Mike has an iPhone and is using the Apple battery case. But he can never get the charge up to 100%. What gives? He took it to the Apple Store and the geniuses want him to reset, then set it up from scratch. Rich says always set up a phone from scratch, rather than restore the apps from iCloud. And if there's an app that's draining the battery, users are more likely to recognize it from scratch, rather than restoring from iCloud. But Rich also recommends looking to see if Mike's battery is affected by the recent recall.
Becky has the Samsung Galaxy Note 8, and after a recent update, it's killing her battery after two hours. Rich says that sounds like there's a process running in the background that's wearing down the battery. Rich recommends getting rid of any app she does not recognize. Also, run a program called HTC Boost or Google's Files Go. Let it get rid of old files and then reboot.
Roger bought a "dumb phone" for him and his wife. Leo says he calls them feature phones. Roger says that they didn't know anything about the dumb phone. But when he charges it up it is dead within a day. Leo says that shouldn't happen - feature phones should last days. Leo says that Roger should take them back and ask for one with better battery life. In fact, he shouldn't even have to pay for it.
Mike has a Motorola G4 and he wants to know if it's best for his battery to keep the phone plugged in whenever possible. There's been articles that claim it's best to do it differently, though. Leo says there's a lot of lore about lithium ion batteries, and Leo isn't even convinced that we understand how they really work. Leo gets his information from BatteryUniversity.com.
Bob has an LG G5 Android phone and his battery life is really bad. He was thinking about resetting it, just in case there's something running in the background that's wearing it down. Leo says that after two years, it could be that the battery is worn out to the point that it's time to replace it. The good news is, the G5 has a removable battery. But what about his authenticators? Will they stay enabled when he resets? Leo says probably not. They may have to be reenabled.
Lovica's Android tablet isn't pairing to her keyboard anymore. Leo says to make sure the Bluetooth is on and ready to pair. Then, double check the battery life of her keyboard to be sure she has enough juice to connect. Many are rechargeable and have very long battery life, but sooner or later she'll need to recharge it to keep using it.
John is retired and photography is a serious hobby for him. Should he buy a new iMac Pro, and how much RAM should he get? Leo says that If John was a pro, then the iMac Pro would be a good idea. But the 2017 5K iMac is not only just as good, it can actually be faster using single core configurations. So why spend the extra money? He should go with the 2017 iMac and configure it to his budget. 32GB of RAM is plenty, but he should avoid the Fusion drive. They cause more problems than they are worth. He should get a spinning drive to plug into it for his data.
Richard really likes his phone, but the battery is starting to run out and Verizon says that since the battery is built-in, it can't be replaced. He'll have to replace the whole phone. Leo says that drives him nuts. Richard has a perfectly good phone that he likes, but he has to go to the extra expense of upgrading a phone and throw his old one away. What phone should he get now? Leo says that Google's Pixel 2 XL is exclusive to Verizon and it's a great phone. It runs pure Android. The Samsung Galaxy Note 8 is another great option, with a great screen.
Rob's daughter has an iPhone 7 and she needs more battery life to get her through the day. Jason says that a case that has an extended battery built in is a good option. What does MFI mean? Jason says that MFI stands for Made for iPhone — certified products that work with the iPhone. Mophie is a very popular brand, and their Juice Pack Air is their current model. It would make the phone heavier and bigger, but it will work.
Clarence is concerned about the new trend to have irreplaceable batteries in devices, like the new Nintendo Switch. Leo says that iFixIt says the battery in the Switch can be replaced with the right tool and replacement part. It's doable. But there's no user serviceable part for the battery in the iPhone. It's all glued in now. Apple will repair a battery for you, but it can't be done by the user. Clarence's battery should last around 500 complete charges. Once that happens, they are dead.