Dell

Is there such a thing as a hard drive-less computer?

Hard drives

Episode 1552

Dennis from Marina Del Rey, CA

Dennis is looking to get a new computer and wants to know if he can get one without a hard drive. He's got two 8TB SATA drives ready to go, plus an SSD. Leo says that any tower case will have room for multiple drives. He'll need one fast enough to do video editing.

Leo recommends going to Dell. Dennis should return his SSD and get it with the SSD built-in to save himself the time installing it. He could go cheaper, but since Dennis does this for a living, it's worth paying a little extra for a top of the line model.

What's the best computer for accounting?

ThinkPad T580

Episode 1546

Ken from Glendale, CA

Ken is starting his own accountant firm and wants to know what computer would be best for accounting. Leo says that the current trend is to use online bookkeeping, and what operating system he uses really doesn't matter. Having said that, he can save a lot of money with a Windows machine. Dell makes a great, professional platform. The Lenovo ThinkPad is also a good option. There is a ThinkPad with a number pad, too, which is ideal for data entry.

What computer do I need for video editing?

Dell Precision Workstation

Episode 1537

Gary from Walla Walla, WA

Gary wants to buy a PC for video editing. How much should he spend? Leo says that just about any PC can do video editing. The money comes from how much performance he'll want. Leo uses a Dell Precision Workstation with Xeon processors that scream. So they are very powerful and expensive. An iMac would be more than adequate, though, to capture and edit home movies. A MacBook Pro would also work.

What laptop should I buy?

Episode 1535

Sam from Chatsworth, CA

Sam wants to get a laptop. How are the Lenovo's? Leo says that he doesn't care for the consumer grade line, but the ThinkPad business line is second to none. Dell makes a good laptop in the Inspiron line. 17" is a big large for a laptop, and the battery life will be terrible. I t may be better to get a 13 or 15" and then get a 27" monitor to plug it into when you are your desk. Leo also recommends buying the Gold level support. Costco offers support too that is pretty good.

Should he go Mac instead? Leo says that's a personal decision. But Apple's laptops are top notch.

What laptop should I get for college?

Lenovo ThinkPad

Episode 1516

Tina from Manitowoc, WI

Tina is going back to school and needs to get a Windows based computer for class. Leo says that Windows 10 is a lot better than Tina's last Windows 95 computer. Recommendations include Dell, Hewlett Packard, and the Lenovo ThinkPad (Leo's favorite). The ThinkPad would be Leo's first choice because they are built to last and the keyboards are very durable. She should get 16gb RAM.

Why doesn't my new laptop battery work?

Lithium Ion Battery

Episode 1513

Chris from Burbank, CA

Chris is having issues with his old Dell laptop. The battery has died. Leo says that Lithium ion batteries have a limit of about 500 charges and then they simply die. If he can pop out the battery, he can plug it into his AC adapter and run it. But he can get get a new battery for it as well. Chris did that and it still doesn't work. Leo suspects it's a third party battery that won't work on that Dell. It's likely a knock off.

Why does Dell use used parts for repair?

amazon.com

Episode 1479

David from Hollywood, CA

David is a filmmaker and uses an Alienware computer for editing. But after six months it's having issues, and he's had to replace the motherboard, battery, and now he's having other issues and Alienware wants to replace it with a refurbished laptop. He also found out they've been replacing his parts with used parts. Leo says that's a common practice since they get computers back for return and can't sell them as new. So they use the computers as parts to repairs. The parts are still perfectly good. But they should tell you that is what they are doing.

Is a stuck pixel covered under my laptop warranty?

Dell XPS 15

Episode 1472

Kip from Colorado

Kip bought a Dell XPS 15 laptop and the screen is gorgeous, but he has a burned out pixel on it and it's very annoying. Is that something covered under the Dell warranty? Leo says it depends. Sometimes it takes more than just one, and they need to be connected. There's no standard, so he'll just need to talk to Dell and ask. Rattle some cages and see if they'll replace it. Kip shouldn't hesitate to write Michael Dell for satisfaction as well.