cellular internet

How can I keep in touch on a cruise?

Episode 1469

Penny from California
Cruise Ship

Penny is going on a cruise to Alaska soon and needs to keep in daily contact with her business. Will she have issues? Leo says it depends on which cruise line she's going on. Royal Caribbean has decent internet, but most of them don't. It'll be really slow because it's by satellite, and it will also be expensive. With over 1,000 people wanting to stay in touch, it'll slow to a crawl unless she logs on in the middle of the night when everyone else is asleep.

Why can't I get better wireless speeds from my ISP?

Episode 1105

Mike from Moreno Valley, CA
Cell tower

Mike is a gamer and he lives in a remote area. He needs to find internet service so he can use his XBox One. Leo says that's a drawback to the XBox -- it requires a constant online connection. Mike switched to a wireless service but the download speed is really slow. Mike's frustration is that he can see the cell tower from his house and he still can't get a good signal. Leo says it sounds like the ISP lied to him about the performance he would get. What they promise and what he'll actually get can be two different things, and it sounds like the tower is overburdened.