Why doesn't my USB 3 video card work?

Episode 1472

Robert from La Crescenta, CA
Gigabyte Motherboard

Robert built his own computer with a nice Gigabyte motherboard, but his USB 3 video card isn't working with it. Leo says that's likely because his third-party card doesn't want to use the USB 3 chip on the motherboard. It has it's own. When he plugs the card into his PCI-Express slot, he should make sure it's properly seated and is a 4 lane slot. If Windows doesn't recognize it, then he should make sure the PCI-Express slot is enabled. He can refer to his motherboard manual on how. Also, he should check in the Windows 10 device manager to see if there's an "X" on the USB hub.

Why doesn't my scanner/printer work?

Episode 1471

Rex from San Diego, CA
Hamrick VueScan

Rex is having issues with his printer and was told to delete the printer driver to fix it. Will that work? Leo says that if he deletes a bad driver, Windows will look for a new one and reinstall it. But it will be the latest driver that Microsoft certifies, and that could fix the problem. Rex could also be dealing with a bad spooler. Leo recommends using Hamrick VueScan as his scanner driver. It has better settings, and could work better for him.

Why can't I play DVDs on my Windows 7 computer?

Episode 1470

David from Los Angeles, CA

David has high end 17" Windows 7 laptop, but he's having issues with his optical drive after being reinstalled. Leo says there's a bunch of things it could be, like a damaged player or a broken cable. Since it happened after a reinstall, it may have missed the DVD player driver. David should check his device manager to see if Windows sees it. If it's not in there, then he'll need to install the drivers in order to use that player.

Why does my laptop display have problems after waking up?

Episode 1446

Andrew from California

Andrew's laptop goes to sleep and when he wakes it up, it shows a broken up video screen until he reboots. Leo says it wakes up confused, and he's not surprised since it's Windows. But he's never seen what Andrew describes. It usually causes problems like this with Hibernation, but not sleep. That's why he recommends disabling hibernate. But sleep shouldn't do that since the RAM gets refreshed regularly. If his BIOS is out of date, that could cause it. But it's never happened to Leo. Andrew should also make sure his display drivers are up to date.

What happened to the sound mixer in Windows?

Episode 1357

Scott from Costa Mesa, CA
Dell OptiPlex

Scott bought a Dell OptiPlex and it doesn't have a sound mixer utility for SoundForge. Leo says that it should, especially since Scott sees a microphone. It may not show up from the right click menu on the task bar, though.

Scott should check his sound and task bar settings. He can also try to install the drivers from Dell. The sound card may also need to be enabled in BIOS. Also, he should check in the Device Manager (Windows Key + X) and see if the drivers are missing. The chatroom says he may need to install ASIO drivers for SoundForge.

Why is my NVidia card crashing?

Episode 1336

Larry from Melbourne, AUS
NVidia video card

Larry is having trouble with his NVidia video card which keeps crashing, especially when watching HD video. The screen will go black and he'll get awful sounding audio. Leo says that's a sign of a bad or corrupted driver that will write improperly to the memory buffers. The only thing that can do that is Windows itself or a driver. Reinstalling the driver could solve the problem.

Why are the graphics on my PC getting large right before it crashes?

Dave from Canyon Lake, CA

Episode 1326

Dave upgraded to a Windows 10 Acer PC and his graphics are too large. Then it crashes, causing him to have to reboot. Leo says that's a common video driver issue. Leo says Dave needs to make sure he has the latest drivers from Acer. What Dave needs to do is figure out which video card he has, whether it's a dedicated video card or an integrated video card. He should look in the Device Manager to see the list of hardware. Then once he has that information, he should go to the Acer website and download the drivers. It could be via video card or machine model number.

Why is my laptop battery life worse with Windows 10?

Episode 1322

Tom from Boseman, MT
Windows 10

Tom has two laptops that he's upgraded to Windows 10. One has decreased his battery life by 33%. Leo says that's usually a sign of a driver issue. Windows could have installed the wrong drivers. He recommends going to the manufacturer and getting the latest drivers. Power management has been a tough problem with Windows 10, though. So they may have a fix for that.

How can I get drivers for Windows using a Mac?

Tim from Temecula, CA

Episode 1321

Tim updated to Windows 10 and now he can't get online wirelessly. Leo says Tim's Asus uses the Broadcom driver. It's the ASUS T100 driver package and he can get it at Then all he'll need to do is install it via thumb drive. He can even do it on a Mac. Then he can install the drivers to his Asus from the thumb drive. He should just make sure the thumb drive is formatted to FAT32.