Skyler's laptop drive crashed during the saving of a large file. Now the drive can't be seen by the computer. He tried seeing it in SpinRite and it doesn't see it either. Leo says that laptop had a so-called "fusion drive" which was half hard drive, half SSD drive. The technology was designed in a time when SSD drives were too expensive, and it really wasn't that great performance wise. It could be the spinning drive died, or the SSD drive died. Try rebooting into your BIOS and see if the BIOS sees it. If it does, then it could be a software issue.
Daryl has a hard drive that has bad bearings, and he needs to get the data off it. He's tried to have the board on the drive replaced, but now it says it needs the original board or ROM. How can he get the data off this bad drive? Rich says that at this point, only a data recovery service like DriveSavers will be able to get the data off it, and it's not cheap. Rich says that it's odd that the data company would require him to get the proper materials. He recommends going to another company.
John's iPhone 5 has died. He's got 4,000 pictures on it. What can he do? Leo says that one place that can maybe do it is DriveSavers. They're experts at data recovery and do offer iPhone recovery, but it won't be cheap. If they can't do it, they'll know who can. This is why backing up is so important.
Chris hard drive is dead and he needs to get the data off it. Leo says that you can go to Drive Savers, they take apart the drive in a clean room and can then rebuild it so you can get the data off, but it's VERY expensive. Leo says that's why you need to backup all the time. Because hard drives can, and will crash. But a good computer geek may be able to coax that hard drive back to life long enough to get the data off if there's a soft failure. But it's a hardware issue, like a bad circuit board, DriveSavers is your only hope.
Martin's hard drive died. He moved his images from his hard drive to the backup and a week later both of them have failed! What can he do? Leo says this is why he advises a "3-2-1" backup strategy: 3 copies on 2 different formats, 1 off site. That's why Carbonite is important, for the off site part of it.
Norman has a MyBook Live USB drive that has died and he needs to get the pictures off it. Leo says that the drive itself may not be dead, but the enclosure could be. He could try a different cable, or a different computer. Then try removing the enclosure and putting it into a universal drive adapter. Plug that into his computer and it could work.