Ben is getting a "blue frowning face," which Leo says is the new bluescreen of death. Leo says it's likely a hardware or driver issue. Modern operating systems don't BSOD when an app crashes anymore. But low-level errors like drivers or hardware will cause it. If it's just doing it when he's doing nothing, it could mean a failing power supply. Also, make sure the drivers are up to date.
Ann is frustrated because she can't send email, while her family can. Her computers will also bluescreen when she touches the keyboard. And it doesn't matter what device she touches. What is happening? Leo says that static electricity can cause issues like this. So make sure you're grounded by touching metal. Computer technicians use a grounding bracelet.
But that is a very uncommon thing to happen.
Simon recently encountered the dreaded Blue Screen of Death. He suspected it may be his Chrome browser. Could it be? Leo says that modern versions of Windows don't really allow a program to call a BSOD these days. The operating system protects against it. But it could be a bad driver. Flakey hardware like a power supply or loose RAM can also cause it. But Chrome doesn't have system access to cause a BSOD. If he can replicate it, that could lead him toward the culprit. If it's crashing right away, that's usually a hardware issue.
Gary can't boot up his computer, not even in Safe Mode. What can he do to fix it? Leo says it's probably the hard drive that's preventing the bootup, and that's why Gary is getting the blue screen of death. It can be one tiny bit or sector that can cause it. Gary could use his Windows Install Disk, and during the install process, it will give him the option of repairing the OS. It's worth a try.
Diane's laptop did an automatic update of Windows 10 and she got a Blue Screen of Death. Leo suggests that with her laptop being about five years old, there's a good chance that her hard drive has died. It could also be a motherboard failure or memory failure. But it's definitely a hardware issue. Leo suggests taking it in to IBM as a laptop that old could be at the end of the line. She should find out how much it costs to fix it, and if it's more than a few hundred, it's time to buy a new one.
Bobby has Windows 7 Home Edition and he's getting a BSOD. Leo says the blue screen is what happens when something goes terribly wrong and Windows can't go on. There's only two ways to get a blue screen these days: 1) A hardware issue failure, or 2) A Ring Zero failure in software, like a driver issue. Leo recommends updating all his drivers first. That's the easiest thing to troubleshoot. There's a wireless driver that Windows installs automatically that causes the crash, so that could be the culprit.
Rusty has a home built Windows 7 Desktop and he is getting a blue screen of death. Leo says that blue screens of death were common in the early days were because of system memory/driver issues. Programming has gotten better though, so most of the BSODs we get now are hardware related or corrupted driver problems. Leo says to make sure his fans are spinning. While he has his computer open, he should clean out the dust. Then he can try rebooting in safe mode. If that works, and it runs OK, then he'll know that the video driver is failing and he'll need to reinstall it.
Cam has a USB headset that causes a bluescreen of death when he unplugs it, and then his USB ports stop working. Leo suspects that the USB driver is corrupted. It could also be a bad USB port or short circuit in the headset. But he should always test the driver. He should remove it in Device Manger - Windows Key + X, then select "Device Manager." Then let it reacquire and install the drivers.
Robbie upgraded to Windows 10, but he's having issues. Leo says that any Windows update can fail and that may be the case here. There is a way to reset Windows Update to go back to the previous version and try again. There may also be a registry key that is causing it, and Microsoft should have a Fix It utility that can get rid of it. GHacks.net has details on the fix for this as well.
Elliot updated to Windows 10 and now he gets a blue screen. Leo says that can happen when using the Windows Insider version and installing an update. It could be due to using Beta versions. Leo advises going into the recovery mode and rolling back. He can press F8 when booting up to do that. Then he can try to apply the update again. Windows 10 has an excellent recovery utility. If it's a hard drive error, however, he may have to start over and replace the drive.