Bill is disabled and needs help getting his technology to work. Leo says that there are foundations that are dedicated to helping disabled people configure their tech for accessibility. They will also help him get a better price or even have it underwritten. Most computers and mobile devices do have limited voice control. Check out the NationMSSociety.org. There is an article there on living well with MS and it contains a section on accessibility in technology.
Gary wants to buy a PC for video editing. How much should he spend? Leo says that just about any PC can do video editing. The money comes from how much performance he'll want. Leo uses a Dell Precision Workstation with Xeon processors that scream. So they are very powerful and expensive. An iMac would be more than adequate, though, to capture and edit home movies. A MacBook Pro would also work.
Debbie had a power outage and now she can't open anything, especially her pictures. Leo says to try and reboot the computer first. Shut the computer down. Count to 10. Turn it back on. If that doesn't fix it, there's a chance that the hard drive has become corrupt if the computer was writing to the drive at the moment the power went out. This is why Leo recommends a surge protector that has a battery backup.
Leonard wants to get a new computer and he's got failing vision and would like to have one that can help him. Leo says Leonard will also need a screen reader to help read the screen. Leo recommends contacting the Lighthouse for the Blind. Or a Local Disability Resource Center. They can help you not only getting a computer and setting it up, but also getting you the tools you need to work with it. Call the Foundation for the Blind at 214-340-6328 and they'll help you find someone in your area that can help you.
Vicki put her computer to sleep and now it won't wake up again. Leo says the usual culprit is the power supply. She should try turning her monitor off and back on. She can press and hold the on/off switch of her computer for ten seconds. That will turn her computer fully off. She should unplug it for a few minutes, then plug it back in and turn it on, to see if the monitor will wake up. If it does, sometimes it can fall asleep and not get the signal to turn back on. Then shine a light on the power supply fan and see if it's spinning. If it is, then it isn't the power supply.
Julie recently lost her job after 25 years, and now she has to return the laptop she used. She needs to wipe it first, though. Leo says that laptop is company property and everything on it belongs to them, even if she has personal things saved on it. There is no way they can prevent her from doing it, but Leo advises talking to an attorney before she does.
Bruce just moved into a retirement home and most of the people there aren't very tech savvy. He's trying to find computers for them that will be easy to use and affordable. Leo says that a Chromebook is a great idea. Chromebooks are ideal for email and surfing the web. They're very secure too. They will also work with any web-based email system as well. Leo recommends Gmail for that.