drivers

Why is my NVidia card crashing?

NVidia video card

Episode 1336

Larry from Melbourne, AUS

Larry is having trouble with his NVidia video card which keeps crashing, especially when watching HD video. The screen will go black and he'll get awful sounding audio. Leo says that's a sign of a bad or corrupted driver that will write improperly to the memory buffers. The only thing that can do that is Windows itself or a driver. Reinstalling the driver could solve the problem.

Why are the graphics on my PC getting large right before it crashes?

Episode 1326

Dave from Canyon Lake, CA

Dave upgraded to a Windows 10 Acer PC and his graphics are too large. Then it crashes, causing him to have to reboot. Leo says that's a common video driver issue. Leo says Dave needs to make sure he has the latest drivers from Acer. What Dave needs to do is figure out which video card he has, whether it's a dedicated video card or an integrated video card. He should look in the Device Manager to see the list of hardware. Then once he has that information, he should go to the Acer website and download the drivers. It could be via video card or machine model number.

Why is my laptop battery life worse with Windows 10?

Windows 10

Episode 1322

Tom from Boseman, MT

Tom has two laptops that he's upgraded to Windows 10. One has decreased his battery life by 33%. Leo says that's usually a sign of a driver issue. Windows could have installed the wrong drivers. He recommends going to the manufacturer and getting the latest drivers. Power management has been a tough problem with Windows 10, though. So they may have a fix for that.

How can I get drivers for Windows using a Mac?

Episode 1321

Tim from Temecula, CA

Tim updated to Windows 10 and now he can't get online wirelessly. Leo says Tim's Asus uses the Broadcom driver. It's the ASUS T100 driver package and he can get it at asus.com. Then all he'll need to do is install it via thumb drive. He can even do it on a Mac. Then he can install the drivers to his Asus from the thumb drive. He should just make sure the thumb drive is formatted to FAT32.

Why doesn't my new laptop have sound?

Episode 1317

Dennis from San Diego, CA

Dennis bought a new Dell XPS 9500 computer. Leo says that Dell XPS laptops are a very good choice. Dennis has an issue with the sound on it, though. He's also having problems streaming video. Leo says it could be the sound card but his first instinct is to look at the operating system. Dennis should update the drivers. He may even have to try reinstalling Windows. Then if that doesn't work, he can think about hardware.

Why doesn't Windows 10 see my external drive?

Episode 1315

Ed from Levittown, PA

Ed backed up his hard drive and then ran the Microsoft Windows 10 Anniversary Update, but his backup doesn't show up in Windows. Leo says he should be able to manually mount the hard drive in the Windows 10 drive manager. He should type Windows Key + X. It sounds like Windows update broke the USB driver. If it doesn't see the partition of the drive, then it sounds like a driver issue. Maybe the drive software is doing something. Ed should re-download and install the driver.

Why does my computer crash when I close a program?

Episode 1311

Mike from Huntington Beach, CA

Mike's home built computer crashes when he closes a program. The screen turns black and hangs up. It doesn't work again unless he reboots it. Leo says that's the hassle with building his own -- he has to eliminate each issue. Leo says the first thing to do is update his video card driver. He thinks it may be a bad driver. Leo says he can try booting to a USB key with Ubuntu on it and try to repeat the issue. If it repeats, he'll know it's a hardware issue. If it doesn't, he'll know it's a software issue.

Why is Windows 10 stretched on my computer?

Episode 1304

Alan from West LA, CA

Alan has an old Dell computer and he is having trouble using Windows 10 because of the video problems. Leo says that Windows should be able to automatically read the native resolution and adjust accordingly. For some reason, Windows thinks the aspect ratio is wrong and it's stretching it to widescreen. It could be a driver issue. It may also be the text file that describes the attributes of the monitor. It's called a monitor driver.

Why can't I upgrade Windows 8?

Episode 1302

Brenda from Fort Paine, AL

Brenda needs to upgrade from Windows 8 to 8.1. Leo says she definitely needs to do that. She says that Windows wants to uninstall Sentinel runtime drivers before installing, but she can't remove them because she hasn't installed them. Leo says it could be due to a program that she used in the past, or it was preloaded in her machine. It's probably from a trial antivirus. She's going to have to reinstall the trialware, and then uninstall it using their removal tool.