Randy wants to be able to print via Bluetooth, but the new Windows Phone doesn't support that anymore. The software he uses only supports Windows Mobile 6.5.
Patricia's boss has put in a code requirement so they can track what is being printed. It's corrupted the drivers, though, and the ones they've provided don't work on the Mac. Leo suggests trying Google Cloud Print. This will allows her to print via the internet to any printer.
The Chatroom has found a fix from Worchester Polytechnic Institute that will allow Patricia to print from her Mac.