bluescreen of death

Why Can't I Use a Computer?

BSOD

Episode 1581

Ann from Jackson County, GA

Ann is frustrated because she can't send email, while her family can. Her computers will also bluescreen when she touches the keyboard. And it doesn't matter what device she touches. What is happening?  Leo says that static electricity can cause issues like this. So make sure you're grounded by touching metal. Computer technicians use a grounding bracelet.

But that is a very uncommon thing to happen. 

Why do I get a bluescreen when unplugging my USB Headset?

Episode 1248

Camden from Mission Viejo, CA

Cam has a USB headset that causes a bluescreen of death when he unplugs it, and then his USB ports stop working. Leo suspects that the USB driver is corrupted. It could also be a bad USB port or short circuit in the headset. But he should always test the driver. He should remove it in Device Manger - Windows Key + X, then select "Device Manager." Then let it reacquire and install the drivers.