Caller is having trouble accessing her second Facebook account. Leo says that Facebook has locked one out. Leo says that Facebook doesn't want you to have multiple accounts, though many do. What Leo recommends is using separate browsers (like Chrome and Firefox) for each Facebook account. Or, you can completely log out and then clear your cookies, you can re-log in with the second account.
Michael is getting a message from Yahoo that he will lose access to his account if he continues to use Internet Explorer 11. Leo says that's the most recent version so that doesn't make any sense. But if Yahoo is not going to support Internet explorer anymore, then what may be happening is that Robert has compatibility view on. Michael should go into IE Tools and uncheck "use Microsoft compatibility lists." That will send a mixed message to Yahoo that he's using the wrong version.
There's a hack on some websites that will make you think that your computer has frozen and you won't be able to get it back unless you call an 800 number and pay money. Leo says it's nonsense phishing scam. Control At Delete or Force Quit the browser. Everything will get back to normal.
Anna clicked on a link in Facebook, which took her to a site that popped up a big warning with a phone number. She restarted her PC, and after that Chrome wouldn't let her access Google anymore. She also saw a warning flag in the system tray. Leo says the warning in the system tray is from Microsoft, so she can click that. It will probably take her to the security center where she can see if it offers any sensible information. She can run IE, but can't run Chrome, though. When she launches Chrome, she gets a blank white screen and it freezes.
Alan has been having issues visiting a website on his computer, but his wife can do it on hers. Rich says that it could be that if Dave had installed a program recently, it could be interfering with his web browser. Another possibility is that Dave's Java isn't updated. He should try updating that. Also, Dave should turn off all of his browser extensions. If he can access the site after that, then he'll know that an extension is the culprit. To find out which extension is causing it, he can just go in and turn each extension on one by one until the site doesn't work again.
When visits Facebook, he's been having issues where the page scrolls on its own. Leo says if it happened everywhere, it could be a stuck down key, but since it only happens on Facebook, that's an indicator for software. Could someone be taking over his account? Leo says probably not. Just in case, however, he should go into his Facebook settings and turn on 2nd factor authentication. Then if someone tries to hack his account, it'll send him a notification asking if he's logging in. If it's not him, they can't log in.
Paul has a Dell workstation running Windows 7, but when he opens the contacts, the screen goes wonky and it jitters to the point where he can't use it. He swapped devices and it doesn't repeat, and it's not the cables. Leo says that narrows it down to the video card. But he tried it with a different monitor and it does it. So that indicates a weird browser problem that gets triggered by the monitor. Leo says to boot into safe mode and remove Chrome. Then he should try and reinstall it. It could just be a bad install.
David uses a bunch of different browsers and everyone wants to save his passwords. It seems easier, but he says that it fills in the wrong password often. Leo says that's probably because David has multiple password managers and they are fighting. It's like antivirus software. It's best to have just one. Relying on the browser saving passwords isn't safe because that's not their main business and many have security flaws. David should use one password manager like LastPass, and it will input the right password.
Kristi is having trouble with Firefox loading. Leo says it's likely a problem with an extension. She should start up Firefox without the extensions, and it's likely it'll start right up. If it does, then she'll know it's a bad extension. Would that also cause Java not to work? Leo says that no, that's a separate issue, and every browser has a "Disable Java" option. Another thing to try is resetting Firefox with this how-to at tomsguide.com.