data recovery

How can I get data off a bad hard drive?

Episode 1483

Daryl from Silverado Canyon, CA
Hard drives

Daryl has a hard drive that has bad bearings, and he needs to get the data off it. He's tried to have the board on the drive replaced, but now it says it needs the original board or ROM. How can he get the data off this bad drive? Rich says that at this point, only a data recovery service like DriveSavers will be able to get the data off it, and it's not cheap. Rich says that it's odd that the data company would require him to get the proper materials. He recommends going to another company.

What's a good app for recovering data on my iPhone?

Episode 1474

Ricardo from Anaheim, CA
PhoneView on Mac

Ricardo would like to recover some data from his phone, including his messages. How can he do that? Leo says that there's a program called ECamm PhoneView is the best one he knows of. It's Mac only though. Free to try, then it costs $30. What about Doctor Phone? $100 is really pricey, and it has page after page of one-star reviews. So Leo would recommend steering clear of that one.

How can I recover missing data?

Episode 1386

Annie from Las Vegas, NV
Piriform Recuva

Annie had a video file folder on her computer that disappeared. The folder, files — everything. Leo suspects that a disk error occurred and when it was cleaned up, it was removed. More likely, the folder entry in the file allocation table was removed. Chances are, the data is still on her hard drive, they just can't be seen by the OS. It's like losing a card in a library card catalog.

How can I recover deleted images from my mobile phone?

Earl from Granada Hills, CA

Episode 1295

Earl accidentally deleted all of his vacation pictures on his phone. What can he do? Leo says that to guard against this in the future by using Google Photos, which will automatically upload his images when he's on a Wi-Fi connection.
Flickr does too.

With a little effort, Earl could use some recovery tools to restore them, but he'll have to make sure he connects his phone to his computer as a mass storage device. He'll be able to find that in settings.