Windows 7. Then he can update the drivers, run the compatibility checker, and then try installing again.

What happens if my printer isn't supported in Windows 10?

Brother All-in-One Printer

Episode 1211

Robert from Long Beach, CA

Robert has an old Brother all-in-one printer, but it isn't supported with Windows 10 or even Windows 8. He can only do basic printing, but no scanning. How can he get around that? Leo says it's frustrating when support ends for a product. Leo says that Robert could get a third party scanner driver that will work. Ideally, he'll want a solution from Brother, but Leo says Hamrick's VueScan is a good option.

Why can't I access the internet with Windows 10?

Windows 10

Episode 1207

Michael from Anaheim, CA

Michael updated to Windows 10, and now he doesn't have internet access. He went to Microsoft's website and downloaded it. Leo says he did it that way and a lot of devices didn't get the needed drivers. So Leo thinks that being impatient and updating before Microsoft pushes it is not the way to go. It's much better to upgrade when Microsoft says your copy is ready, and that way you get all the drivers and proper activation.