Anna clicked on a link in Facebook, which took her to a site that popped up a big warning with a phone number. She restarted her PC, and after that Chrome wouldn't let her access Google anymore. She also saw a warning flag in the system tray. Leo says the warning in the system tray is from Microsoft, so she can click that. It will probably take her to the security center where she can see if it offers any sensible information. She can run IE, but can't run Chrome, though. When she launches Chrome, she gets a blank white screen and it freezes.
Wade wants to know if he can use network attached storage (NAS) with his Chromebook? Leo says he can mount the NAS as a drive, and he can access his NAS through the web. But to do a direct backup using Chrome may be nontrivial. Wade should check out the Chrome extension Network File Share.
Bob is having trouble with popups and other stuff when he browses in Google Chrome. Rich says that using Chrome, there is a utility called "Clean up computer" that will work. He should use the hamburger icon on the left hand side and then go to Menu > Settings > Advanced. Then select "Clean up computer." It'll clean up all those pesky popup cookies and other bits that cause his browser fits.
Paul has a Dell workstation running Windows 7, but when he opens the contacts, the screen goes wonky and it jitters to the point where he can't use it. He swapped devices and it doesn't repeat, and it's not the cables. Leo says that narrows it down to the video card. But he tried it with a different monitor and it does it. So that indicates a weird browser problem that gets triggered by the monitor. Leo says to boot into safe mode and remove Chrome. Then he should try and reinstall it. It could just be a bad install.
Tom can't open anything on his Chrome browser, especially in Gmail. Leo says that Chrome can do this from time to time. He should try resetting his browser. He'll find it in the settings menu. That will clear out the cache. This article at support.google.com will show him how.
Adam has stopped using Chrome in favor of Firefox because it's gotten a lot faster. How can he cast from his browser like he can from Chrome? Leo says that Chrome does it natively. Leo says he'll need an extension from Firefox to do it and that may be hard to do.
When Chris searches for something, he wants to be able to just use the arrow keys to select results, but it won't let him do that. Leo says that's the CSS. He can provide his own style sheet that would include this if he wants, but in order to do that he'd have to learn the syntax of CSS. If he searches for this problem and "CSS," there's probably somebody who has written his or her own style sheet. Then he can just download that and change the settings to use his instead. This could be helpful to someone who can't use a mouse.
Don is having issues with his browser extensions. They had been slow, but now it's worse. Leo says that it could be due to Chrome's built-in sync option that will transfer his bookmarks and themes to another browser. You'd think that Sync would fix it. Leo says that Don should try resetting Chrome to see what happens. He'll have to reinstall his extensions afterwards. If he's going to do that, though, he should try deleting Chrome and then reinstalling. He's also running into verification issues.
Bill has the original Chromecast, but he has problems watching content on it in mirrored mode. Leo says he won't want it to mirror. He'll want it to hand off the information to the Chromecast. Then his device just becomes a remote. If he's doing it from the browser, Chromecast isn't designed for that. He should use the Chromecast button inside the apps he's using, like Netflix or YouTube. Chromecast in Chrome has been beta and it could be that it just doesn't work anymore.