Dell

What laptop should I get for college?

Lenovo ThinkPad

Episode 1516

Tina from Manitowoc, WI

Tina is going back to school and needs to get a Windows based computer for class. Leo says that Windows 10 is a lot better than Tina's last Windows 95 computer. Recommendations include Dell, Hewlett Packard, and the Lenovo ThinkPad (Leo's favorite). The ThinkPad would be Leo's first choice because they are built to last and the keyboards are very durable. She should get 16gb RAM.

Why doesn't my new laptop battery work?

Lithium Ion Battery

Episode 1513

Chris from Burbank, CA

Chris is having issues with his old Dell laptop. The battery has died. Leo says that Lithium ion batteries have a limit of about 500 charges and then they simply die. If he can pop out the battery, he can plug it into his AC adapter and run it. But he can get get a new battery for it as well. Chris did that and it still doesn't work. Leo suspects it's a third party battery that won't work on that Dell. It's likely a knock off.

Why does Dell use used parts for repair?

amazon.com

Episode 1479

David from Hollywood, CA

David is a filmmaker and uses an Alienware computer for editing. But after six months it's having issues, and he's had to replace the motherboard, battery, and now he's having other issues and Alienware wants to replace it with a refurbished laptop. He also found out they've been replacing his parts with used parts. Leo says that's a common practice since they get computers back for return and can't sell them as new. So they use the computers as parts to repairs. The parts are still perfectly good. But they should tell you that is what they are doing.

Is a stuck pixel covered under my laptop warranty?

Dell XPS 15

Episode 1472

Kip from Colorado

Kip bought a Dell XPS 15 laptop and the screen is gorgeous, but he has a burned out pixel on it and it's very annoying. Is that something covered under the Dell warranty? Leo says it depends. Sometimes it takes more than just one, and they need to be connected. There's no standard, so he'll just need to talk to Dell and ask. Rattle some cages and see if they'll replace it. Kip shouldn't hesitate to write Michael Dell for satisfaction as well.

Can I get a laptop with a DVD player built in?

Lenovo 17" laptop

Episode 1469

John from Montana

John wants a device for watching DVDs with a large screen. Leo says that optical media have disappeared and large screen laptops are rare as well. Dell and Lenovo still sell 17" laptops, though. But he won't have a DVD drive with it. He could get an external DVD drive. They're cheap and he can plug it in when he wants it. Leo also recommends getting a larger external monitor. He should just use external peripherals when he wants to watch DVDs. That will give him the best of both worlds.

Why does the Wi-Fi turn off on my laptop?

Man using laptop connecting with wifi

Episode 1466

Todd from Riverside, CA

Todd's pro-level support with Dell expired right as his Wi-Fi stopped working. When he turns it on, it just keeps turning back off. Is it broken or is the software doing something? Leo says there is a function key on the keyboard that can turn off the Wi-Fi, and if it's sticking, that could be causing the problem. If it's a business laptop, it may also have a switch on the side that can turn it off. Driver issues may also be causing it, so he should go to Dell and download all the latest motherboard drivers.

Should I buy a laptop or an all-in-one?

HP Envy All in One

Episode 1443

Randy from Big Bear Lake, CA

Randy is looking to get a laptop. Is Cyber Monday a good time to buy? Leo says that there will likely be some great deals. Leo prefers business grade laptops like the Lenovo ThinkPad. They're very robust. There are great support plans available too, including a one day turn around fix or replace option. Dell's Precision line is also worth taking a look at.

What computer should I buy?

Episode 1422

Sylvia from Lake Forest, CA

Sylvia wants to get a new computer but can't decide between a laptop and a desktop. Leo says that in general, a desktop is best for business. A laptop is for personal use. Since Sylvia does video and photo editing, she also should get Adobe's Creative Cloud. She'll also need a minimum of 16GB of RAM, but for video, 32 would be even better.

What's the best monitor for my laptop?

Dell 27" Monitor

Episode 1412

Cathy from Laguna Nigel, CA

Cathy is looking for a monitor that she can use with her laptop when she's at home. Leo says that any modern laptop will have an HDMI port and that will connect to an external monitor. In fact, some can support up to three monitors!

What size should she get? Leo says to go with the Dell 27". It's very affordable and the color quality is really good. ASUS also makes monitors, and they are very wide for gaming. It would be great for what Cathy needs as well.