Wade wants to know if he can use network attached storage (NAS) with his Chromebook? Leo says he can mount the NAS as a drive, and he can access his NAS through the web. But to do a direct backup using Chrome may be nontrivial. Wade should check out the Chrome extension Network File Share.
Barb bought a Chromebook and the screen really isn't that great. Leo says that with a Chromebook under $400, corners have to be cut somewhere and it's likely the Chromebook manufacturer opted for a lower quality screen. If she paid more, she could get a better screen. The Acer 14" model Chromebook has a nice screen. Or, she could return the Chromebook and get a Chrome Box that she could use an external monitor with.
Dan has to buy a new laptop. He likes Apple, and is getting an iMac. So what low budget laptop with a good screen should he buy? Leo says to look at an Acer Chromebook. It's only a few hundred dollars, and it's ideal for being on the move. 99% of what he does can be done with a Chromebook. If he does need a full OS laptop, then Dan should wait until after Apple's Worldwide Developer's Conference. Apple will be announcing new laptops, including an $800 MacBook. Good Windows PCs include Acer, HP, and Lenovo.
Ray has a Chromebook and he wants to use it for online banking. When he logs into his account, though, it doesn't take his password. He has reset the password, but after one login, it locks him out. Leo says that Ray is probably not inputting the right password. He could be mixing up a few letters. Using the Chromebook's autofill feature would be a good idea. That way, the first time he logs in, it will remember it. And the Chromebook is very secure, so Ray shouldn't need to worry about security.
John is trying to get his dad involved in computers and wants to get an iPad Pro so he can learn, send emails, etc. Leo says he got his mom a 12" iPad and she loves it. The accessibility features are great for elderly people, but the display can be hard to read for a senior. Another option is a Chromebook. They are super secure and easy to use, only working with a Chrome browser. He could also get a Chromebox which is essentially a desktop version. But iPads are great for seniors who are doing light typing and internet access.
Bruce just moved into a retirement home and most of the people there aren't very tech savvy. He's trying to find computers for them that will be easy to use and affordable. Leo says that a Chromebook is a great idea. Chromebooks are ideal for email and surfing the web. They're very secure too. They will also work with any web-based email system as well. Leo recommends Gmail for that.
Nam is debating whether to get a Chromebook or a laptop. Leo says that you can pretty much do anything on a Chromebook that he could do on a laptop, within reason. There are some higher-end professional uses, like video editing and gaming, that are better on a Windows computer. But most other activities can be done in ChromeOS through a browser.
Nikki bought a Chromebook and she thinks it's wonderful with no worries about security issues. However, the main account to open it crashes a lot and boots her back out. What can she do? Leo says she can "Powerwash" the Chromebook to get it back to factory default settings. She can do it before logging in. She can find out how to do this at support.google.com (here).
Mary is a Luddite who hates the obsession with technology. She feels that she's being forced down the road of technology and she'd rather not, especially since she's been hacked twice in the last six weeks. Leo says that for what Mary uses a computer for, she doesn't need Windows at all. Mary would be better off with a Chromebook. It's far simpler and not hackable. It's a very simple and highly secure operating system that she can just directly connect via ethernet, and when she turns it on, it will go straight to the web browser.
Ray uses a Chromebook and after a recent update, it won't play videos on YouTube. What happened? Leo says it sounds like the update didn't really install properly. A "power wash" of the OS may fix the problem. There could also be an ad blocker that's preventing the video from playing. Ray should also turn off hardware acceleration in the settings.