drive savers

How can I recover my crashed hard drive?

Episode 1517

Skyler from Cooper City, FL

Skyler's laptop drive crashed during the saving of a large file. Now the drive can't be seen by the computer. He tried seeing it in SpinRite and it doesn't see it either. Leo says that laptop had a so-called "fusion drive" which was half hard drive, half SSD drive. The technology was designed in a time when SSD drives were too expensive, and it really wasn't that great performance wise. It could be the spinning drive died, or the SSD drive died. Try rebooting into your BIOS and see if the BIOS sees it. If it does, then it could be a software issue.

How can I get data off a bad hard drive?

Hard drives

Episode 1483

Daryl from Silverado Canyon, CA

Daryl has a hard drive that has bad bearings, and he needs to get the data off it. He's tried to have the board on the drive replaced, but now it says it needs the original board or ROM. How can he get the data off this bad drive? Rich says that at this point, only a data recovery service like DriveSavers will be able to get the data off it, and it's not cheap. Rich says that it's odd that the data company would require him to get the proper materials. He recommends going to another company.

How can I recover my dead hard drive?

Episode 1182

Chris from Camarillo, CA

Chris hard drive is dead and he needs to get the data off it. Leo says that you can go to Drive Savers, they take apart the drive in a clean room and can then rebuild it so you can get the data off, but it's VERY expensive. Leo says that's why you need to backup all the time. Because hard drives can, and will crash. But a good computer geek may be able to coax that hard drive back to life long enough to get the data off if there's a soft failure. But it's a hardware issue, like a bad circuit board, DriveSavers is your only hope.