data recovery

How can I recover my crashed hard drive?

Episode 1517

Skyler from Cooper City, FL

Skyler's laptop drive crashed during the saving of a large file. Now the drive can't be seen by the computer. He tried seeing it in SpinRite and it doesn't see it either. Leo says that laptop had a so-called "fusion drive" which was half hard drive, half SSD drive. The technology was designed in a time when SSD drives were too expensive, and it really wasn't that great performance wise. It could be the spinning drive died, or the SSD drive died. Try rebooting into your BIOS and see if the BIOS sees it. If it does, then it could be a software issue.

How can I get data off a bad hard drive?

Hard drives

Episode 1483

Daryl from Silverado Canyon, CA

Daryl has a hard drive that has bad bearings, and he needs to get the data off it. He's tried to have the board on the drive replaced, but now it says it needs the original board or ROM. How can he get the data off this bad drive? Rich says that at this point, only a data recovery service like DriveSavers will be able to get the data off it, and it's not cheap. Rich says that it's odd that the data company would require him to get the proper materials. He recommends going to another company.

What's a good app for recovering data on my iPhone?

PhoneView on Mac

Episode 1474

Ricardo from Anaheim, CA

Ricardo would like to recover some data from his phone, including his messages. How can he do that? Leo says that there's a program called ECamm PhoneView is the best one he knows of. It's Mac only though. Free to try, then it costs $30. What about Doctor Phone? $100 is really pricey, and it has page after page of one-star reviews. So Leo would recommend steering clear of that one.

How can I recover missing data?

Piriform Recuva

Episode 1386

Annie from Las Vegas, NV

Annie had a video file folder on her computer that disappeared. The folder, files — everything. Leo suspects that a disk error occurred and when it was cleaned up, it was removed. More likely, the folder entry in the file allocation table was removed. Chances are, the data is still on her hard drive, they just can't be seen by the OS. It's like losing a card in a library card catalog.

How can I recover deleted images from my mobile phone?

Episode 1295

Earl from Granada Hills, CA

Earl accidentally deleted all of his vacation pictures on his phone. What can he do? Leo says that to guard against this in the future by using Google Photos, which will automatically upload his images when he's on a Wi-Fi connection.
Flickr does too.

With a little effort, Earl could use some recovery tools to restore them, but he'll have to make sure he connects his phone to his computer as a mass storage device. He'll be able to find that in settings.