Chrome

Why can't I access Google from the Chrome browser anymore?

Episode 1499

Anna from Laguna Hills, CA
Google Chrome

Anna clicked on a link in Facebook, which took her to a site that popped up a big warning with a phone number. She restarted her PC, and after that Chrome wouldn't let her access Google anymore. She also saw a warning flag in the system tray. Leo says the warning in the system tray is from Microsoft, so she can click that. It will probably take her to the security center where she can see if it offers any sensible information. She can run IE, but can't run Chrome, though. When she launches Chrome, she gets a blank white screen and it freezes.

Why doesn't my Gmail work?

Episode 1493

Jerald from San Diego, CA
Gmail logo

Jerald is having issues with Gmail. It comes up, but when he tries to open an email, it goes blank. It works when he logs on somewhere else, though. Leo says that Gmail is a web application that runs Javascript. So it may be that his browser is blocking that. Ad blocking software may also be doing it. He should try disabling his ad blocker and see if that works. Click the on/off switch at the top of the page and see if it loads up.

How can I get rid of popups in Chrome?

Episode 1483

Bob from Burbank, CA
Chrome Settings

Bob is having trouble with popups and other stuff when he browses in Google Chrome. Rich says that using Chrome, there is a utility called "Clean up computer" that will work. He should use the hamburger icon on the left hand side and then go to Menu > Settings > Advanced. Then select "Clean up computer." It'll clean up all those pesky popup cookies and other bits that cause his browser fits.

Why does my monitor get jittery when I access my contacts?

Episode 1482

Paul from Riverside, CA
Google Chrome

Paul has a Dell workstation running Windows 7, but when he opens the contacts, the screen goes wonky and it jitters to the point where he can't use it. He swapped devices and it doesn't repeat, and it's not the cables. Leo says that narrows it down to the video card. But he tried it with a different monitor and it does it. So that indicates a weird browser problem that gets triggered by the monitor. Leo says to boot into safe mode and remove Chrome. Then he should try and reinstall it. It could just be a bad install.

Why can't I use the arrow keys to select Google results?

Episode 1440

Chris from Sherman Oaks, CA
Number pad on keyboard

When Chris searches for something, he wants to be able to just use the arrow keys to select results, but it won't let him do that. Leo says that's the CSS. He can provide his own style sheet that would include this if he wants, but in order to do that he'd have to learn the syntax of CSS. If he searches for this problem and "CSS," there's probably somebody who has written his or her own style sheet. Then he can just download that and change the settings to use his instead. This could be helpful to someone who can't use a mouse.

What happened to my browser extensions?

Episode 1427

Don from Montana
Chrome browser

Don is having issues with his browser extensions. They had been slow, but now it's worse. Leo says that it could be due to Chrome's built-in sync option that will transfer his bookmarks and themes to another browser. You'd think that Sync would fix it. Leo says that Don should try resetting Chrome to see what happens. He'll have to reinstall his extensions afterwards. If he's going to do that, though, he should try deleting Chrome and then reinstalling. He's also running into verification issues.

Why does my Chromecast mirror all the time?

Episode 1426

Bill from Lousiana
Original Chromecast

Bill has the original Chromecast, but he has problems watching content on it in mirrored mode. Leo says he won't want it to mirror. He'll want it to hand off the information to the Chromecast. Then his device just becomes a remote. If he's doing it from the browser, Chromecast isn't designed for that. He should use the Chromecast button inside the apps he's using, like Netflix or YouTube. Chromecast in Chrome has been beta and it could be that it just doesn't work anymore.