Dell

Why does Dell use used parts for repair?

Episode 1479

David from Hollywood, CA
amazon.com

David is a filmmaker and uses an Alienware computer for editing. But after six months it's having issues, and he's had to replace the motherboard, battery, and now he's having other issues and Alienware wants to replace it with a refurbished laptop. He also found out they've been replacing his parts with used parts. Leo says that's a common practice since they get computers back for return and can't sell them as new. So they use the computers as parts to repairs. The parts are still perfectly good. But they should tell you that is what they are doing.

Is a stuck pixel covered under my laptop warranty?

Episode 1472

Kip from Colorado
Dell XPS 15

Kip bought a Dell XPS 15 laptop and the screen is gorgeous, but he has a burned out pixel on it and it's very annoying. Is that something covered under the Dell warranty? Leo says it depends. Sometimes it takes more than just one, and they need to be connected. There's no standard, so he'll just need to talk to Dell and ask. Rattle some cages and see if they'll replace it. Kip shouldn't hesitate to write Michael Dell for satisfaction as well.

Can I get a laptop with a DVD player built in?

Episode 1469

John from Montana
Lenovo 17" laptop

John wants a device for watching DVDs with a large screen. Leo says that optical media have disappeared and large screen laptops are rare as well. Dell and Lenovo still sell 17" laptops, though. But he won't have a DVD drive with it. He could get an external DVD drive. They're cheap and he can plug it in when he wants it. Leo also recommends getting a larger external monitor. He should just use external peripherals when he wants to watch DVDs. That will give him the best of both worlds.

Why does the Wi-Fi turn off on my laptop?

Episode 1466

Todd from Riverside, CA
Man using laptop connecting with wifi

Todd's pro-level support with Dell expired right as his Wi-Fi stopped working. When he turns it on, it just keeps turning back off. Is it broken or is the software doing something? Leo says there is a function key on the keyboard that can turn off the Wi-Fi, and if it's sticking, that could be causing the problem. If it's a business laptop, it may also have a switch on the side that can turn it off. Driver issues may also be causing it, so he should go to Dell and download all the latest motherboard drivers.

Should I buy a laptop or an all-in-one?

Episode 1443

Randy from Big Bear Lake, CA
HP Envy All in One

Randy is looking to get a laptop. Is Cyber Monday a good time to buy? Leo says that there will likely be some great deals. Leo prefers business grade laptops like the Lenovo ThinkPad. They're very robust. There are great support plans available too, including a one day turn around fix or replace option. Dell's Precision line is also worth taking a look at.

What computer should I buy?

Sylvia from Lake Forest, CA

Episode 1422

Sylvia wants to get a new computer but can't decide between a laptop and a desktop. Leo says that in general, a desktop is best for business. A laptop is for personal use. Since Sylvia does video and photo editing, she also should get Adobe's Creative Cloud. She'll also need a minimum of 16GB of RAM, but for video, 32 would be even better.

What's the best monitor for my laptop?

Episode 1412

Cathy from Laguna Nigel, CA
Dell 27" Monitor

Cathy is looking for a monitor that she can use with her laptop when she's at home. Leo says that any modern laptop will have an HDMI port and that will connect to an external monitor. In fact, some can support up to three monitors!

What size should she get? Leo says to go with the Dell 27". It's very affordable and the color quality is really good. ASUS also makes monitors, and they are very wide for gaming. It would be great for what Cathy needs as well.

What's a good laptop for college?

Episode 1402

Paul from Los Angeles, CA
Dell XPS 15

Paul is going to college to study mechanical engineering and he needs a good laptop that can handle the work load. Leo says ideally, he'll get more bang for his buck with a PC. He'll also get more choices. Also, it's always best to check with the college or university for what they prefer. They may require more powerful hardware and specific software. He'll also want an SSD because it'll boot up faster.