drivers

Why can't I reinstall Windows 10?

Marshall from Demoines, IA

Episode 1497

Marshall has a friend who needs to reinstall Windows 10. Leo says to download the Microsoft Media Installer and install it on a thumbdrive. That will then enable you to install the OS from USB. Marshall says he's having trouble because it can't see his hard drive. Leo says that it sounds like it's a hybrid drive and Marshall may need to update his drivers in order to install. Leo says that Intel's 32GB SSDs were hybrid drives paired with a spinning hard drive. It's not a good solution at all. The OS is going to see two drives instead of one and when you go to install, it may have issues.

Why can't I update my Linux computer?

Episode 1487

Tom from Hawaii
https://en.wikipedia.org/wiki/File:Ubuntu-icon-pd2_vector.svg

Tom uses Ubuntu, and lately, he's ran into issues updating his HP computer. Leo says that Linux only works on a computer that has drivers that are written for it. When people update, they may run into issues where their drivers have been "broken." It's often a video driver issue. Starting over and trying again will cause Linux to choose the right driver and continue. But if not, then it's a driver or hardware compatibility issue.

Why does my monitor get jittery when I access my contacts?

Episode 1482

Paul from Riverside, CA
Google Chrome

Paul has a Dell workstation running Windows 7, but when he opens the contacts, the screen goes wonky and it jitters to the point where he can't use it. He swapped devices and it doesn't repeat, and it's not the cables. Leo says that narrows it down to the video card. But he tried it with a different monitor and it does it. So that indicates a weird browser problem that gets triggered by the monitor. Leo says to boot into safe mode and remove Chrome. Then he should try and reinstall it. It could just be a bad install.

Why doesn't my USB 3 video card work?

Episode 1472

Robert from La Crescenta, CA
Gigabyte Motherboard

Robert built his own computer with a nice Gigabyte motherboard, but his USB 3 video card isn't working with it. Leo says that's likely because his third-party card doesn't want to use the USB 3 chip on the motherboard. It has it's own. When he plugs the card into his PCI-Express slot, he should make sure it's properly seated and is a 4 lane slot. If Windows doesn't recognize it, then he should make sure the PCI-Express slot is enabled. He can refer to his motherboard manual on how. Also, he should check in the Windows 10 device manager to see if there's an "X" on the USB hub.

Why doesn't my scanner/printer work?

Episode 1471

Rex from San Diego, CA
Hamrick VueScan

Rex is having issues with his printer and was told to delete the printer driver to fix it. Will that work? Leo says that if he deletes a bad driver, Windows will look for a new one and reinstall it. But it will be the latest driver that Microsoft certifies, and that could fix the problem. Rex could also be dealing with a bad spooler. Leo recommends using Hamrick VueScan as his scanner driver. It has better settings, and could work better for him.

Why can't I play DVDs on my Windows 7 computer?

Episode 1470

David from Los Angeles, CA
DVDs

David has high end 17" Windows 7 laptop, but he's having issues with his optical drive after being reinstalled. Leo says there's a bunch of things it could be, like a damaged player or a broken cable. Since it happened after a reinstall, it may have missed the DVD player driver. David should check his device manager to see if Windows sees it. If it's not in there, then he'll need to install the drivers in order to use that player.

Why does my laptop display have problems after waking up?

Episode 1446

Andrew from California
BIOS

Andrew's laptop goes to sleep and when he wakes it up, it shows a broken up video screen until he reboots. Leo says it wakes up confused, and he's not surprised since it's Windows. But he's never seen what Andrew describes. It usually causes problems like this with Hibernation, but not sleep. That's why he recommends disabling hibernate. But sleep shouldn't do that since the RAM gets refreshed regularly. If his BIOS is out of date, that could cause it. But it's never happened to Leo. Andrew should also make sure his display drivers are up to date.

What happened to the sound mixer in Windows?

Episode 1357

Scott from Costa Mesa, CA
Dell OptiPlex

Scott bought a Dell OptiPlex and it doesn't have a sound mixer utility for SoundForge. Leo says that it should, especially since Scott sees a microphone. It may not show up from the right click menu on the task bar, though.

Scott should check his sound and task bar settings. He can also try to install the drivers from Dell. The sound card may also need to be enabled in BIOS. Also, he should check in the Device Manager (Windows Key + X) and see if the drivers are missing. The chatroom says he may need to install ASIO drivers for SoundForge.

Why is my NVidia card crashing?

Episode 1336

Larry from Melbourne, AUS
NVidia video card

Larry is having trouble with his NVidia video card which keeps crashing, especially when watching HD video. The screen will go black and he'll get awful sounding audio. Leo says that's a sign of a bad or corrupted driver that will write improperly to the memory buffers. The only thing that can do that is Windows itself or a driver. Reinstalling the driver could solve the problem.